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2017 Crisis Management That (Mostly) Worked

ImPRessions - Crenshaw Communications

But in the spirit of fair play, here are some examples of reputation management that succeeded in 2017. Everyone recalls the PR fiasco United Airlines experienced in April when footage of a dazed and bloodied passenger being dragged from his seat went viral. Pepsi’s graceful mea culpa.

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Jay Baer Asks [VIDEO]: Is Fake News Really a Thing?

Cision

Recently, Cision published the 2017 Global Social Journalism Study , conducted in partnership with Canterbury Christ Church University, which surveyed journalists on their social media habits, preferences and views. Journalists working in news and current affairs have more concern about fake news then do business journalists, for example.

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How Journalists Say PR Can Fight Fake News

Cision

The Cision 2017 Global Social Journalism Study outs journalists as similarly skeptical. A recent article from MIT Technology Review also implicates social bots in the perpetuation of fake news , so the “virality” ascribed to these types of stories may be technology-assisted.

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“Post Truth.” Navigating Misinformation and Managing Reputations

Reputation Us

A satirical example of the success of misinformation was born in January 2017 when 23-year-old Peter McIndoe created the ‘Birds Aren’t Real’ movement on a whim. However, he didn’t realize someone filmed him and posted it online, which quickly became viral. It can mean insisting something is true despite lacking clear evidence.

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2018 Predictions: Consumer PR Edition

Shift Communications

It’s hard to believe that 2017 has come and gone. In 2017 we saw consumers gravitate toward the experiential with a desire to make unique memories – and document them all on social media, of course. For example, Patagonia took a strong stand against the reduction of land in Bears Ears and Grand Staircase-Escalante National Monuments.

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The Power Of Creativity In PR

ImPRessions - Crenshaw Communications

To urge people to give their eyes periodic breaks from screens, it filmed a series of snappy, fun viral videos called 20 Second Daydreams. All four above examples have the elements of authenticity and audacity in common. This promotion of a mundane personal health topic made all the difference. Audacity can add authenticity.

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7 Rules for a New Era of Communications

PRSay

Take L’Oréal, for example. You dropped me from a campaign in 2017 and threw me to the wolves for speaking out about racism and white supremacy,” wrote Bergdorf. Studies have shown anger to be the most viral emotion, but anger destroys and divides. Awe is the second most viral emotion. BlackLivesMatter.”.