Stuart Bruce

OCTOBER 7, 2019

Crisis communications was the agenda for last week at the Crisis6 conference where PR and communications academics and practitioners from around the world gathered to … The post Crisis communications – academics and practitioners learning and sharing global best practice appeared first on Stuart Bruce.

Crisis Communications 119

Crisis Communications Crisis Communications Conference 119

5W PR

FEBRUARY 17, 2025

Whether the issue stems from a product failure, a public relations misstep, or an ethical controversy, the damage to a brands reputation can be significant. However, with a structured approach focused on transparency, communication, and meaningful change, businesses can recover and even emerge stronger.

Crisis 78

Crisis Brand Branding Case Study 78

5W PR

JANUARY 18, 2025

Analyze what went wrong, identify root causes, and pinpoint areas for improvement in crisis preparedness and response. Create a detailed plan that outlines roles, responsibilities, communication channels, and key messages for different crisis scenarios. In a crisis, time is of the essence.

Crisis 78

Crisis Brand Branding How To 78

5W PR

FEBRUARY 22, 2025

As defense technologies become more sophisticated, the need for clear communication between tech developers and citizens grows increasingly important. PR professionals work to translate complex technical concepts into accessible information while addressing legitimate public concerns about privacy, security, and ethical implications.

Publicity 78

Publicity Privacy Technology Ethics 78

PRSay

JANUARY 14, 2022

More than 50 years later, his words ring true as a map to become a better communicator in 2022. Teams must also devote time to communicating the need to increase fees and lower delivery speeds. Proactive crisis communication is essential to build equity, protect against hate and be accessible to people looking for good in the world.

Communications 167

Communications Trends Nonprofit Radio 167

PRSay

FEBRUARY 16, 2021

Whether you’re a management consultant, lawyer, investment banker or communicator, any adviser in these situations must do several key things: • Put yourself in the mind of whoever is on the other side of an issue. . Will you be able to legally, ethically, reputationally defend the advice you gave?

Communications 158

Communications Ethics Leadership Reputation 158

5W PR

FEBRUARY 3, 2025

PR professionals now operate in an environment where public opinion shifts rapidly, and social movements can mobilize massive audiences against brands perceived to have crossed ethical lines. Organizations that invest in establishing clear values and maintaining consistent communication channels fare better when faced with public criticism.

Reputation 78

Reputation Brand Branding Crisis 78

Garrett Public Relations

DECEMBER 9, 2018

The post 5 Public Relations Trends to Watch in 2019, Starring AI, Ethics and More appeared first on PR Consultant Garrett Public Relations Columbus/Worthington OH. Of all the things PR pros can expect in 2019, change seems to be the only constant. Keeping up with the vicissitudes can be difficult for public relations practitioners […].

Ethics 141

Ethics Trends Publicity Crisis Management 141

Burrelles Fresh Ideas

JANUARY 30, 2024

This post is the first of our new monthly roundup series, where once a month, we’ll identify hot topics that PR pros and communicators should be aware of, along with our own takes on them. Our take: Top-notch communications and PR professionals know that now is always the best time to prepare for a crisis — before it happens.

Ethics 97

Ethics Crisis Transportation Airlines 97

PRSay

DECEMBER 22, 2023

Crisis and conflict exist for every company, organization or entity; no one is immune to it. Whether a disaster impacts your company or an organizational issue disrupts your workplace’s ability to function as it should, well-mapped-out communication strategies should be structured to embrace the nuances of internal and external audiences.

Crisis Management 159

Crisis Management Crisis Crisis Communications Ethics 159

Ethical Voices

SEPTEMBER 9, 2024

Joining me on this week’s episode is Erin Kennedy , the ethics committee chair for the PRSA Central California Chapter. Since then, I’ve headed communications at the 49th largest school district in the nation, and I got the equivalent of what I joke around is the PhD in crisis communications there.

Ethics 96

Ethics Privacy Healthcare Industry 96

PRSay

NOVEMBER 2, 2017

Nearly a decade ago, the PRSA Foundation sponsored research that found only 23 percent of graduate business schools consistently provide instruction in reputation management, corporate communications and related ethical dimensions. And nine out of 10 acknowledged more training in core communications disciplines is merited.

Communications 121

Communications Case Study Training Reputation 121

Wadds Inc.

JUNE 5, 2023

Amanda Coleman's Everyday Communications Strategies provides advice on proactively managing issues in corporate communication. Prevention is better than cure - and if a crisis situation is often described as a car crash, this book is all about avoiding collisions. Claire is both a Chartered PR and a Chartered Marketer.

Strategy 98

Strategy Communications Crisis Communications Crisis 98

Wadds Inc.

NOVEMBER 21, 2024

In her new book Strategic Reputation Management , crisis communications expert Amanda Coleman argues that reputation is earned and not managed. Strong sections cover the role of CEO, ethics, post-crisis recovery and measurement, and the future of reputation management. She is a Fellow of both the CIPR and PRCA.

Reputation 52

Reputation Crisis Communications Crisis Measurement 52

Melissa Agnes

OCTOBER 31, 2014

Articles By Melissa Agnes and from The Crisis Intelligence Blog. McGill PR Students Exhibit Strong – and Ethical – Crisis Communication Skills. A Few Words From A Proud Canadian About #CanadaStrong. 3 Ways PIOs Can Commit to Staying Relevant. Must attend! The Law Enforcement Social Media Online Conference.

Crisis Management 186

Crisis Management Healthcare Crisis Conference 186

PRSay

JUNE 7, 2021

Just skim the headlines and you’ll notice everything from fraud and deadly cyberattacks to ethics violations, faulty products and tone-deaf commercials bringing down the mightiest of organizations. Organizations are only as strong as how they respond in moments of crisis. Invite diverse feedback and open communication.

Crisis 164

Crisis Exercises Crisis Communications Reputation 164

Sword and the Script

AUGUST 1, 2022

The volume of comms work has grown and changed, according to the 482 respondents to the fifth annual JOTW Strategic Communications Survey, which is being released today. More and more crisis communication events that interrupt the general flow of work in our area. More digital communications; not in person anymore.”.

Survey 151

Survey Communications Measurement International 151

Sword and the Script

DECEMBER 26, 2023

Some marketing and communications predictions suggest AI will change the world; others see a tailspin of noise and and see humanity as a path for differentiation Most marketing and PR professionals have formed strong viewpoints on AI. That much is apparent I compiled this year’s list of marketing and communications predictions.

Writing 211

Writing Communications Marketing B2B 211

PRSay

MAY 15, 2019

Some of the familiar topics are there — branding, corporate social responsibility, crisis communications — but not necessarily in a form many of us would recognize as aspects of the profession we’ve come to know. They’re taking a hard look at some of the gaps in our thinking, like the ethics of influencer marketing.

Publicity 148

Publicity Privacy Crisis Communications Ethics 148

Solo PR Pro

NOVEMBER 10, 2020

Ahem, by the way, that's against our code of ethics.). Neither can a communications counselor. Communications professionals are valuable resources. Consider looking at your communications and public relations counselors this same way. The comparisons between lawyers and communications professionals are endless.

Communications 98

Communications Comparison Exercises Interviews 98

Deirdre Breakenridge

SEPTEMBER 26, 2016

“A new role that emerged in this study was that of an internal social media manager, which involves managing internal social media channels used to communicate with employees. To be effective, practitioners have to be able to adapt to new technologies in order to research and communicate with their target publics.

Publicity 150

Publicity Policies Social Media Study 150

Reputation Us

DECEMBER 19, 2024

RISK 3: REGULATORY COMPLIANCE & ETHICAL VIOLATIONS Threat : Increased regulatory scrutiny on matters like data usage, financial practices, and consumer rights exposes companies to fines and legal repercussions. Impact : Companies failing to meet ESG expectations risk public backlash, divestments, and difficulty attracting talent.

Reputation 60

Reputation Ethics Employee Government 60

5W PR

FEBRUARY 24, 2025

Designing Realistic Crisis Scenarios Creating authentic crisis scenarios requires careful consideration of potential threats and vulnerabilities. Research by McKinsey shows that organizations with strong stakeholder relationships recover faster from crises.

Crisis 78

Crisis Crisis Management Technology Exercises 78

Wadds Inc.

SEPTEMBER 19, 2023

The public relations profession will continue to need human skills such as emotional intelligence, ethical reasoning and strategic judgement that technology cannot replicate. Activities including reputation management, crisis communications, and contextual intelligence were AI-resistant and remain human-led.

Publicity 126

Publicity Ethics Government Policies 126

Doctor Spin

FEBRUARY 4, 2025

Crisis communications. Managing perceptions is especially critical in public affairs , corporate communications, crisis communications , and media relations. Reputation engineering. Actively managing an organisations credibility and public trust. When used manipulatively, it is also closely related to propaganda.

Ethics 52

Ethics Journalism Crisis Communications Public Affairs 52

PR in High Definition

OCTOBER 19, 2017

And second, what should you do as a communications professional if they do misbehave? The first stage of any crisis, robot-fuelled or not, is understanding the situation clearly. Above all, when you’re dealing with a machine crisis, the most important thing is to think like a human. [1] This raises two questions in my mind.

Ethics 67

Ethics System Crisis Training 67

PRSay

MARCH 7, 2022

As professional communicators, it is our job to help ensure that these decisions and actions have the greatest impact that they can, not only in how they are stated but that they actually mean what they say.

Resources 191

Resources Ethics International Internal 191

Ethical Voices

APRIL 2, 2025

What is the most difficult ethical challenge you ever confronted at work? It felt like we had not behaved in an ethical way, and it bothered me for months afterwards because even the partnership went through that sort of lasting bitterness with some of our employees. You’ve had a pretty broad career.

Ethics 40

Ethics How To Employee Agency 40

Stuart Bruce

JANUARY 9, 2020

These are 10 actionable PR tips to help you achieve your public relations and communication objectives in 2020. Review your PR and communication strategy … The post 10 actionable PR tips for communication success in 2020 appeared first on Stuart Bruce.

Communications 114

Communications Strategy Publicity Crisis Communications 114

Waxing UnLyrical

MAY 6, 2013

The power lay in the ability of friends, family, loved ones and casual acquaintances from every corner of the earth to connect, comfort, and console each other each time new information was communicated about the unfolding events. We know the power of communication. ” With that responsibility comes a host of expectations.

Publicity 101

Publicity Government Crisis Communications Nonprofit 101

Wadds Inc.

MAY 26, 2024

The Infected Blood Inquiry Report exposes catastrophic communication failures during the contaminated blood crisis. Crisis communications practitioner and author Amanda Coleman called this “institutional defensiveness” and says victims should always be at the heart of crisis response. It’s a tough read.

Reputation 105

Reputation Healthcare Government Crisis 105

5W PR

JUNE 7, 2024

This sector thrives in the high-stakes realm of complex ethics and public scrutiny, making public relations a crucial element in shaping its public perception and fostering trust among various stakeholders. Reputation management Crisis communication is also pivotal in mitigating risk and shielding reputation.

Publicity 78

Publicity Government Crisis Communications Ethics 78

5W PR

JANUARY 29, 2024

It delves into the intricate landscape of national security, cutting-edge innovation, and complex ethical considerations. In this high-stakes arena, public relations isn’t simply useful when it comes to crisis control. It’s about protecting lives, forging strategic partnerships, and navigating ethical gray areas.

Industry 78

Industry Publicity Ethics Privacy 78

Axia PR

MARCH 1, 2025

Deltas crisis response is a masterclass in crisis communications Media ethics lessons from the Baldoni/Lively case 60-second close: Protecting reputation and trust

Reputation 62

Reputation Crisis Communications Ethics Crisis 62

5W PR

JUNE 11, 2024

PR initiatives could involve devising ethical guidelines for AI developers, or transparent communication about data collection practices and privacy measures. PR facilitates open communication channels among these entities. Messages and communication channels can then be tailored to this audience for maximizing impact.

Privacy 78

Privacy Media Transportation Crisis Communications 78

PR Matters

AUGUST 11, 2014

No honourable, ethical agency or counsel should be sycophantic to you when you have hired them to be honest, constructive and upfront with you. However, you should ensure there is a crisis communications set of contacts shared between all members of their team and yours (if you have one), and that it covers out of hours and weekends.

Agency 124

Agency Measurement Skype Reputation 124

Melissa Agnes

OCTOBER 31, 2014

Articles By Melissa Agnes and from The Crisis Intelligence Blog. McGill PR Students Exhibit Strong – and Ethical – Crisis Communication Skills. A Few Words From A Proud Canadian About #CanadaStrong. 3 Ways PIOs Can Commit to Staying Relevant. Must attend! The Law Enforcement Social Media Online Conference.

Crisis Management 100

Crisis Management Healthcare Crisis Conference 100