ImPRessions - Crenshaw Communications

APRIL 18, 2023

Reputation management tends to touch a number of business functions, including legal, customer experience, sales, marketing, and — of course, communications. Ways To Safeguard Brand Reputation Most companies will never experience a large-scale brand reputation crisis — that’s the good news.

Reputation 333

Reputation Crisis Customer Service B2B 333

Onclusive

AUGUST 22, 2017

Corporate communicators regularly work with stakeholders across the organization to develop and distribute pertinent info to employees and key affiliates. Internal communicators must be savvy enough to turn dry content like company policies into info employees actually want to read. Crisis Communications. Speaking Engagements.

Media Training 397

Media Training Crisis Communications Conference Corporate 397

Melissa Agnes

MARCH 18, 2014

By Judith Delaney, Attorney and member of Agnes + Day’s Crisis Intelligence Team. Better understanding the crisis of flight MH370. All of this was aptly discussed in the article “ A look at Malaysia Airlines’ Crisis Communications During the Crisis of Flight MH370 ” posted by Melissa Agnes on this website.

Airlines 256

Airlines Crisis Privacy Case Study 256

Melissa Agnes

MAY 22, 2014

Clearly indicate when to jump in and respond and when to escalate the situation to the crisis management team. Determine the necessary actions that need to be taken (whether it needs a response, to simply be monitored or to be escalated to the crisis team). Of course this response flow chart is only one piece of the puzzle.

Crisis Management 273

Crisis Management Infographics Crisis Guidelines 273

Melissa Agnes

MAY 23, 2016

Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. It defines everything from the structure, roles and responsibilities of your crisis team, straight through to your internal escalation process. How to structure your crisis management governance model.

Crisis Management 176

Crisis Management Government Crisis How To 176

PRSay

JUNE 23, 2021

Preparing for these increasingly sophisticated threats and containing the damage when attacks occur requires a level of experience and expertise beyond that of a company’s day-to-day crisis team. Build a dedicated cyber-crisis team. Enlist employees. Here are six things to think about: 1. Make key decisions ahead of time.

Crisis 146

Crisis Insurance Insurance Exercises 146

ImPRessions - Crenshaw Communications

AUGUST 4, 2022

The companies that pledged support for female employees after the Dobbs decision, for example, are expressing an authentic position in response to court ruling that will affect millions. Of course, speed and relevance are all-important in social media, but staff experience counts, too. Be thoughtful about sensitive issues.

Construction 385

Construction Social Media Crisis Reputation 385

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2020

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. ” In many companies, especially high-growth technology businesses, there have been different standards of behavior for certain employees.

Corporate 272

Corporate Reputation Employee Policies 272

PRSay

JULY 27, 2020

As employees look for answers during the COVID-19 crisis, they need simple, straightforward language. Employees have never liked corporate-speak, of course. These contrived communications are the exact opposite of the natural conversations employees engage in everywhere else,” the authors noted. Sharpen the focus.

Employee 197

Employee Leadership System Corporate 197

ImPRessions - Crenshaw Communications

SEPTEMBER 23, 2020

It’s not the biggest story in the country today, but it’s instructive for PR and crisis management experts. Two weeks later she wrote a letter to staff which was promptly leaked to the press, of course. This week Ellen DeGeneres issued her first on-air apology after reports of her show’s “toxic workplace.”

Crisis Management 308

Crisis Management Employee Crisis Analysis 308

ImPRessions - Crenshaw Communications

FEBRUARY 1, 2021

PR, on the other hand, with its ties to reputation and crisis management, is thought to play a more defensive role, designed to protect the corporate brand. This isn’t really the case, of course, or at least it’s not nearly that simple. A sudden market shift or crisis.

Marketing 310

Marketing Product Launch Corporate Viral 310

Onclusive

JUNE 1, 2023

Forward-thinking brands are already embracing the strategic advantages that social listening tools can offer when it comes to managing brand reputation, crisis detection, and optimising comms strategy. You can course correct your comms strategy when overall sentiment dips and immediate action is required.

Strategy 370

Strategy Communications Reputation Measurement 370

Melissa Agnes

NOVEMBER 20, 2018

Discover how utility company, Alectra, successfully manages issues and crises as a regular course of business—and how their learnings and successes can be implemented into your crisis ready program. Utility companies are no stranger to the multitude of challenges that present themselves in times of crisis. About this episode.

Crisis Management 133

Crisis Management Crisis Government Crisis Communications 133

ImPRessions - Crenshaw Communications

APRIL 25, 2017

It knows that it doesn’t matter if the passenger was technically in the wrong; what matters is that a mother of small children is sobbing because of the actions of an airline employee, who is recorded shouting at another passenger. And of course American had the advantage of learning from the United fiasco.

Airlines 136

Airlines Crisis Viral Reputation 136

Stephen Waddington

JUNE 30, 2020

Technology, agility and human flexibility have enabled private sector organisations to continue to operate through the crisis. Lockdown inequality Employees have managed home working alongside the competing priorities of home schooling, children, parents and partners. We’ve been forced to stay at home and work during a crisis.

Crisis 125

Crisis Employee Creativity Education 125

Melissa Agnes

JULY 9, 2014

Once trained, your frontline should be provided with a useful issues management response flow chart that helps them assess any given situation and take the right course of action. Agnes + Day provides a variety of workshops, trainings – and even crisis simulations! Crisis and Issues Management Food for Thought'

Customer Service 192

Customer Service Training Crisis Education 192

Onclusive

AUGUST 9, 2021

Corporate communicators regularly work with stakeholders across the organization to develop and distribute pertinent info to employees and key affiliates. Taking dry content like company policies and turning it into information that employees actually want to read requires a savvy communicator. Crisis Communications.

Training 370

Training Media Training Crisis Communications Reputation 370

ImPRessions - Crenshaw Communications

OCTOBER 27, 2016

For most of us, it would be awkward at the very least, but for a public figure or corporation, disclosure of private communications amounts to a full-blown public relations crisis. The unauthorized disclosure of private information is particularly tricky in crisis management terms. Have a digital media policy.

Privacy 120

Privacy Crisis Policies How To 120

5W PR

APRIL 10, 2025

PR teams can support internal education through: Training Programs Regular training sessions help employees understand export control basics and their role in maintaining compliance. PR teams should develop crisis communication plans specifically for potential compliance incidents.

Technology 78

Technology Communications Training Education 78

Melissa Agnes

FEBRUARY 2, 2016

As we handed the Air Canada employee our boarding passes, the dream moment happened… she tore them up, gave us a dazzling smile and kindly said “great news, you’ve been upgraded to first class! It was certainly not a crisis, but it was an issue – especially to me, considering my computer was now soaked with champagne.

Corporate 167

Corporate Airlines Employee Training 167

PRSay

NOVEMBER 10, 2022

Today in America, we face a crisis of incivility in society and in our public discourse. Employees who experience or witness incivilities are more likely to be uncivil toward others, the study found. In the workplace, CEOs say, a culture of incivility threatens employee morale and productivity, corporate reputation and revenue.

Employee 156

Employee Crisis Reputation Creativity 156

Presspage

DECEMBER 20, 2024

Then, if you find a challenge worth addressing, you can evaluate the risks and opportunities and decide on the best course of action. Issue management vs crisis management: whats the difference? For issues, you have time to think through your reaction, whereas crisis communication requires on-the-spot decision-making.

Reputation 78

Reputation Crisis Trends Customer Service 78

ImPRessions - Crenshaw Communications

DECEMBER 28, 2018

The revelations that Moonves actively obstructed the investigation into claims that he sexually harassed and even assaulted employees came nearly a year after CBS fired Charlie Rose for sexual harassment. In fact, CBS barely had a chance to recoup after its most recent #metoo scandal. Mnuchin makes the wrong call.

Banking 257

Banking Facebook Reputation Crisis 257

ImPRessions - Crenshaw Communications

MARCH 19, 2019

Some individuals and agencies concentrate strictly on reputation management, litigation PR, or crisis management. Business people who aren’t using PR tools and tactics to better understand customer, influencers, employees, or partners are probably not maximizing their investment. It can and should work in both directions.

Nonprofit 271

Nonprofit Crisis Management Fashion Advertising 271

ImPRessions - Crenshaw Communications

MARCH 13, 2018

Any crisis communications team must be ready to respond at any hour to an escalating event, and that speed is vital. You must assess a situation quickly and determine a course of action quickly, often ahead of all the facts being known. Over 80% of companies now have an employee social media policy.

Trends 199

Trends Corporate Employee Analysis 199

ImPRessions - Crenshaw Communications

FEBRUARY 18, 2020

Tom Mueller, who interviewed over 200 corporate whistleblowers for his book Crisis of Conscience: Whistleblowing in an Age of Fraud , proclaims this “the age of the whistleblower.”. Just two months ago, luggage company Away grappled with reputation stumbles after employees shared internal messages that unpacked a punitive workplace culture.

Corporate 156

Corporate Reputation Employee Policies 156

Melissa Agnes

APRIL 30, 2015

Both of these steps are critical for your issue and crisis prevention. Let me give you an example… When British Airways thought up the below campaign it was probably a great idea (of course I’m giving them the benefit of the doubt that this campaign was probably developed months before it was actually launched).

How To 183

How To Marketing Crisis Crisis Management 183

ImPRessions - Crenshaw Communications

JULY 15, 2020

Office employees have been thrust into remote work, and many are using personal devices for business communications. Security attacks and scams increase during times of crisis, and the coronavirus shutdown has encouraged phishing and identity theft scams by bad actors. COVID shutdown raises reputation risks. Don’t get cancelled.

Reputation 221

Reputation How To SEO Guidelines 221

5W PR

SEPTEMBER 17, 2024

In the high-stakes world of public relations, few challenges are as daunting as a crisis. An unwavering commitment to accuracy lies at the core of any successful crisis response. In the realm of PR crisis management , accuracy isn’t just a a desirable quality anymore.

Crisis 78

Crisis Crisis Management Crisis Communications Training 78

5W PR

JUNE 6, 2017

Before talking about building trust after a crisis, let’s at least mention the need to build trust with your clients and customers on an ongoing basis. Nature of the Crisis. The reason for the crisis will make a difference on how your proceed as well as what to do early on and later. Or if not, more likely to forgive faster.

Crisis 76

Crisis Publicity Policies Airlines 76

Ethical Voices

OCTOBER 28, 2024

Another important challenge is that PR professionals face numerous ethical dilemmas, especially in crisis situations. Let’s start, actually, with what you were talking about, the crisis situations and the war. How are you helping your 100 employees? For this, we have crisis situation statements and strategy.

Ethics 53

Ethics How To Crisis International 53

ImPRessions - Crenshaw Communications

DECEMBER 19, 2023

The failure here was really one of governance, of course. By Monday, most of OpenAI’s rank-and-file employees were threatening to follow them. Target found itself in a somewhat similar situation when anti-LGBTQ customers criticized its Pride Month displays, in some cases trashing store merchandise and harassing employees.

Banking 212

Banking Nonprofit Twitter Advertising 212

NewsWhip

NOVEMBER 20, 2024

Your employees care the most about workforce issues because they live it everyday. At the same time, half of Congress might disagree with your policy, investors care from an ESG rating perspective, and the media isn’t paying attention until it becomes a crisis. So what do you do?

Data 78

Data Storytelling Policies Employee 78

Melissa Agnes

APRIL 4, 2016

Being able to filter, manage and be heard through the incessant noise, is one of the challenges that law enforcement needs to be prepared to face and overcome in today’s crisis management. And while this reality presents a major challenge, not being able to do this means continuing to lose control of the narrative of the crisis.

Crisis 100

Crisis Crisis Management Video Conference 100

Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Lets start with what crisis communication is. What is crisis communication? However, crisis comms isnt just about the actual communication part.

Crisis Communications 78

Crisis Communications Crisis Communications Employee 78

ImPRessions - Crenshaw Communications

JUNE 15, 2023

But earned media or publicity refers to the actual print, digital, or broadcast coverage generated in the course of a PR program. A scientific brand can go behind the scenes to reveal its R&D expertise, or profile individual employees who help make a difference. Yet it will surely be an asset in a crisis.

Reputation 156

Reputation Brand Branding Media 156

PRSay

FEBRUARY 18, 2022

My problem, of course, is that solid business metrics for the PR function are notoriously slippery. For example, there are environmental issues, cybersecurity breaches, product recalls, employee misconduct and conflicts with various interest groups that can arise.

Banking 174

Banking Leadership Government Financial 174