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Behind the Scenes: Tactical Crisis Management Lessons from the Frontlines

Melissa Agnes

Discover how utility company, Alectra, successfully manages issues and crises as a regular course of business—and how their learnings and successes can be implemented into your crisis ready program. Utility companies are no stranger to the multitude of challenges that present themselves in times of crisis. About this episode.

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Make Issues Management an Integral Part of your Corporate Culture

Melissa Agnes

Dave Carroll was one of the first to prove this point brilliantly with his “ United Breaks Guitars ” YouTube trilogy. But what about the incidents that occur that senior management never hears about? Embed strong issues management into your corporate culture. Turning lemons into lemonade, as the saying goes.

Corporate 167
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The 7 Deadly Sins of Crisis (Mis)Management

Melissa Agnes

We are frequently reminded that the art of crisis communications and crisis management is a tough one to master. Some people do it right in a crisis. So, let’s look at what to avoid when confronted with a crisis. You’ll lose trust and become a “target” for those who point to corporate secrecy.

Crisis 264
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How To Get Ahead Of A Crisis When You’re Already Behind – Invincible Brand Podcast

Melissa Agnes

The YouTube Shooting Crisis: How Mountain View Police Department quickly regained control of the narrative that was going viral against their agency. This episode explores: How a Crisis Ready organizational mindset prepared MVPD for this moment before it happened. About this episode.

Crisis 176
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What is a PR Campaign? How-to Guide with Examples (2025)

Prowly

MANAGE YOUR PR CAMPAIGNS IN ONE PLACE #10 Plan for crisis management Have a big campaign coming up? The campaign was highly shareable, driving millions of views on YouTube, gaining 17 million in the first month alone. One of the most famous examples of PR campaigns is Johnson and Johnson's Tylenol campaign from 1982.

Examples 104
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Agility PR Solutions: 2024 Reviews, Pricing, Pros and Cons

Prowly

No matter the size of your business, Agility PR has a plan for outreach, crisis communication, crisis management, media monitoring, and more. This leaves a gap for teams that dont require the full scale of corporate agency-level resources, making it a less-than-ideal fit compared to more adaptable alternatives.

Tools 104
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6 Best Practices for Identifying and Reacting to a PR Crisis

Cision

What I want to do in this post is to look at some best practices around identifying and working through a PR crisis, relying on journal articles where possible to help substantiate points. Identifying a PR crisis. SoMe = Facebook, Twitter, YouTube. Speed is crucial to crisis management. Monitoring.

Crisis 120