Customer Service Technology Wikipedia 
Flack's Revenge
DECEMBER 7, 2020
I like “secret sauce” Most who work in IT understand that this refers to the magical ingredient that sets a technology or solution apart. When was “secret sauce” first used to describe information technology? Not all technology products have a secret sauce. IP (short for intellectual property). Or proprietary tech.
Cision
DECEMBER 14, 2016
Facebook Messenger bots (chatbots) are a controversial feature that was added to the standalone Messenger service earlier this year. Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature.
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David PR Group
DECEMBER 2, 2016
If you don’t believe me, ask Wikipedia (cue groans.) I know that our profession has an “it’s complicated” relationship with Wikipedia, but millions of people use it each day, and here’s what it says about reputation management: Reputation management refers to influencing and controlling an individual’s or business’s reputation.
NewsWhip
JUNE 10, 2021
I don’t know if it even exists anymore, but basically I wrote a lot of user manuals on how to use technologies when people needed that. Chris: So if anyone’s behind a computer right now, we can all go to Wikipedia, right? And we can see, what does Wikipedia say? It comes down to every customer service interaction.
Stephen Waddington
NOVEMBER 19, 2017
Wikipedia continues to grow as a global knowledge resource. The skills, technology and workflow used in media and public relations are converging. Action: Learn about this technology. Bots have been developed to help with customer service, support and sales. Pinterest has posted sustained growth in visual imaging.
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