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Teaching Crisis Communication: Embracing the Research to Practice Model

Melissa Agnes

I had a chance to be on Melissa’s podcast a few weeks ago to talk about some of the trends and challenges professors who are teaching crisis communications are facing today. Teaching a crisis class is not only an exciting opportunity for any professor to have (especially this one), it can be daunting to some as well.

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Integrating PR Strategies into Your Digital Marketing Plan for Maximum Impact

5W PR

Show appreciation for positive feedback and address negative feedback constructively. Crisis Management Planning Identify potential crisis scenarios and develop a plan for response. Designate a crisis communication team to handle media inquiries and public statements.

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How to Turn a PR Crisis into a Brand Opportunity

5W PR

Outline specific, measurable, achievable, relevant, and time-bound (SMART) goals for addressing the crisis. Engage with The Audience A successful crisis response requires active and meaningful engagement with the affected audiences. Engage in constructive conversations, even when faced with criticism.

Crisis 78
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5 PR Mistakes And What To Learn From Them

ImPRessions - Crenshaw Communications

With a live broadcast interview, all one can do is use it as a “teachable moment” for the team, offer constructive criticism and devise ways to improve for the next time. Inadequate PR outcomes measurement. Nonexistent or outdated crisis communications planning.

Skype 170
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3 Steps to a Data-Driven Internal Communications Plan in 2021

PRSay

Proper planning requires a combination of quantitative and qualitative measures of communications effectiveness, including audience preferences and channel utilization, along with measures like reach, readership and engagement. With these in hand, you can construct a well-informed plan of action.

Internal 189
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To Improve Crisis-Response Plans, Bring in a Red Team

PRSay

But when crises arise, in-house communications personnel often mistakenly believe that their ideas to counteract the damage are foolproof and cannot be second-guessed. A red team can expose reputational vulnerabilities in a company and flaws in its crisis-response plan.

Crisis 164
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Digital Presence Management: The Ultimate Guide for 2025

Prowly

Once negative feedback comes in, address it immediately and constructively. Define goals and KPIs Set clear, measurable objectives that align with your overall business goals, such as increasing followers, driving traffic, or improving brand awareness. Identify inconsistencies in branding, outdated content, and gaps in engagement.

SEO 104