This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Wikipedia says that “ small talk is a bonding ritual and a strategy for managing interpersonal distance …. Small talk is an essential part of our social interactions. But what about socialmedia? We engage in small talk on socialmedia all of the time, but what makes this small talk most effective?
Facebook Messenger bots (chatbots) are a controversial feature that was added to the standalone Messenger service earlier this year. Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customerservice feature but an e-commerce feature.
Communities are a collection of people passionate about something, who are gathered into a socialmedia community around that passion. It can be an industry, a career field, a product or service or just an idea. It’s not easy, and some products and services make it a more feasible tactic than others. Just in case.
According to a non-exhaustive list on Wikipedia , there are more than 200 socialmedia sites across the globe. Although you may have thought otherwise, socialmedia is not limited to Facebook or Twitter. How can you diversify your socialmedia channels? Improve customer relation/retention.
If you don’t believe me, ask Wikipedia (cue groans.) I know that our profession has an “it’s complicated” relationship with Wikipedia, but millions of people use it each day, and here’s what it says about reputation management: Reputation management refers to influencing and controlling an individual’s or business’s reputation.
Chris: So if anyone’s behind a computer right now, we can all go to Wikipedia, right? And we can see, what does Wikipedia say? It comes down to every customerservice interaction. So we have socialmedia as a big source of information. The probability of something bad happening.
Challenging Wikipedia’s gender bias: 90% of editors are male David B. Grinberg called out Wikipedia this week for gender bias. I flippantly suggested to Grinberg that he should call it out to Wikipedia editors on the Talk Page but quickly learnt that it isn’t that simple. million English Wikipedia biographies are about women.
This is an article and deck about the outlook for public relations and socialmedia in 2018. The quarterly data published by socialmedia platforms tells the story. Wikipedia continues to grow as a global knowledge resource. Understand how publics are shifting to new forms of media thanks to the internet. #3
We organize all of the trending information in your field so you don't have to. Join 48,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content