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Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisismanagement challenge. How to prepare and manage a corporatecrisis involving receivership.
Corporate malfeasance. From a crisismanagement point of view, 2017 had it all! Why new rules are needed for crisismanagement. As creators of the award-winning digital crisismanagement platform, “In Case of Crisis,” we talk regularly to crisismanagement practitioners.
As a result, they’re faced with one of the most difficult crises to manage: a crisis of corporate culture. In this week’s #crisisready video I highlight the bank’s two biggest crisismanagement fails. Take a look: What do you think of Wells Fargo’s crisis response?
We always hear things like: You need to be transparent in the way you communicate with your stakeholders, both internal and external – both in and out of a crisis. How can you go about developing and implementing a corporate culture that is truly transparent, and what are the repercussions of not doing this? Running time: 35:57.
Social media is an increasingly important element in a successful crisismanagement approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is CrisisManagement?
Social media amplifies both positive and negative messages, making swift, strategic crisismanagement more critical than ever. Building Your Crisis Response Foundation A strong crisismanagement strategy starts long before any issues arise. Update your crisismanagement playbook based on these insights.
Should every organization, even those with less catastrophic risk, include an evacuation and re-entry plan within their crisismanagement plan? This episode of The Crisis Intelligence Podcast discusses: Functional-based roles vs. person-based roles. Follow Melissa Agnes on Twitter: @melissa_agnes. ” and.
Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. each email) and an organization / corporation / business can be fined up to $10 million per violation. Connect with Melissa on LinkedIn.
The American Red Cross is known for their amazing, life saving emergency management and humanitarian work. A big part of their success is due to their evolutionary mindset and corporate culture that empowers them to change and adapt with the times. Follow Melissa on Twitter: @melissa_agnes. Follow Curtis on Twitter: @clmidkiff.
Don’t forget to share your favorite reads from the week with me, by using the hashtag #CrisisRoundup on Twitter! From The Crisis Intelligence Blog. How To Meet the Demand for Real-Time Communication in a Crisis. The Crisis After The Crisis. This week’s episode of The Crisis Intelligence Podcast.
Understanding what happens next is crucial for maximizing the impact of your news and managing the aftermath effectively. Social Media: Platforms like Twitter, LinkedIn, and Facebook can be used to amplify your message. CrisisManagement (if necessary) Sometimes, a press release can generate unexpected negative feedback or controversy.
Let me paint you a picture: It’s early morning and your social media monitors catch wind that Twitter is beginning to populate with tweets against your organization. When done right, a crisis simulation is the best way to test and improve. by creating press releases, posting to your corporate website, blog or dark site , etc.).
There’s not a major corporation today that doesn’t have a small army of PR and reputation experts helping it navigate a tricky media and government relations landscape. “The opinions Mr. Johnston expresses on Twitter are his individual views and do not represent the position of Campbell Soup Company,” it tweeted.
The airline has activated a dark website which is the best strategy for them as a crisis communications home base. Learn more about dark websites as a crisis communications strategy. The airline has done a good job at publishing new updates in a timely fashion to their home base as well as to their Twitter and Facebook platforms.
With the growing use of social media to follow brands, rather than navigating to the brand’s corporate website, should your corporate website still be used as your crisis communications home base? One you should aim to think through within your crisis preparedness. This is a good question. Let me explain further.
Many leaders within the law enforcement community are working very hard to overcome this industry crisis and to embed a corporate culture based on trust-building and transparency within their communities. Follow Melissa on Twitter: @melissa_agnes. Learn more about Agnes + Day , Melissa’s crisismanagement firm.
Within hours of sending the message, Morey found himself the subject of a Twitter uproar. More than 170,000 Twitter responses appeared to come from basketball fans who were offended by his position. ( In the new era of corporate responsibility, large organizations increasingly turn on a dime when faced with criticism on social media.
Crisis communication is one of the most important aspects of your crisismanagement. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisismanagement and crisismanagement failure.
Key expertise of We change 1) Media Management: The team at WE change is made up of consultants and former journalists, allowing us to know the vision and ethics of the media, as well as suggesting the most cutting-edge angles for our clients. X/Twitter : 30.9% Essentially, we know how to successfully place our clients’ stories.
I speak and often write about the use of mobile technology for crisis communication and crisismanagement. We know that, in most cases, your organization’s website should be the official home base for your crisis communications. It involves your website. Probably not many. Pretty important. So get on it!
However, there’s been a rash of complaints about one of your products on Twitter, and it’s spread like wildfire. Not knowing this, you give the okay to move in a direction to attract more customers rather than committing energy to doing crisismanagement. Sales are up. Don’t Let Past Experience Color Current Assessment.
This episode explores: How a Crisis Ready organizational mindset prepared MVPD for this moment before it happened. The post How To Get Ahead Of A Crisis When You’re Already Behind – Invincible Brand Podcast appeared first on Melissa Agnes - CrisisManagement Keynote Speaker.
What trust-building initiatives do you promote, as part of implementing a #crisisready corporate culture? Comment below or use the hashtag #crisisready on Twitter and let’s continue the conversation. Looking To Hire A CrisisManagement Keynote Speaker? Is crisismanagement a topic for your next event?
Proactively building trust with your stakeholders is a profound crisis preparedness strategy (amongst other things). Roy gives a ton of takeaways to help you begin – or continue – building a corporate culture of outrageous trust. Subscribe to The Crisis Intelligence Podcast! Follow Melissa on Twitter: @melissa_agnes.
and I have to say that I’m pretty astonished at their lack of crisis communications since the oil spill occurred. Communication is key for successful crisismanagement. We’re in the 21st century and 21st century stakeholders demand regular communications throughout a crisis.
CEOs and business leaders are increasingly recognizing the value of corporate communications; investors say comms can increase company valuations. This week I paused to catch up on reading several other PR and corporate communications surveys that I haven’t had a chance to read yet and summarize them here for you. Yes and yes.
Post-crisis, there are some very important discussions and actions that need to be taken, in order to continue to implement and strengthen your crisis-ready corporate culture. And these discussions and actions should be incorporated into your crisis preparedness program now, before crisis strikes.
We always hear things like: You need to be transparent in the way you communicate with your stakeholders, both internal and external – both in and out of a crisis. How can you go about developing and implementing a corporate culture that is truly transparent, and what are the repercussions of not doing this? Running time: 35:57.
Don’t forget to share your favorite reads from the week with me, by using the hashtag #CrisisRoundup on Twitter! From The Crisis Intelligence Blog. How To Meet the Demand for Real-Time Communication in a Crisis. The Crisis After The Crisis. This week’s episode of The Crisis Intelligence Podcast.
Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation. Looking to hire a crisismanagement keynote speaker? Is crisismanagement a topic for your next event? Take a look: Have more to add to this story? If so, you’ve come to the right place!
A review of Communicate in a Crisis by Kate Hartley. When is a crisis a major threat, and when is it just a Twitter storm? Communicate in a Crisis by Kate Hartley sets out to answer that question. The first two, focusing on the digital realm, make the book stand out from other crisismanagement manuals.
Welcome to episode #058 of The Crisis Intelligence Podcast, with Melissa Agnes and Brian Willis. When it comes to crisismanagement, law enforcement has one of the most challenging tasks. Follow Melissa on Twitter: @melissa_agnes. Follow Brian on Twitter: @BrianRWillis. ” as a crisismanagement strategy.
What I want to do in this post is to look at some best practices around identifying and working through a PR crisis, relying on journal articles where possible to help substantiate points. Identifying a PR crisis. SoMe = Facebook, Twitter, YouTube. Working through a PR crisis. Speed is crucial to crisismanagement.
Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. each email) and an organization / corporation / business can be fined up to $10 million per violation. Subscribe via email.
Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. If we weren’t discussing social media, these would all be reasonable actions for crisismanagement.
International Business Hub : With its cosmopolitan lifestyle, Hong Kong is home to numerous international corporations. Platforms like Facebook, Instagram, Twitter, and LinkedIn are popular for English speakers, while Chinese-language platforms such as WeChat are also widely used.
There is a direct line between social media and corporate reputation. It’s part of our relationship with the public and where the majority of crisismanagement takes place. Likewise for Twitter. Everyone handling social media needs crisis prevention and customer service training.
Aaron Shardey gained a first class honours degree in public relations at London College of Communications this Summer with his undergraduate dissertation offering case study research into crisismanagement in the automotive industry. He is now an Assistant Account Executive at a major PR firm.
Welcome to episode #030 of The Crisis Intelligence Podcast, with Melissa Agnes, Chris Anderson and Bruce Anderson. As hi-tech enters every phase of our corporate, professional, and private lives, people and organizations are exposed to problems caused by technology in the hands of others intent on causing harm. Subscribe via email.
Hamilton, Twitter Watch Party. The original stage cast of Hamilton hosted a “Twitter watch party” when the movie version of the hit musical was released in July on Disney+. Thousands of people tuned in to chat with the cast on Twitter as they watched the show for the first time. The #BlackLivesMatter Movement.
Powell Tate partners with organizations across sectors — global corporations, advocacy groups, nonprofits and foundations, coalitions, national trade associations and government agencies. Mission: We join forces with clients to bring critical issues to the forefront of conversation and mobilize audiences when it matters most.
Personal reputation management isn’t just for celebrities. Managing and maintaining your online brand is a necessity for everyone. Corporate recruiters often blacklist individuals with negative reputations. Prohibition are online reputation management experts. Why CEOs Need to Manage Their Reputations.
The 5 Step Guide To Using Social Media in CrisisManagement. I think I’ll start a crisis campaign today!” area, she loves helping for- and non-profit clients, both small and large, turn corporate codswallop into community cool™. Twitter Facebook Google+ LinkedIn Monday Roundup: Campaigns.
Draft an alternative corporate manifesto. So… Kendall: Well, I just, I may as well say, on a dumb level, I’d like my Twitter to be off the hook. It is also interesting how Twitter and influencer marketing gets mixed in with other strategies. Drop a rapid reaction TEDx. sh1t like that. “Rapid reaction TEDx?
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