Melissa Agnes

OCTOBER 8, 2014

When a crisis event is “over” it is very natural to focus on operational recovery and business continuity. But the reality is that the aftershocks from a crisis can be more devastating and costly to the organization than the original crisis itself. Some of the greatest risk lingers post-crisis.

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Crisis Crisis Management Journalism Reputation 199

Melissa Agnes

NOVEMBER 19, 2014

Lou and I go into even more detail on this subject in episode #024 of The Crisis Intelligence Podcast. If you’re in law enforcement or emergency management, I highly recommend the listen. A crisis is a change. Every crisis is different… but they all require a response by people or organizations that are highly adaptive.

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Crisis Management Crisis System Policies 157

Melissa Agnes

SEPTEMBER 3, 2014

I get asked this question often: “How can I convince management that it’s in our best interest to invest in a crisis plan?” The two best ways to sell upper management on a crisis plan. What is a crisis plan, how does it work and why is it the answer? 1) Prepare a presentation.

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Crisis How To Crisis Management Case Study 243

Melissa Agnes

DECEMBER 11, 2014

It’s a major mistake to treat issue and crisis as interchangeable terms. Not only do they have very distinct meanings, but they need a different management response. Of course they are closely related. Issues can be the warning signs that a crisis is possible. But you still have to go with that you do know.

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Crisis Chemicals Television Crisis Management 249

Melissa Agnes

NOVEMBER 20, 2018

Discover how utility company, Alectra, successfully manages issues and crises as a regular course of business—and how their learnings and successes can be implemented into your crisis ready program. Utility companies are no stranger to the multitude of challenges that present themselves in times of crisis.

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Crisis Management Crisis Government Crisis Communications 133

Melissa Agnes

MARCH 21, 2018

Teaching students what it means to be crisis ready, and providing them with the fundamentals of crisis readiness that they can then bring forth with them into the workforce, is one of my greatest passions. Each time I was reading Crisis Ready , I was bookmarking pages and using my highlighter. Crisis management.

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Course Crisis Crisis Management Exercises 56

Melissa Agnes

MAY 22, 2014

Guide your team to effectively manage any type of issue that may arise online. Clearly indicate when to jump in and respond and when to escalate the situation to the crisis management team. Of course this response flow chart is only one piece of the puzzle. a crisis) and means to your organization. Learn more here.

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Crisis Management Infographics Crisis Guidelines 273

Melissa Agnes

MARCH 19, 2015

After seeing organizations the likes of Anthem, Sony, Target, Home Depot – and the list goes on – suffer through a data breach hack crisis, I think it’s clear to state that a data breach hack is a risk that this digital era presents to your organization no matter its size, industry or any other criteria.

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Crisis Data Strategy Banking 157

ImPRessions - Crenshaw Communications

JULY 23, 2024

It was then up to Crowdstrike CEO George Kurtz to respond to the crisis. Swift acknowledgment and ownership of the crisis is key Crowdstrike’s response came as a status post on X. Accountability is essential to win public approval, but it can be very tricky in a crisis situation that exposes a business to legal liability.

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Leadership Crisis Airlines System 170

Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Let’s start with what crisis communication is. What is crisis communication? However, crisis comms isn’t just about the actual communication part.

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Crisis Communications Crisis Communications Employee 78

Melissa Agnes

NOVEMBER 23, 2014

Welcome to episode #025 of The Crisis Intelligence Podcast, with Melissa Agnes and Maanit Zemel. Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously. Check out our Crisis Intelligence Blog.

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Policies Crisis Crisis Management LinkedIn 263

ImPRessions - Crenshaw Communications

FEBRUARY 26, 2018

Of course, customers squawked, and media had fun poking fun at the chain with endless poultry jokes and mocking tweets. in its response to the mini-crisis. The post KFC Crisis Response Is A PR Win appeared first on Crenshaw Communications. And who wants to eat at a place run by. Well done, KFC.

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Crisis Reputation Newspapers Creativity 189

ImPRessions - Crenshaw Communications

SEPTEMBER 20, 2017

Public relations people like to talk about anticipating or “getting in front of” a crisis; in fact, for a taste of a real-life crisis simulation, check out this stress-inducing story by The New York Times ‘ Sapna Maheshwari. And what can we learn from how Equifax handled the crisis? How did it escalate?

Crisis 149

Crisis Crisis Management Reputation Financial 149

Melissa Agnes

DECEMBER 11, 2014

It’s a major mistake to treat issue and crisis as interchangeable terms. Not only do they have very distinct meanings, but they need a different management response. Of course they are closely related. Issues can be the warning signs that a crisis is possible. But you still have to go with that you do know.

Crisis 133

Crisis Crisis Management Chemicals Television 133

ImPRessions - Crenshaw Communications

NOVEMBER 19, 2021

A designated internal resource like a PR Manager or Communications Director will need to manage the agency, handle responses, course-correct, and communicate up the ranks on progress and outcomes. Of course, the PR agency team can and should help its client develop, shape and communicate their story. You have no story.

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Agency Internal International Resources 333

Melissa Agnes

AUGUST 10, 2014

Welcome to episode #010 of The Crisis Intelligence Podcast, with Melissa Agnes and Tegan Ford. We recently heard from Professor Karen Freberg about the challenges of teaching crisis communication and designing a course that is both theoretical and practical. Advice for students currently studying crisis communications.

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Crisis Communications Crisis Crisis Management Internal 222

Melissa Agnes

OCTOBER 8, 2014

When a crisis event is “over” it is very natural to focus on operational recovery and business continuity. But the reality is that the aftershocks from a crisis can be more devastating and costly to the organization than the original crisis itself. Some of the greatest risk lingers post-crisis.

Crisis 100

Crisis Crisis Management Journalism Reputation 100

NewsWhip

OCTOBER 21, 2020

It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. Crisis Dashboard. The Crisis Dashboard changes this. For global companies, reputation is the new gold.

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Crisis Reddit Reputation Tools 158

ImPRessions - Crenshaw Communications

SEPTEMBER 23, 2020

It’s not the biggest story in the country today, but it’s instructive for PR and crisis management experts. Two weeks later she wrote a letter to staff which was promptly leaked to the press, of course. This week Ellen DeGeneres issued her first on-air apology after reports of her show’s “toxic workplace.”

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Crisis Management Employee Crisis Analysis 308

ImPRessions - Crenshaw Communications

FEBRUARY 4, 2020

It’s a classic case of what not to do in a crisis situation. Even the most brilliant crisis response wouldn’t have solved the problem, yet it could have ameliorated some of the resulting coverage and reputation damage. Here’s where Iowa officials ran afoul of the crisis PR playbook. But it’s definitely a mess. What went wrong?

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Crisis Data Crisis Management Radio 156

Prohibition

DECEMBER 13, 2021

Any company, big or small, can experience a crisis. According to research, about 75 percent of companies will experience a crisis at some point due to the increasing complexity of modern business and the growth of social media in our fast-paced world. This is where crisis management comes in. What is Crisis Management?

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Crisis Management Crisis Financial Reputation 62

Melissa Agnes

JANUARY 5, 2015

In fact, as we saw with the Sony crisis in December, these risks and threats are only bound to grow – as are today’s crisis management challenges. So why not lead into 2015 on a crisis-intelligent note? 3 absolute must-do’s to help make your 2015 crisis-free. But let’s not be fooled.

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Crisis Crisis Management Exercises Customer Service 133

ImPRessions - Crenshaw Communications

AUGUST 4, 2022

Yet brands who routinely ensure several management levels and pairs of eyes view press statements will give a 24-year-old autonomy on a huge platform like Twitter or TikTok. Of course, speed and relevance are all-important in social media, but staff experience counts, too.

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Construction Social Media Crisis Reputation 385

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2020

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. Then there are those responsible for risk-management processes that failed. Lately it seems particularly relevant. A red flag about institutions.

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Corporate Reputation Employee Policies 272

PRSay

JUNE 23, 2021

Preparing for these increasingly sophisticated threats and containing the damage when attacks occur requires a level of experience and expertise beyond that of a company’s day-to-day crisis team. Build a dedicated cyber-crisis team. Here are six things to think about: 1. Make key decisions ahead of time. Watch your language.

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Crisis Insurance Insurance Exercises 146

Agility PR Solutions

MAY 27, 2020

Across the United States and around the globe, COVID-19 has revealed many businesses’ weaknesses, and not just in terms of economic stability or supply chain management. No, businesses are all living through a crash course in crisis management and communications, and they’re not all performing well.

Crisis Management 147

Crisis Management Crisis Course Communications 147

Melissa Agnes

SEPTEMBER 4, 2020

Investing in your professional online reputation is an important Crisis Ready strategy—and ReputationDefender has launched a service to help make this process easy for you. When it comes to online reputation management, ReputationDefender is the oldest and one of the most reputable players in this space. Who is ReputationDefender?

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Branding Brand Reputation Crisis 234

ImPRessions - Crenshaw Communications

FEBRUARY 1, 2021

PR, on the other hand, with its ties to reputation and crisis management, is thought to play a more defensive role, designed to protect the corporate brand. This isn’t really the case, of course, or at least it’s not nearly that simple. A sudden market shift or crisis.

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Marketing Product Launch Corporate Viral 310

Reputation Us

SEPTEMBER 8, 2021

On October 6, 2021, Casey Boggs of RepuationUs will present at the Northwest Credit Union Association’s MAXX Annual Convention on the topic, “The Credit Union Crisis Crash Course: Guardrails to Protect Your Credit Union’s Reputation Before, During, and After a Crisis.”

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Course Crisis Reputation How To 78

Reputation Us

SEPTEMBER 8, 2021

On October 6, 2021, Casey Boggs of RepuationUs will present at the Northwest Credit Union Association’s MAXX Annual Convention on the topic, “The Credit Union Crisis Crash Course: Guardrails to Protect Your Credit Union’s Reputation Before, During, and After a Crisis.”

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Course Crisis Reputation How To 78

ImPRessions - Crenshaw Communications

MARCH 19, 2019

Some individuals and agencies concentrate strictly on reputation management, litigation PR, or crisis management. Most consultants or agencies operate individual profit centers that may be organized by sector, from food to fashion to financial services. There are also deep specialist expertise by PR function.

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Nonprofit Crisis Management Fashion Advertising 271

Cision

MARCH 1, 2016

Crisis communication is an important aspect of most PR roles. In the Journal of Marketing Management, a group of British researchers write that crisis communication has “implications for brand equity and consumers’ purchase intentions.” So we may be in “crisis” far more often than we are in crisis.

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Crisis Crisis Communications Journalism YouTube 120

Melissa Agnes

APRIL 30, 2015

Both of these steps are critical for your issue and crisis prevention. Let me give you an example… When British Airways thought up the below campaign it was probably a great idea (of course I’m giving them the benefit of the doubt that this campaign was probably developed months before it was actually launched).

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How To Marketing Crisis Crisis Management 183

Cision

JULY 5, 2016

I’m coming on board at a pivotal time in the firm’s evolution and look forward to playing a role in setting its course for the future. What are some of the key components of a successful crisis management strategy? So the first step is planning for the inevitable: crisis can and will strike. Rapid Fire Round.

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Nonprofit Crisis Viral Groups 227

Melissa Agnes

MAY 14, 2015

In November of 2014 I was honored with the invitation to speak at a TEDx event, which was to be hosted by the City of LA’s Emergency Management Department in March 2015. There was, of course, no way that I could or would refuse this invitation! What was next, was to manage my nerves! Of course I do, I’m human!

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How To Crisis Management Crisis Exercises 185

ImPRessions - Crenshaw Communications

APRIL 25, 2017

Unlike the initial response from United to its crisis, the communications team at American shows awareness that public sympathy would naturally be with the passenger, and that a quick, clear, and apologetic response to the situation was essential to controlling the social and traditional media coverage. This is how it’s done.

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Airlines Crisis Viral Reputation 136

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms. Have a digital media policy.

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Privacy Crisis Policies How To 120