PRSay

NOVEMBER 23, 2022

But for public safety communicators, changes to Twitter’s blue-check policies have sown confusion and eroded trust during emergencies. A flood of impersonator accounts and misinformation soon followed. The company suspended “Twitter Blue” less than 48 hours after introducing it.

Crisis Communications 144

Crisis Communications Crisis Communications Government 144

5W PR

FEBRUARY 17, 2025

However, with a structured approach focused on transparency, communication, and meaningful change, businesses can recover and even emerge stronger. This guide outlines key steps to restoring trust and rebuilding a brands reputation through crisis management and PR.

Crisis 78

Crisis Brand Branding Case Study 78

Melissa Agnes

JANUARY 11, 2015

Welcome to episode #032 of The Crisis Intelligence Podcast, with Melissa Agnes and Daniel Noah. Often, within my speaking engagements, I use the National Weather Service as a great example of innovative communications in times of emergency. Follow the National Weather Service on Twitter: @nws.

Crisis Communications 100

Crisis Communications Crisis Strategy Wireless 100

Onclusive

AUGUST 9, 2021

Whether you’re a new PR assistant or the Director of Communications, the core of your job revolves around using news and content to put forth your brand’s desired messaging. Our job descriptions tell us what we’ll be responsible for in a given public relations or communications role, but we rarely reference the J.D.

Training 370

Training Media Training Crisis Communications Reputation 370

Melissa Agnes

AUGUST 27, 2014

Social media for healthcare will explore the strategic ways that social media can be applied to help the healthcare industry better communicate with key target audiences in real-time. How can social media be used to communicate important messages in emergency situations with key audiences? Develop and implement policies and procedures.

Crisis Management 202

Crisis Management Government Social Media Crisis 202

PRSay

JANUARY 13, 2021

As you think about your internal communications plans for 2021, you must first recognize the challenges and changes that occurred in 2020. Often, a communication audit is recommended before starting any major yearly planning. Here are the three steps you need to take to run a successful communications audit. The message sender.

Internal 189

Internal International Data Communications 189

Buchanan PR

MARCH 11, 2025

In communications, public relations, and journalism, women have played a pivotal role in shaping narratives, amplifying voices, and driving meaningful conversations. From storytelling and media strategy to reputation management, women have long been at the forefront of the communications field.

Journalism 55

Journalism Publicity Communications Public Affairs 55

Buchanan PR

FEBRUARY 14, 2024

Photo by Camilo Jimenez on Unsplash In the fast-paced and ever-evolving landscape of healthcare, effective crisis communication is paramount for maintaining a positive brand reputation. In this blog post, we will explore strategies for effective crisis communication in healthcare settings.

Crisis Communications 66

Crisis Communications Healthcare Crisis Communications 66

Onclusive

APRIL 22, 2021

The best way to prepare for a crisis is to invest in a crisis communications response and management program. In a time of crisis, communicators need to act decisively and quickly with transparent responses. However, with structure, you can put together an effective crisis communications plan.

Crisis 195

Crisis How To Crisis Communications Crisis Management 195

Prakkypedia

JULY 8, 2014

So you’ve just landed a new corporate communications role. And naturally, I’ve been focused on all the things a good corporate communications manager should have in place. My five things to address in your first week as a Corporate Communications Manager: 1. Is there an existing communications strategy? Congratulations!

Corporate 107

Corporate Communications Crisis Communications Policies 107

5W PR

APRIL 3, 2025

These principles should shape policies, training programs, and daily operations. Their transparent communication and decisive action helped restore public trust. Clear policies on digital ethics help prevent technology-related crises. Companies like Patagonia demonstrate how embedded ethics create resilience.

Ethics 78

Ethics Leadership Crisis Training 78

ImPRessions - Crenshaw Communications

MARCH 13, 2018

Every two years, the New York-based Corporate Communication International ( CCI ), conducts an in-depth survey of senior PR and communications officers at Fortune 500 companies about the latest global PR trends. Any crisis communications team must be ready to respond at any hour to an escalating event, and that speed is vital.

Trends 199

Trends Corporate Employee Analysis 199

Sword and the Script

DECEMBER 26, 2023

Some marketing and communications predictions suggest AI will change the world; others see a tailspin of noise and and see humanity as a path for differentiation Most marketing and PR professionals have formed strong viewpoints on AI. That much is apparent I compiled this year’s list of marketing and communications predictions.

Writing 211

Writing Communications Marketing B2B 211

PRSay

JULY 1, 2022

Regarding public policy, the notion that CEOs would take or have to take stands on issues such as LGBTQ rights, climate change and racial and gender diversity would have been unthinkable 55 years ago. We urged communications professionals to “maintain an open flow of communications once you know the story.”

Handbook 192

Handbook Publicity Newspapers Television 192

Sword and the Script

OCTOBER 25, 2022

90% of comms pros surveyed say their work has changed some, and of those, 50% say communications work has changed significantly. Most communicators say the volume of work has grown, but so too has the variety of work. Those who said communications work has “changed very significantly,” wrote: 1. Proven business value.

Communications 149

Communications Crisis Internal International 149

Shift Communications

OCTOBER 3, 2016

Rather than a knee-jerk policy of “stop the presses” or an endless stream of “our thoughts and prayers are with the victims” posts, we as communicators, as fellow human beings must balance our humanity with our duties and responsibilities to our companies. Finally, use sound human judgement. Christopher S.

Guidelines 158

Guidelines Social Media Media Crisis Communications 158

Cision

JULY 31, 2015

Establish a crisis communication plan now rather than later. According to Burston-Marstellar , the brands that recoup and recover the fastest are the ones with well-documented policies. Crisis management involves pre-crisis, mid-crisis and post-crisis phases. Get our free tip sheet now!

Crisis 120

Crisis Crisis Communications Brand Branding 120

ImPRessions - Crenshaw Communications

MAY 8, 2018

“Honesty is the best policy.” Honesty and transparency are themes in all aspects of good corporate communications. A quintessential rule of crisis communications is a swift and sincere admission of responsibility, followed by a make-good. Sometimes it might even work — for a while.

Corporate 195

Corporate Training Reputation Sports 195

Cision

DECEMBER 4, 2017

Communicate With Internal Stakeholders. More often than not, all efforts are focused on creating a comprehensive strategy to communicate with external stakeholders when a PR crisis hits. So, having a clear-cut internal communication strategy is extremely crucial to your organization ’ s survival.

Crisis 271

Crisis Brand Branding How To 271

Deirdre Breakenridge

SEPTEMBER 26, 2016

We were able to identify 6 management oriented roles associated with social media (social listening and analytics, online media relations, policy maker, employee recruiter, internal social media manager, and policing) and the specific duties those roles involve. My current research is focused on ethics and internal communication.

Publicity 150

Publicity Policies Social Media Study 150

Critical Mention

NOVEMBER 7, 2019

Englander Knabe & Allen (EKA) is a strategic communications firm in Southern California that specializes in assisting organizations with reputation issues, media strategy and implementation. “Reputation management and crisis communications is something our firm is continually engaged in. Who is EKA?

Communications 81

Communications Crisis Communications Media Public Affairs 81

Onclusive

NOVEMBER 8, 2023

Whether you’re a new PR assistant or the Director of Communications, the core of your job revolves around using news and content to put forth your brand’s desired messaging. Our job descriptions tell us what we’ll be responsible for in a given public relations or communications role, but we rarely reference the J.D.

Training 195

Training Media Training Crisis Communications Reputation 195

5W PR

AUGUST 12, 2020

With the COVID-19 pandemic disrupting operations within the healthcare industry, it’s crucial for healthcare communication pros to develop and implement unique internal healthcare communication strategies. 4 internal communications strategies for healthcare PR. #1. Keep healthcare staff informed about COVID-19 policies.

Healthcare 88

Healthcare Strategy Communications Policies 88

Melissa Agnes

MARCH 18, 2014

The Act applies to Malaysia Airlines and they so state in their privacy policy. Better understanding the crisis of flight MH370. All of this was aptly discussed in the article “ A look at Malaysia Airlines’ Crisis Communications During the Crisis of Flight MH370 ” posted by Melissa Agnes on this website.

Airlines 256

Airlines Crisis Privacy Case Study 256

David PR Group

JUNE 7, 2024

John David, a seasoned crisis communications expert with over 25 years of experience, recently joined the Software Spotlight podcast to share his invaluable insights on preparing for and effectively managing crises. One of the key takeaways from the interview was the importance of preparation.

Crisis Communications 40

Crisis Communications Software Crisis Communications 40

PR Matters

APRIL 21, 2016

To stay relevant over time―as with any communications discipline―PR must evolve and address new challenges and developments [ Tweet Quote ]. To succeed as a PR pro , it’s vital to have a passion for writing and communication in general―as well as a commitment to excel in both [ Tweet Quote ]. Preparing all communications content.

Reputation 165

Reputation Public Affairs Advertising Advertising 165

The Hoffman Agency

APRIL 16, 2025

It is worth noting that the US government has paused its tariff policy for the next 90 days. A seemingly innocuous statement on supply chain logistics can be misconstrued as a commentary on trade policy. Tariffs and trade wars necessitate constant adjustments to communication strategies as supply chains and market access fluctuate.

Reputation 36

Reputation Ethics Policies Government 36

Presspage

DECEMBER 20, 2024

Its the proactive process of creating a communication strategy that anticipates and addresses potential challenges your company might face. A transparent communication strategy ensures your stakeholders know exactly how youre addressing their concerns. However, their communication processes are not inherently the same.

Reputation 78

Reputation Crisis Trends Customer Service 78

Melissa Agnes

MARCH 6, 2018

Identify the organization’s current gaps, vulnerabilities, and strengths in its different processes, policies, and procedures. The more in-depth your investigation into your organization’s current processes and culture, the more practical your crisis ready program will be. Phase 4: Design your action plans and communication strategies.

Crisis 172

Crisis Crisis Management Handbook Viral 172

Stephen Waddington

MARCH 26, 2020

Dr Alenka Jelen-Sanchez is looking for PR and communication practitioners based in the UK, who would be willing to participate in the study about their lived experience during the current Covid-19 pandemic. What do they think of communication of the government and other organisations as well as media reporting in this pandemic?

Policies 109

Policies Government Study Crisis Communications 109

Stephen Waddington

NOVEMBER 6, 2019

There have already been two claims over the misuse of communication and resources. Chancellor Sajid Javid asked the Treasury to calculate the cost of nine Labour policies. Managing business as usual while adhering to purdah rules is a challenge for any public sector communicator. What communication is permitted during purdah?

Resources 62

Resources Communications Government Policies 62

PRSay

JULY 10, 2020

Keeping a record gives us a valuable resource for future crisis planning. Documenting our crisis-response actions and communications will help us evaluate what worked well and what did not. Where companies once debated work-from-home policies, working from home has become the norm by necessity. Envision the future.

Crisis 179

Crisis Crisis Management Employee Retail 179

Wadds Inc.

SEPTEMBER 19, 2023

Activities including reputation management, crisis communications, and contextual intelligence were AI-resistant and remain human-led. This calls for comprehensive training frameworks covering foundations, tool usage, and policies to be developed. Standards and policies should be proactively developed as well.

Publicity 126

Publicity Ethics Government Policies 126

Cision

JUNE 22, 2015

Below Peter answers many of the questions he couldn’t get to, teaching us how to deal with crisis communication in a social world. Q: Any advice on how to best monitor and react for online engagement of media during a crisis? Q: How do you deal with lawyers who don’t want to comment during a crisis?

Crisis 120

Crisis Crisis Communications Local Social Media 120

Sword and the Script

MARCH 17, 2020

Contrary to traditional PR wisdom to over-communicate in a crisis, businesses should identify thresholds for publishing external or client comms about Coronavirus. This leaves the line open for the on-scene commander and the next higher commander to communicate. It clutters the lines of communication with non-essential messages.

B2B 85

B2B Crisis Communications Crisis Software 85

PRSay

APRIL 5, 2021

In this new era, careful preparation, close coordination, and effective communication both internally and externally are key. Consider involving the corporate social responsibility function in reviewing political activity, to ensure that public policy positions align with broader corporate citizenship positions.

Report 176

Report Company Government Conference 176

Reputation Us

NOVEMBER 15, 2021

But how can something as abstract as reputation be quantified and rolled into an insurance policy? An insurance policy covering reputational damage generally covers a company’s loss of profits and offers financial support for crisis management and efforts to restore its image—after the fact. Regular Training = Best Results.

Insurance 97

Insurance Insurance Exercises Reputation 97