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While a good chunk of brands still use Twitter as a customerservice tool, some are starting to move away from Twitter and not devote the resources platforms like Instagram, Facebook and LinkedIn are receiving. No replies (that’s customerservice). And, in some instances, the answer has been “yes.”
A software targeted to small businesses may look at other service providers for SMBs – those that offer accounting, networking or loans, for example. Attending conferences and tradeshows benefits young companies in many ways, not the least of which is the opportunity to network with various breeds of influencer.
Look for industry conferences, tradeshows and associations. The trick is to first identify the target audience you want to reach, then match up tradeshows, associations, conferences, webinars and podcasts that reach that audience. Even an hour invested in this task is beneficial.
Then, Sarah moved into a new role last year working in a media relations and influencer capacity, and we had the chance to work even more (we worked a tradeshow in Orlando together in the fall). On that trip, Sarah showed initiative, yet remained calm under pressure.
You might even unearth some new opportunities in the process, such as a new tradeshow, or new opportunities in the digital landscape. How will this affect client content strategy, events, customerservice, SEO , and more? It All Starts with a Plan.
A cloud technology vendor told me that tradeshows were the number one source of leads for his company. By contrast, a sales executive for a managed services provider pointed to local networking events, as his number one source of leads – and he does a lot of networking. PR’s Value in Revenue Creation.
Customerservice: As the closest contact with customers, this team can: Provide marketing with frequently asked questions, which can be used for content creation. It’s easy to place an ad in the paper, pay for a list and send an email blast or attend a tradeshow with no lead-in or follow-up tactics.
How could you create a 60- to 90-day ramp leading toward the launch of your next product or tradeshow, that will play upon your customers’ all-too-human desire to find out what’s coming next? Lesson #6 - Transform Your Customers into A Community. Be like Taylor (or Alfred Hitchcock) and layer your launch for suspense.
Conventions, conferences, and tradeshows offer excellent earned media opportunities for organizations. With this comes an opportunity to forge a deeper relationship through good, old-fashioned customerservice. The bigger the event, the greater the competition for attention.
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