Melissa Agnes

MARCH 20, 2014

Q: What did you do to regain control of the crisis and prevent it from hurting your organization’s reputation for the long-term? A: Immediately, we published a blog explaining in detail the mistake we made, followed by an apologetic email to every impacted customer and, finally, I personally called each one, clarifying what happened.

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Crisis Management Crisis Case Study Reputation 238

Melissa Agnes

NOVEMBER 2, 2014

On this week’s episode of The Crisis Intelligence Podcast, I continue my conversation with Jonathan Bernstein about the 30 most important lessons he’s learned in the last 30 years as a crisis management professional. The 5 tenets of crisis management. Check out our Crisis Intelligence Blog.

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Melissa Agnes

SEPTEMBER 21, 2014

Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? These are the questions Jonathan Hemus and I discuss and answer in this episode of The Crisis Intelligence Podcast.

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Remote PR Jobs

MARCH 11, 2025

Crisis Management : Analyzing media narratives during a crisis and evaluating the effectiveness of response strategies. Gather Media Mentions Use media monitoring tools to track brand mentions across news outlets, blogs, and social media. Defining clear objectives ensures your report provides actionable insights.

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Melissa Agnes

FEBRUARY 17, 2015

Each week, I get approached by a handful of university students and young professionals seeking my advice on how they can kick-start their careers in crisis management. This blog post answers the questions I get asked most frequently, along with some added comments and insights. So start a blog. Keep up with the times.

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Ronn Torossian

JANUARY 25, 2016

In order to do this a candidate needs a committed crisis intervention team , clear lines of communication, and a plan of action. The post CRISIS MANAGEMENT FOR POLITICAL COMMUNICATIONS appeared first on 5WPR CEO Ronn Torossian Founder's Blog. If a … READ MORE ».

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ImPRessions - Crenshaw Communications

DECEMBER 18, 2017

Armchair PR experts get lots of mileage from critiquing crisis management by major brands and businesses this time of year. But what about the crisis situations that are handled well? But in the spirit of fair play, here are some examples of reputation management that succeeded in 2017.

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Remote PR Jobs

FEBRUARY 25, 2025

Whether you're a freelance PR pro or part of a remote team, a strong public relations strategy is essential for managing your messaging, handling crises, and getting media coverage. Public Relations Strategy Definition A public relations strategy is a plan for managing your brands reputation and communications.

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Strategy How To Crisis Management Crisis 155

5W PR

MARCH 28, 2025

This reality makes it essential for fintech leaders to master crisis management. Building Your Crisis Response Framework The first 24 hours of a crisis are critical. A study by PwC revealed that companies who respond within the first hour of a crisis breaking see 30% less reputation damage than those who wait longer.

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Prowly

APRIL 9, 2024

Crisis management examples show that some brands handle these crises well, while others… Not so much. Today we’ll make sure you fall […] The post 16 PR Crisis Management Examples: What (Not) to Do appeared first on Prowly Blog.

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5W PR

MAY 27, 2024

However, armed with the right crisis PR strategy, brands can not only weather these storms, but also come out stronger. The importance of crisis management A crisis may come in various forms – a product safety concern, a data breach, a social media scandal, or even a marketing campaign that fails to hit the mark.

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5W PR

JANUARY 24, 2025

Successful crisis management requires preparation, monitoring, and swift action. Delta Air Lines has shown strong crisis management by responding quickly to customer issues on social media and maintaining transparent communication during service disruptions.

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5W PR

NOVEMBER 22, 2024

Media Relations in Crisis Management In the event of a crisis, effective media relations is essential for mitigating damage to a company’s reputation and restoring public trust. Key strategies for crisis communication include providing a rapid response.

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5W PR

JANUARY 22, 2025

Social media amplifies both positive and negative messages, making swift, strategic crisis management more critical than ever. Building Your Crisis Response Foundation A strong crisis management strategy starts long before any issues arise. Update your crisis management playbook based on these insights.

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5W PR

NOVEMBER 27, 2024

Digital PR plays a vital role in crisis management by equipping organizations with tools to communicate effectively, reach a wider audience, and build trust. The Importance of Rapid Response and Transparent Communication Swift action and honest communication are paramount in the face of a crisis.

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Melissa Agnes

DECEMBER 7, 2014

Defining the difference between these two types of negative situations needs to be the first step in both your crisis prevention and crisis management planning. Check out our Crisis Intelligence Blog. Subscribe to his newsletter, Managing Outcomes. Follow Agnes + Day on Twitter: @agnesdayinc.

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Crisis Management Crisis LinkedIn Reputation 218

Melissa Agnes

AUGUST 1, 2014

So here you have it, this week’s #crisisroundup: From The Crisis Intelligence Blog. Free Webinar: Crisis Management in the 21st Century – Are You Ready? Managing Crises with Visual Content. There are two parts to this excellent blog post by Deirdre Breakenridge. Crisis Management Resources'

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5W PR

NOVEMBER 2, 2020

Creating an effective crisis management plan can be a hard task for any communication team. Facing these challenges, many communication teams prefer to bury their heads in the sand and wait for a crisis to happen before making an appropriate plan.

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Crisis Management Crisis Communications Crisis Communications 88

5W PR

OCTOBER 21, 2024

Crisis Management and Reputation Protection The hospitality industry is not immune to crises. Effective crisis management is essential to mitigate damage and restore public trust. PR professionals use analytics tools to monitor these metrics and make data-driven decisions to improve future campaigns.

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Hotels Brand Branding Crisis Management 88

5W PR

OCTOBER 15, 2024

In crisis management , PR assumes a pivotal role. Developing a well-thought-out crisis communication plan, maintaining transparency and honesty, effectively utilizing social media, managing media relations, and engaging with stakeholders are all essential for navigating crises and minimizing reputational damage.

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Crisis Crisis Communications Crisis Management Reputation 78

Melissa Agnes

JUNE 10, 2014

Crisis and issues management is an increasingly important topic for organizations today and there are so many interesting people and organizations out there doing it right. Agnes + Day is excited to introduce The Crisis Intelligence Podcast! Agnes + Day is excited to introduce The Crisis Intelligence Podcast!

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Crisis Crisis Communications Crisis Management Big Data 244

Melissa Agnes

SEPTEMBER 26, 2014

I had the opportunity to present a crisis management workshop to some very savvy and fascinating professionals within the healthcare sector of the United Arab Emirates and Saudi Arabia. From The Crisis Intelligence Blog. These Smart Social Media Tactics Will Help You Prevent A Crisis. Crisis Management Resources'

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Crisis Management Airlines Crisis Resources 199

5W PR

APRIL 16, 2025

Crisis Management and Reputation Protection When working with influencers, PR teams need strong crisis management protocols. A 2023 study by Influencer Marketing Hub found that 71% of brands experienced at least one influencer-related crisis in the previous year.

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Guidelines Brand Branding Marketing 78

Melissa Agnes

AUGUST 8, 2014

Below you’ll find our roundup of some really great articles that we’ve come across this week, as well as a roundup of what was published to The Crisis Intelligence Blog and Podcast this week. From The Crisis Intelligence Blog. Crisis Management Tactic: Updates on Updates – by @bernsteincrisis.

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Crisis Management Crisis Communications Crisis Hotels 205

Melissa Agnes

AUGUST 15, 2014

Here’s this week’s roundup of great articles, as well as a roundup of what was published to The Crisis Intelligence Blog and Podcast. From The Crisis Intelligence Blog. The Role of The Social CEO in Your Crisis Communications. TSB CEO Demonstrates the Value of Leadership in Crisis Management.

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Crisis Management Crisis Communications Crisis Case Study 198

5W PR

APRIL 5, 2025

Understanding Crisis PR Crisis public relations focuses on protecting and defending an organization’s reputation during situations that pose significant threats. The Institute for Crisis Management defines a business crisis as “a significant business disruption that stimulates extensive news media coverage.”

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Remote PR Jobs

SEPTEMBER 27, 2024

Blogs and Online Publications: Bloggers and online journalists might write about your announcement, providing additional reach. Follow-Up Tactics: Additional Content: Publish secondary articles, blog posts, or social media updates to keep the conversation going. In such cases, having a crisis management plan in place is crucial.

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Crisis Management Analytics Radio Interviews 250

Melissa Agnes

OCTOBER 17, 2014

If you want to hear what these questions are – and take away important lessons for your own crisis management – be sure to tune in to The Crisis Intelligence Podcast this coming Sunday! From The Crisis Intelligence Blog. Crisis Management Concerns That Leave You Vulnerable. My Tour of L.A.’s

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Crisis Management Crisis Crisis Communications Resources 207

5W PR

NOVEMBER 25, 2024

Creating high-quality content, such as blog posts, articles, and whitepapers that address industry challenges and offer solutions, is key. Crisis Management A well-developed crisis management plan is essential to mitigate the impact of negative events.

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B2B Company Crisis Management Measurement 78

Melissa Agnes

DECEMBER 14, 2014

In this episode of The Crisis Intelligence Podcast, Brigitte Stock and I discuss the role of cross-cultural communication in crisis and emergency management. This episode of The Crisis Intelligence Podcast discusses: The impact of culture (both of a nation and of an organization) in crisis management.

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Melissa Agnes

AUGUST 29, 2014

From The Crisis Intelligence Blog. Emory’s Excellent Crisis Communication on Facebook. Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai. This week’s episode of The Crisis Intelligence Podcast. Crisis Management Resources'

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5W PR

FEBRUARY 28, 2025

Crisis Management in International Markets Defense technology companies must prepare for potential crises that can affect international relationships. The post Managing Pr For International Defense Tech Contracts appeared first on Public Relations Blog | 5W PR Agency | PR Firm.

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Internal International Crisis Management Technology 78

Prowly

APRIL 16, 2025

Crisis management: managing negative publicity, criticism, or issues by addressing concerns publicly and transparently. Crisis management is one of the most important aspects of reactive PR strategies, as it can help you avoid both negative publicity and that big dent in your revenue.

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Crisis Management Trends Crisis Examples 104

5W PR

NOVEMBER 5, 2024

Crisis management is another important one. In times of crisis, clear and concise messaging can help mitigate damage to an organization’s reputation and maintain public trust. Reputation management tends to go hand in hand with crisis management in many cases.

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Strategy Communications Crisis Management Media 78

5W PR

FEBRUARY 24, 2025

Crisis management in the defense technology sector requires meticulous planning, precise execution, and constant readiness. When a crisis hits, organizations must respond swiftly and effectively to protect their reputation, maintain stakeholder trust, and minimize potential damage.

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Crisis Crisis Management Technology Exercises 78

Melissa Agnes

SEPTEMBER 5, 2014

From The Crisis Intelligence Blog. What To Look For When Engaging a Crisis Management Professional. How To Convince Management To Invest In A Crisis Plan. This week’s episode of The Crisis Intelligence Podcast. Crisis Management Resources' Happy weekend!

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Crisis Management Crisis Resources Reputation 197

Melissa Agnes

OCTOBER 10, 2014

From The Crisis Intelligence Blog. How To Meet the Demand for Real-Time Communication in a Crisis. The Crisis After The Crisis. This week’s episode of The Crisis Intelligence Podcast. The Crisis Intelligence Podcast is available on iTunes and Stitcher. Crisis Management Resources'

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