2017 Crisis Management That (Mostly) Worked
ImPRessions - Crenshaw Communications
DECEMBER 18, 2017
But in the spirit of fair play, here are some examples of reputation management that succeeded in 2017. Everyone recalls the PR fiasco United Airlines experienced in April when footage of a dazed and bloodied passenger being dragged from his seat went viral. Pepsi’s graceful mea culpa.
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