Melissa Agnes

OCTOBER 20, 2014

I’m always on the look out for new ways to leverage social media and mobile technology for crisis management. Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. How to determine what social channels to use for crisis communication. Case Studies Crisis Communication'

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Crisis Communications Crisis Communications Strategy 224

Ronn Torossian

SEPTEMBER 19, 2024

In a crisis, communication can define a brand’s trajectory, which is why PR crisis management is important. Effective communication strategies are crucial for navigating challenging times and safeguarding a brand’s reputation.

Crisis Communications 195

Crisis Communications Crisis Strategy Communications 195

Melissa Agnes

AUGUST 25, 2014

Listen: TCIP #012 – The Leader’s Role in Crisis Management with Jane Jordan-Meier. This, ladies and gentlemen, is the power of harnessing social media for crisis communication. The post Emory’s Excellent Crisis Communication on Facebook appeared first on Agnes + Day. The result of this approach.

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Crisis Communications Facebook Crisis Communications 243

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

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Crisis Communications Crisis Communications Crisis Management 193

Melissa Agnes

MARCH 13, 2014

So how is Malaysia Airlines handling this crisis? A Look at Malaysia Airlines’s Crisis Communications. Malaysia airlines has demonstrated compassion, honesty and competence while handling this crisis. How have they managed to do this in such a hectic, frustrating and demanding time?

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Crisis Communications Crisis Airlines Communications 279

Melissa Agnes

SEPTEMBER 21, 2014

Faced with this utmost and devastating challenge, how did the airline fare in their crisis management and what lessons can you take away to strengthen your own organization’s crisis plan? These are the questions Jonathan Hemus and I discuss and answer in this episode of The Crisis Intelligence Podcast.

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Airlines Crisis Management Crisis Crisis Communications 210

Melissa Agnes

JULY 28, 2014

The expectations of your audiences: Your audiences’ expectations of your organization in a crisis are ever-evolving. If you’re ever going to meet these expectations and be seen as a crisis communication pro, the first step is to fully identify and understand them. appeared first on Agnes + Day.

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Crisis Management Crisis Crisis Communications Viral 235

Agility PR Solutions

AUGUST 22, 2024

This article focuses on the necessity of effective crisis management and communication plans that can […] The post Crisis communication strategies for luxury brands appeared first on Agility PR Solutions.

Crisis Communications 178

Crisis Communications Crisis Strategy Communications 178

Melissa Agnes

AUGUST 12, 2014

As my mind continually wraps around risk and crisis communications (I can’t help it, it just works that way), this study leaves me with a question of concern: If trust in executives is at an all-time low, how can this work against your organization in a crisis? And it’s not just good for crisis communications either.

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Remote PR Jobs

OCTOBER 21, 2024

Crisis Management: Being able to navigate through a crisis successfully, requires a high level of PR and communication skills. Highlight any experience you have with crisis communication, problem-solving, reputation management, or handling sensitive issues.

Writing 243

Writing Publicity How To Examples 243

Ronn Torossian

OCTOBER 19, 2023

When a crisis occurs, the reputation and viability of travel and tourism companies can be severely impacted. Effective tourism crisis management and crisis communication strategies are essential to manage these […] The post Effective Crisis Communications Strategies for Travel and Tourism Companies appeared first on.

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Tourism Crisis Communications Travel Crisis 195

Melissa Agnes

SEPTEMBER 5, 2019

One of the challenges of communicating effectively in times of viral issue and crisis management is ensuring that your brand’s communications are consistent across every stakeholder group, region and department. Crisis communication is complex, dynamic and critically important to get right.

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Crisis Communications Crisis Communications Crisis Management 203

Onclusive

MAY 13, 2021

A crisis situation can disrupt operations, damage reputations, destroy shareholder value, and trigger other threats. However, if you have the proper crisis management plan in place, it is easier to effectively manage a crisis and protect your brand reputation, ultimately safeguarding your entire organization.

Crisis Communications 195

Crisis Communications Crisis Communications Crisis Management 195

Melissa Agnes

MARCH 7, 2016

But while external communications are typically top of mind in a crisis (at least for the organizations with a mindset on communication), there is an equally important stakeholder group that is often overlooked when it comes to crisis management: the internal stakeholders. Let’s take a look.

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Crisis Management Crisis Crisis Communications Employee 174

Melissa Agnes

FEBRUARY 10, 2015

If so, I’m getting ready to publish my next ebook, which is a collaboration with Judith Delaney , and discusses everything you need to know about mobile technology: How to keep your organization safe from hacks and how to leverage mobile as a powerful crisis communications tool. 4 steps for responding to a data breach or hack.

Crisis Communications 180

Crisis Communications Crisis Data Communications 180

Remote PR Jobs

OCTOBER 29, 2024

Crisis Management Skills Crises can be intense, but that’s when communication and problem-solving skills shine. Highlight any experience you have with crisis communication , problem-solving, reputation management, or handling sensitive issues.

Publicity 221

Publicity How To Examples Crisis Management 221

5W PR

NOVEMBER 2, 2020

Creating an effective crisis management plan can be a hard task for any communication team. Facing these challenges, many communication teams prefer to bury their heads in the sand and wait for a crisis to happen before making an appropriate plan.

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Crisis Management Crisis Communications Crisis Communications 88

Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

Crisis Communications 169

Crisis Communications Crisis Communications Crisis Management 169

Melissa Agnes

AUGUST 27, 2014

Following day two of the workshop, delegates will be able to: Understand social media’s roles in crisis communication and emergency management. “Social media is a powerful crisis communication and emergency management tool for the healthcare sector. Develop and implement policies and procedures.

Crisis Management 202

Crisis Management Government Social Media Crisis 202

Melissa Agnes

SEPTEMBER 25, 2018

I am interested in merging my skills in breaking news coverage into a career in crisis communications. I’d love to speak with you to hear your thoughts around how I can merge my journalism career into a future in crisis communication work.” Food for thought on whether you need another degree.

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Crisis Communications Crisis Crisis Management Communications 135

Melissa Agnes

JULY 3, 2018

Thanks to high-profile crises, viral issues, and fun television series like Scandal , crisis management is being seen more and more as a “sexy” and thrilling profession or service offering. Crisis management advisors and consultants are not supposed to be the risk. What makes me say this? Now, don’t get me wrong.

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Crisis Management Crisis Viral Media Training 166

PRSay

DECEMBER 22, 2023

Whether a disaster impacts your company or an organizational issue disrupts your workplace’s ability to function as it should, well-mapped-out communication strategies should be structured to embrace the nuances of internal and external audiences.

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Crisis Management Crisis Crisis Communications Ethics 156

5W PR

NOVEMBER 22, 2024

Favorable media exposure can help build and maintain a positive brand image, while negative coverage can be mitigated through effective crisis communication strategies. Key strategies for crisis communication include providing a rapid response.

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Corporate Communications Crisis Communications Crisis 130

Melissa Agnes

MARCH 1, 2016

Your corporate culture directly impacts your organization’s crisis management. Successful crisis management has a lot to do with an organization’s corporate culture and the mindset it instils in its team members. The same goes for issues management.

Crisis Management 154

Crisis Management Corporate Crisis Training 154

5W PR

NOVEMBER 27, 2024

Digital PR plays a vital role in crisis management by equipping organizations with tools to communicate effectively, reach a wider audience, and build trust. The Importance of Rapid Response and Transparent Communication Swift action and honest communication are paramount in the face of a crisis.

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5W PR

OCTOBER 15, 2024

In crisis management , PR assumes a pivotal role. Developing a well-thought-out crisis communication plan, maintaining transparency and honesty, effectively utilizing social media, managing media relations, and engaging with stakeholders are all essential for navigating crises and minimizing reputational damage.

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Crisis Crisis Communications Crisis Management Reputation 78

Melissa Agnes

JANUARY 29, 2015

I speak and often write about the use of mobile technology for crisis communication and crisis management. We know that, in most cases, your organization’s website should be the official home base for your crisis communications. White paper: Dark Websites as a Crisis Communications Strategy.

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Crisis Communications Mobile Google Crisis 154

Prowly

MAY 14, 2020

Learn everything you need to prepare for a crisis. The post How to Create a Crisis Communication Plan (Updated for COVID-19) appeared first on Prowly Magazine.

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Crisis Communications Crisis Communications How To 184

PRSay

MARCH 19, 2020

As the situation continues to unfold, here are six crisis communications lessons from past pandemics to keep in mind: 1. Given the uncertainty about the coronavirus and what still lies ahead, ongoing crisis planning should concentrate on worst-case scenarios. Plan for the worst.

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Crisis Management Crisis Crisis Communications Employee 214

Melissa Agnes

JUNE 6, 2015

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. Learn more about Agnes + Day , Melissa’s crisis management firm.

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Case Study Crisis Management Crisis Study 140

PRSay

JANUARY 26, 2021

The concept of crisis communications can elicit images of Olivia Pope on the ABC series “ Scandal ” rattling off a monologue to a slew of reporters. While not quite as cinematic in reality, crisis communications is at the heart of any professional communication enterprise.

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Crisis Communications Crisis Communications Leadership 164

5W PR

JANUARY 22, 2025

Social media amplifies both positive and negative messages, making swift, strategic crisis management more critical than ever. Building Your Crisis Response Foundation A strong crisis management strategy starts long before any issues arise. Update your crisis management playbook based on these insights.

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Crisis Management Crisis Crisis Communications Training 78

Melissa Agnes

MAY 4, 2017

A viewer recently asked me what my stance is on the communications department being granted crisis communication autonomy. In this week’s crisis-ready video , I answer this question and address the bigger issue. Take a look: Do you have a crisis management question that I can help answer?

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Crisis Communications Crisis Communications Crisis Management 113

Prohibition

JANUARY 17, 2022

Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?

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Crisis Management Social Media Crisis Media 118

Melissa Agnes

NOVEMBER 5, 2014

Melissa Agnes is referred to as “the official crisis manager of the Tommy Schnurmacher show”, which is Montreal’s leading morning radio talk show on CJAD. Last week, Melissa had the pleasure of chatting on air with Tommy about the Ebola crisis, the Jian Ghomeshi Scandal and the Ottawa shooting that took place last month.

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Crisis Crisis Management Crisis Communications Interviews 214

Wadds Inc.

JULY 8, 2024

A recent conversation between crisis communications experts Dr. W. Timothy Coombs is best known as a practitioner-turned-academic for developing Situational Crisis Communication Theory (SCCT). SCCT categorises crisis events into three areas: victim, accidental and preventable.

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Crisis Communications Crisis Communications Crisis Management 116

5W PR

MARCH 5, 2025

Recent incidents at major AdTech firms show that no organization is immune – but those with solid crisis communication plans weather storms more effectively than those caught unprepared. This guide examines proven approaches for managing AdTech crises, drawing from real cases and expert insights.

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Privacy Crisis Communications Crisis Crisis Management 78