Ronn Torossian

OCTOBER 19, 2023

When a crisis occurs, the reputation and viability of travel and tourism companies can be severely impacted. Effective tourism crisis management and crisis communication strategies are essential to manage these […] The post Effective Crisis Communications Strategies for Travel and Tourism Companies appeared first on.

Tourism 195

Tourism Crisis Communications Travel Crisis 195

Melissa Agnes

AUGUST 12, 2014

In today’s “trust economy”, your company’s reputation is your most valuable asset. Note: This will probably correlate with your pre-determined crisis communications platforms.). Identify the risks and develop policies for preventing and managing these risks. And it’s not just good for crisis communications either.

Crisis Communications 251

Crisis Communications Crisis Communications Energy 251

Melissa Agnes

SEPTEMBER 5, 2019

One of the challenges of communicating effectively in times of viral issue and crisis management is ensuring that your brand’s communications are consistent across every stakeholder group, region and department. Crisis communication is complex, dynamic and critically important to get right.

Crisis Communications 203

Crisis Communications Crisis Communications Crisis Management 203

Melissa Agnes

FEBRUARY 10, 2015

If your website was hacked, what could that do to your reputation and how could it immobilize you? How to plan for and respond to a data breach crisis. HOWEVER, do not underestimate the power and importance of communicating, following through and showing remorse and compassion while managing this type of crisis.

Crisis Communications 180

Crisis Communications Crisis Data Communications 180

Melissa Agnes

AUGUST 27, 2014

How can social media be used to communicate important messages in emergency situations with key audiences? How social media impacts your reputation. How to leverage social media to communicate in a crisis. “Social media is a powerful crisis communication and emergency management tool for the healthcare sector.

Crisis Management 202

Crisis Management Government Social Media Crisis 202

Melissa Agnes

JULY 3, 2018

Thanks to high-profile crises, viral issues, and fun television series like Scandal , crisis management is being seen more and more as a “sexy” and thrilling profession or service offering. Crisis management advisors and consultants are not supposed to be the risk. What makes me say this? Now, don’t get me wrong.

Crisis Management 166

Crisis Management Crisis Viral Media Training 166

PRSay

MARCH 19, 2020

As the situation continues to unfold, here are six crisis communications lessons from past pandemics to keep in mind: 1. Given the uncertainty about the coronavirus and what still lies ahead, ongoing crisis planning should concentrate on worst-case scenarios. Jon Goldberg is the founder of Reputation Architects Inc. ,

Crisis Management 214

Crisis Management Crisis Crisis Communications Employee 214

5W PR

NOVEMBER 2, 2020

Creating an effective crisis management plan can be a hard task for any communication team. Not only because of risks associated with crises—including everything from the damage of reputation to loss of key customers—but because creating a detailed plan for an unknown event is a challenge.

Crisis Management 88

Crisis Management Crisis Communications Crisis Communications 88

Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

Crisis Communications 169

Crisis Communications Crisis Communications Crisis Management 169

Onclusive

APRIL 29, 2021

It is also critical to be able to measure how your response is resonating with your intended audiences and how your brand reputation is faring during a crisis. Part of your crisis management plan should be getting the facts straight before drafting a full response or communication back to your stakeholders.

Crisis 367

Crisis How To Crisis Communications Reputation 367

Melissa Agnes

MARCH 12, 2014

It’s no longer sufficient to simply rely on the professionals to defend your reputation. Any organization with public-facing staff, field workers – any enterprise really – must now have a very basic media relations/crisis communications program for all of its personnel. And it can really boost your reputation.

Report 243

Report Crisis Communications Crisis Management Crisis 243

Prohibition

JANUARY 17, 2022

Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?

Crisis Management 118

Crisis Management Social Media Crisis Media 118

Melissa Agnes

AUGUST 13, 2014

It worries me when crisis communication professionals are still advising their clients to avoid social media in a crisis. Just because people may vent and lash out against your organization is not a reason to hide and refuse to communicate on the channels that demand communication these days.

Social Media 252

Social Media Crisis Crisis Management Crisis Communications 252

Wadds Inc.

JULY 8, 2024

A recent conversation between crisis communications experts Dr. W. Timothy Coombs is best known as a practitioner-turned-academic for developing Situational Crisis Communication Theory (SCCT). SCCT categorises crisis events into three areas: victim, accidental and preventable.

Crisis Communications 115

Crisis Communications Crisis Communications Crisis Management 115

5W PR

MAY 27, 2024

In an age where brands are always in the public eye, a single misstep can rapidly escalate into a crisis, harming trust and tarnishing reputation. However, armed with the right crisis PR strategy, brands can not only weather these storms, but also come out stronger.

Crisis Management 88

Crisis Management Crisis Brand Branding 88

Cision

JUNE 26, 2015

Without a crisis communication plan in place to stop threats from escalating to crises, brands often fail to save their reputations from becoming tarnished. Want to learn how to crush a crisis before it begins? Peter advises implementing these eight steps into your crisis communication plan: 1. Identify Influencers.

Crisis Communications 120

Crisis Communications Crisis Communications Guidelines 120

PRSay

OCTOBER 4, 2016

The one big element which is incorporated in PR, regardless of the specific industry is crisis management and communications. As previously mentioned, hiding from the media can do irreparable damage to your reputation. Lying is another and can do severe damage to your reputation.

Crisis Communications 140

Crisis Communications Crisis Communications Sports 140

Melissa Agnes

MAY 26, 2014

We are frequently reminded that the art of crisis communications and crisis management is a tough one to master. Some people do it right in a crisis. When they do, it pays dividends and their reputation is enhanced. So, let’s look at what to avoid when confronted with a crisis.

Crisis 264

Crisis Crisis Communications Film Training 264

Remote PR Jobs

OCTOBER 21, 2024

Crisis Management: Being able to navigate through a crisis successfully, requires a high level of PR and communication skills. Highlight any experience you have with crisis communication, problem-solving, reputation management, or handling sensitive issues.

Writing 264

Writing Publicity How To Examples 264

PRSay

APRIL 6, 2018

From a crisis management point of view, 2017 had it all! Why new rules are needed for crisis management. As creators of the award-winning digital crisis management platform, “In Case of Crisis,” we talk regularly to crisis management practitioners. Wells Fargo. Viral videos.

Crisis Management 125

Crisis Management Crisis Airlines Viral 125

PRSay

DECEMBER 2, 2020

Gordon Johndroe , vice president of global media relations and public affairs for the Chicago-based aircraft manufacturer, spoke to members of PRSA’s Corporate Communications Section in the Nov. 5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

Melissa Agnes

JUNE 4, 2014

So what can hospitals do to protect their patients and their own reputation from this and similar crises? What types of incidents put your patients in harms way and threaten your reputation? What types of negative situations could occur that your organization is responsible for managing and communicating throughout?

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Social Media Healthcare Case Study Crisis Communications 223

Shift Communications

JULY 19, 2017

Anyone Could Need Crisis Management (…and at Anytime). is suffering a crisis. As our VP of Marketing Tech previously summarized : In a crisis management situation, something has gone wrong and your brand is on fire. s PR reps/trusted advisors/crisis comms ride-or-dies, deny the fire of its resources we shall.

Case Study 118

Case Study Crisis Management Crisis Study 118

Melissa Agnes

MARCH 1, 2015

In this episode of The Crisis Intelligence Podcast, Martin Waxman and I discuss 5 new digital trends that impact your organization’s reputation and that need to be incorporated into your communications strategies, including your crisis communications. Meanwhile, the digital noise gets louder and louder.

Reputation 124

Reputation Trends Crisis Management Mobile 124

Remote PR Jobs

OCTOBER 29, 2024

Crisis Management Skills Crises can be intense, but that’s when communication and problem-solving skills shine. Highlight any experience you have with crisis communication , problem-solving, reputation management, or handling sensitive issues.

Publicity 261

Publicity How To Examples Crisis Management 261

Reputation Us

DECEMBER 23, 2014

Communications Tools Media Relations PR Best Practices Public Relations Reputation Social Media 2015 branding communications Communications Plan crises crisis communications crisis management internal communications New Years Plan New Years Resolutions NYE Portland PR portland public relations PR pr plan public relations public relations plan reputation (..)

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Crisis Management Crisis Communications Reputation Crisis 129

Prowly

APRIL 9, 2024

Crisis management examples show that some brands handle these crises well, while others… Not so much. Today we’ll make sure you fall […] The post 16 PR Crisis Management Examples: What (Not) to Do appeared first on Prowly Blog.

Crisis Management 104

Crisis Management Examples Crisis Internal 104

Melissa Agnes

MARCH 10, 2014

I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. There is a ton of valuable advice in the following tweets – and it’s certainly reassuring to know that these students represent the future of PR and communications. A4:PR is important in crisis management.

Twitter 212

Twitter Crisis Communications Crisis System 212

Ronn Torossian

APRIL 18, 2016

Crisis management and communication is the most common PR function known to the public. Giving PR a bad reputation in the public eye, as the bad guys called in to hide or spin the truth and help brands to cover up mistakes and even illegal activities.

Crisis 150

Crisis Crisis Communications Crisis Management Reputation 150

Cision

MAY 11, 2016

On May 5, Cision’s Heidi Sullivan, spoke at the Conference Board of Canada’s Crisis Communications Forum in Toronto, Ontario about managing crises on social media. What protects a brand’s reputation over the long term is how it responds immediately after, and all indications are that the team is responding correctly.

Crisis Management 120

Crisis Management Crisis Crisis Communications System 120

Reputation Us

NOVEMBER 15, 2021

Risk and insurance professionals are putting increasingly less emphasis on physical assets, and more focus on intangible risks such as cyber threats, business interruption and reputational risks. Today, most corporations value brand and reputation ahead of property, plants and equipment.”. Recognizing The Big Risk. Bodily injury.

Insurance 97

Insurance Insurance Exercises Reputation 97

Melissa Agnes

MAY 13, 2014

Use the new rules of crisis communications to take a negative issue and quickly transform it into a positive PR opportunity for the organization. Identify trigger points that reveal that an issue needs to be escalated to the crisis management team. Determine when to let an issue evolve on its own, and when to jump in.

Case Study 198

Case Study Crisis Management Conference Crisis Communications 198

Sword and the Script

DECEMBER 23, 2014

It may be hard to quantify the value of a reputation but it sure is meaningful when one of the world’s most prominent financiers says it’s important. But we can’t afford to lose reputation – even a shred of reputation.” Lose a shred of reputation for the firm, and I will be ruthless.”. * * *.

Reputation 114

Reputation Newspapers Crisis Communications Leadership 114

Melissa Agnes

JUNE 12, 2014

For those of you interested in tuning in (or saving it to watch at a later date) this episode of The Crisis Show discusses: The role of the “social executive” as a crisis preparedness strategy. The challenges that students and professors face when it comes to social media and managing their online reputations.

Crisis 186

Crisis Crisis Management Crisis Communications Interviews 186

Prowly

DECEMBER 18, 2023

At a time when crises arise on all sides – from your company actions to TikTok challenges – formulating crisis management strategies in public relations is a must.

Crisis Management 104

Crisis Management Examples Crisis Strategy 104

Reputation Us

DECEMBER 10, 2014

Communications Tools Crisis bank bank communications Bank PR bank public relations Banking Communications Banking PR Breach communications credit union Credit Union Communications credit union pr Credit Union Public relations crises crisis crisis communications crisis management Crisis PR Crisis Public Relations cyber attack Data Breach Financial financial (..)

Data 119

Data Banking Crisis Management Financial 119

PRSay

NOVEMBER 9, 2021

When planning for 2022, leaders must develop or refresh both business continuity and crisis communication plans. Start by identifying key risks and high-potential crisis scenarios for your business. The plan should include a leader and cross-functional team responsible for initial response and communication strategy.

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Crisis Crisis Communications Crisis Management Training 197