ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. You can tell a lot about a company by how it handles customer complaints. Most are even pretty good.

Customer Service 227

Customer Service Employee Reputation Leadership 227

Communications Conversations

JUNE 18, 2019

I’ll simplify: When it comes to engagement, Twitter has become a full-on customer service channel managed by the customer service team. Yep, in 2019, brands “engaging” with customers just isn’t as fun and interesting as it was 5-6 years ago. It’s all about customer service.

Community 127

Community Twitter Brand Branding 127

Waxing UnLyrical

MARCH 19, 2013

Another great resource or ally can come from working with a trusted research firm that can help you “uncover the hidden patterns of understanding that undermine citizen action,” as the Topos Partnership has done for a variety of communities in at least seven different sectors. How do you qualify your audience for each campaign?

Community 102

Community Communications Case Study Customer Service 102

Onclusive

AUGUST 22, 2017

Social Media & Community Management. Depending on where you work, social media and community management can live on PR/communications teams or creative/marketing teams. Some PR pros manage this in house, while others leverage the expertise of specialized influencer marketing agencies.

Media Training 397

Media Training Crisis Communications Conference Corporate 397

Onclusive

MARCH 21, 2018

With social media, marketers have more (and cheaper) access to their communities and customers than ever, but it’s hard to keep up with the demand for quality content. The new continuous storytelling cycle.

Storytelling 281

Storytelling Media Infographics Advertising 281

Waxing UnLyrical

APRIL 4, 2019

Communities have been around for centuries, however online communities have only been around for a few decades. According to Computerworld the first “online community” came about in 1973 when Talkomatic for the PLATO time-sharing system released a text-based group chat. Let’s get right to it, how to build your brand’s community.

Community 85

Community Customer Service System Guidelines 85

Waxing UnLyrical

DECEMBER 20, 2012

They are a service business. One that could have a vibrant Facebook community, if they could just get to that point. Now you have a bulletin board that anyone can see, and come and ask questions on, so it is a simple and free customer service platform. Remember that old saying, “Know your customer”?

Community 101

Community Facebook How To Web 101

Waxing UnLyrical

FEBRUARY 11, 2013

When Chinese New Year Made for Smart Customer Service and PR is a post from: Waxing UnLyrical. area, she loves helping for- and non-profit clients, both small and large, turn corporate codswallop into community cool™. Twitter Facebook Google+ LinkedIn When Chinese New Year Made for Smart Customer Service and PR.

Customer Service 80

Customer Service Creativity Small Business Local 80

5W PR

NOVEMBER 29, 2024

This demonstrates a commitment to customer service and helps build trust. Additionally, encouraging user-generated content can create community and foster positive brand sentiment. Norwegian Air Shuttle has leveraged social media to build a strong online community.

Airlines 78

Airlines Marketing Travel Policies 78

Waxing UnLyrical

JUNE 3, 2011

about what the difference is between “community manager&# and “social media manager?&# I know I am – and I am both a community manager and a social media manager! Likewise, a lot of job seekers who want to “do&# social media for a company are thinking that they want to go into community management.

Community 81

Community Social Media Facebook Twitter 81

Communications Conversations

MAY 29, 2019

While Holmes talked about how we’re in the midst of transitioning to a post-social-media landscape, I envision another stark trend: The comeback of community. Fewer people are talking about virality and shares, and more people are talking about community. You were building a community. People are craving community.

Viral 98

Viral Community Reddit Facebook 98

Waxing UnLyrical

NOVEMBER 22, 2010

Because if there’s one thing I believe takes public relations from good to great, it’s when your audiences start becoming your community through the relationships you develop with them. But I was curious to see how Maddie and Lindy perceived not just Open Community , but its juxtaposition with public relations.

Community 88

Community Publicity Web Social Media 88

Melissa Agnes

JANUARY 27, 2015

There is currently a huge divide between police officers / agencies and the communities they serve. His goal and his passion is in helping police agencies leverage social media to communicate effectively with their communities. TCIP #014 – Toronto Police Service, Their Customer Service and Crisis Preparedness with Chris Boddy.

Community 100

Community Crisis Crisis Management Crisis Communications 100

ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. You can tell a lot about a company by how it handles customer complaints. Most are even pretty good.

Customer Service 156

Customer Service Employee Reputation Leadership 156

The Proactive Report

FEBRUARY 24, 2017

Used correctly, Twitter can have a huge impact on customer service, perception and reputation. Q: If it does go away how will that affect brands that use it for customer service? Most brands are not exclusively using Twitter as their customer service platform. Source: Forbes.com). Gini Dietrcih.

Twitter 235

Twitter Customer Service Web Facebook 235

Melissa Agnes

OCTOBER 22, 2014

By attending this conference you will learn: Proper and strategic ways to communicate on social media to ensure maximum views and a continually growing community. Doing Crisis Communications Right with the Mountain View Police Department. Toronto Police Service, Their Customer Service and Crisis Preparedness with Chris Boddy.

Conference 228

Conference Social Media Crisis Crisis Management 228

Waxing UnLyrical

JUNE 29, 2011

I’ve found that one of the most important things to do, when trying to build one’s online community, is to participate consistently in your preferred channels. I’ve been using this for a couple of weeks now, and really like it, and their customer service team is very responsive (whether you ping them on Facebook or Twitter).

Community 99

Community Tools Facebook Twitter 99

Prowly

DECEMBER 4, 2024

The online community: how do the customers engage with the launch? For a commercial food company, potential brand safety issues include: Product safety signals Packaging/quality issues Cultural sensitivity Distribution problems Customer service Which keywords should you filter alerts by? Which aspects should you consider?

Data 104

Data Media Product Launch Analysis 104

5W PR

NOVEMBER 12, 2024

Anticipate customer needs and offer solutions before problems arise. Equip Equip customer service representatives with the tools and training they need to provide exceptional service.  Create online spaces where customers can connect, share experiences, and provide feedback. Organize

Product Launch 78

Product Launch B2B Industry Case Study 78

Onclusive

AUGUST 9, 2021

Social Media & Community Management. With increasing frequency, social media and community management has become the direct responsibility of the communications and PR team. That’s because social media is one thing most people check to understand your brand, and has also become a front-line of customer service.

Training 370

Training Media Training Crisis Communications Reputation 370

Reputation Us

MARCH 17, 2025

Each deployed tool and its results are given a respective RHS, with a cumulative/total RHS assigned to an organizations overall reputational health.

Reputation 78

Reputation Technology Government Employee 78

Shift Communications

SEPTEMBER 26, 2014

Of the many things that play into a brand’s reputation, there are a few that you have control over: customer service, your online presence, and corporate social responsibility. Happy customers and word of mouth referrals lead to an increase in sales, which are worth more in the long run than advertising.

Reputation 137

Reputation Brand Branding Customer Service 137

5W PR

APRIL 5, 2025

Organizations should consider: Traditional media outlets Social media platforms Direct stakeholder communication Internal communication systems Public information websites Customer service channels Common Crisis PR Mistakes to Avoid Learning from past crisis management failures helps organizations avoid similar pitfalls.

Crisis 78

Crisis Communications Crisis Communications Crisis Management 78

Melissa Agnes

SEPTEMBER 12, 2014

TCIP #014 – Toronto Police Service, Their Customer Service and Crisis Preparedness with Chris Boddy. This week on The Crisis Intelligence Podcast, I had the pleasure of chatting with Staff Sergeant Chris Boddy of the Toronto Police Service. What You Need to Learn from DiGiorno Pizza’s Foolish Twitter Gaffe.

Crisis Management 191

Crisis Management Crisis Healthcare Customer Service 191

5W PR

FEBRUARY 17, 2025

Engaging Directly with Customers Direct engagement with customers can help rebuild relationships. This can be done through social media interactions, customer service initiatives, and community outreach programs.

Crisis 78

Crisis Brand Branding Case Study 78

Prowly

APRIL 10, 2025

This means delivering value but also building a community and interacting with it. This way, you will be able to build community. Staying on the same medium shows that the brand speaks with the customer's voice and helps manage the brand's reputation smoothly. Train customer service and social media teams on best practices.

Social Media 104

Social Media Reputation How To Media 104

Deirdre Breakenridge

FEBRUARY 27, 2017

A Guest Post By Corina Manea, Chief Community Officer for Spin Sucks, & Founder of NutsPR. Chat bots replace many parts of customer service. Build relationships with colleagues from other departments, especially from marketing, customer service, sales, and finance. I bet you’d find the time now.

Customer Service 150

Customer Service Meeting Community Conference 150

Stephen Waddington

MAY 16, 2017

But practice is broadening to include new forms of media including influencer relations, social media, community engagement and messaging. Community management. Smart organisations recognise the potential of communities as a means of direct engagement with their publics. Automation and artificial intelligence will be next.

Publicity 119

Publicity Customer Service Community Internal 119

Cision

AUGUST 30, 2016

A few years ago, many of us would not have envisioned a world where Twitter, Facebook Live and large-scale community gatherings would have such an impact on the way crises develop. Yet, this is our world today and our “new normal” as communicators and crisis management teams. Don’t shy away from the dark stuff.

Crisis 220

Crisis Crisis Communications Crisis Management Exercises 220

Waxing UnLyrical

MAY 31, 2011

On May 24, the #MeasurePR chat was a community chat, discussing the reporting side of measurement—how PRs plan for a tool throwing bad numbers, reporting numbers that contradict, and whether Share of Voice (SOV) is a useful or useless PR metric. Here's her quick recap.].

Community 53

Community Measurement System Customer Service 53

ImPRessions - Crenshaw Communications

JANUARY 5, 2017

The explosion of digital and social media has made every aspect of corporate reputation―from customer service to CEO behavior―relevant to brand image, and therefore to PR. Thought leadership is relevant not just to B2B organizations, but to consumer product companies. Everything is measurable and measured.

Trends 124

Trends SEO Leadership Print 124

Cision

APRIL 3, 2015

How to Build & Evangelize Your Community With Word-of-Mouth Marketing. How can you build a community online and off? 6 Customer Service Insights From Peter Shankman. Every instance of bad customer service costs brands $700 in lost sales. White Paper. What is the real impact of word-of-mouth?

Marketing 120

Marketing Customer Service Employee Mobile 120

PRSay

OCTOBER 28, 2022

Three-quarters of keynote presentations included women, and at least one had a member of the LGBTQ+ community. Its programs combine hands-on work experiences, classroom-work-readiness curricula, customer service education, leadership training and financial literacy classes. The conference offered four all-female panels.

Conference 167

Conference Nonprofit Education Newspapers 167

Onclusive

NOVEMBER 8, 2023

Social Media & Community Management With increasing frequency, social media and community management has become the direct responsibility of the communications and PR team. That’s because social media is one thing most people check to understand your brand, and has also become a front-line of customer service.

Training 195

Training Media Training Crisis Communications Reputation 195

Rock the Status Quo

JULY 30, 2014

” Ask, “How will this help my biz increase revenue, lower costs, or improve customer service?” Sometimes the effort takes you across departments, even places most fear to tread (into customer service, IT or a call center, for example). You can also post your questions here for the community.

Measurement 219

Measurement Customer Service Analytics Leadership 219

Prowly

APRIL 11, 2025

Moreover, it involves strategies such as review response, the handling of PR crises, and improving customer service. Reputation marketing involves strategies like showcasing 5-star reviews, influencer partnerships, and customer success stories. The goal : Enhance and leverage a strong reputation to attract new customers.

Reputation 104

Reputation Publicity How To Marketing 104

Waxing UnLyrical

JULY 1, 2013

3 Reasons Why You Can’t Walk In Your Own Customer’s Shoes. Why: In this post for Sensei Marketing , Jeannie Walters dispels the myth that we must walk in our customer’s shoes to provide powerful customer service. Business Customer Service Resources Shonali Burke Social Media Weekly Roundup grumpy cat power'

Customer Service 100

Customer Service Resources Writing LinkedIn 100