Customer Service Privacy Trends 
Critical Mention
APRIL 17, 2019
Today, nearly 90 percent of companies are using social media marketing and Dreamgrow reports over 60 percent of customers expect companies to offer customer service through their social channels. To help you create your social media marketing strategy, we have 15 of the top social media trends you need to follow in 2019!
Cision
OCTOBER 30, 2015
Social conversations can help develop sales leads, improve customer service and highlight employees’ acts of kindness, but only if brands know how to listen closely to what their audiences are saying. While these networks do provide an opportunity to choose privacy over transparency.
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ImPRessions - Crenshaw Communications
MAY 15, 2018
Facebook’s response to the recent data privacy controversy was immediate – so immediate that it happened the day before the scandal broke. While the speed was admirable, the content of the message and its tone were less successful, given the complicated nature of the data privacy issues involved. Five crisis PR first responses.
Flack's Revenge
DECEMBER 5, 2018
In a nutshell, issues have surfaced over the past couple of years (related to fake news, online manipulation, growing privacy concerns as examples) that I believe drive the need to take stock and possibly reevaluate digital strategies. The counter-trend to increased digital communications is the growing desire to meet in person.
5W PR
DECEMBER 26, 2019
An interesting trend among some respondents is that they’re focused on building smaller and more connected communities on their social media platforms. The final one is using and leveraging the customer service center as a profit center. Marketing firm Mastered Marketing cited Facebook Messenger’s 1.3
Sword and the Script
APRIL 23, 2019
The Annenberg survey listed data privacy, health care and diversity as social issues. the results also revealed a gap between CEOs and PR: 33% of the CEOs surveyed identified customer experience as a communications area they’d like to improve with technologies – compared with just 18% of in-house communicators.
Critical Mention
APRIL 17, 2019
Today, nearly 90 percent of companies are using social media marketing and Dreamgrow reports over 60 percent of customers expect companies to offer customer service through their social channels. To help you create your social media marketing strategy, we have 15 of the top social media trends you need to follow in 2019!
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