Melissa Agnes

MARCH 12, 2014

Any organization with public-facing staff, field workers – any enterprise really – must now have a very basic media relations/crisis communications program for all of its personnel. The post When Everyone is a Reporter, Everyone in your Organization is a Spokesperson appeared first on Agnes + Day.

Report 243

Report Crisis Communications Crisis Management Crisis 243

PRSay

MARCH 9, 2017

To be an expert in crisis communications you have to move your organization at the speed of Twitter when “it” hits the fan. Secondly, review your crisis communications plan and make sure it states specific time goals for getting messages to the world. It’s time to face the music.

Crisis Communications 160

Crisis Communications Social Media Crisis Communications 160

Melissa Agnes

SEPTEMBER 25, 2018

This month’s question: “I have been a digital journalist, reporter and TV producer for the last 10 years. I am interested in merging my skills in breaking news coverage into a career in crisis communications. The post Crisis Ready Q&A: How Can You Merge Your Expertise Into A Career In Crisis Communication?

Crisis Communications 135

Crisis Communications Crisis Crisis Management Communications 135

Stuart Bruce

MAY 14, 2024

Every year there are a multitude of useful and interesting global reports published about reputation, risk, resilience and trust.

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Reputation Report Crisis Communications Corporate 148

Onclusive

AUGUST 22, 2017

The PR pro sends thoughtful, data-backed pitches, engages with reporters on social media, sends swag (when appropriate), maintains relevant media lists, and manages all follow-through with reporters and journalists. Crisis Communications. Reporting on established metrics isn’t enough today.

Media Training 397

Media Training Crisis Communications Conference Corporate 397

Cision

JUNE 8, 2015

The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication. What I want to do in this post is to examine how to best use social media for crisis communication.

Crisis Communications 120

Crisis Communications Social Media Crisis Communications 120

PRSay

OCTOBER 4, 2016

KNOW WHO YOU’RE DEALING WITH — This is especially true in the sports world, because a times of crisis oftentimes will bring out media with whom you are not used to encountering. This means you will be fielding calls from or greeting in-person news people who might approach their jobs differently than sports reporters.

Crisis Communications 140

Crisis Communications Crisis Communications Sports 140

Sword and the Script

NOVEMBER 4, 2014

It may seem counterintuitive, but the ingenuity of deftly navigating the most difficult of binds goes to show PR is often as much about problem solving as it is communication. Corporate crisis communications provides a demonstration because there are very clear constraints: Unknown unknowns – the effort to understand what is happening.

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Crisis Communications Creativity Crisis Communications 122

5W PR

OCTOBER 15, 2024

In crisis management , PR assumes a pivotal role. Developing a well-thought-out crisis communication plan, maintaining transparency and honesty, effectively utilizing social media, managing media relations, and engaging with stakeholders are all essential for navigating crises and minimizing reputational damage.

Crisis 78

Crisis Crisis Communications Crisis Management Reputation 78

Onclusive

AUGUST 9, 2021

PR professionals are expected to create thoughtful, data-backed pitches, engage with reporters on social media, send swag (when appropriate), maintain relevant media lists, and manage all follow-through with reporters and journalists. Crisis Communications. PR Reporting. Relationship building takes time.

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Training Media Training Crisis Communications Corporate 370

Prowly

JANUARY 29, 2025

Here's the thing: in today's world, where a single tweet can turn into tomorrow's headline, having the right crisis management software isn't just nice to have it's essential. Let's help you choose from the top crisis management tools available. What features are essential in handling crisis communication?

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Crisis Management Comparison Software Crisis 104

Stuart Bruce

OCTOBER 30, 2014

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. How often does the BBC report about itself… OK, maybe that last one doesn’t work!

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Crisis Communications Transportation Conference Social Media 148

PRSay

NOVEMBER 23, 2022

But for public safety communicators, changes to Twitter’s blue-check policies have sown confusion and eroded trust during emergencies. As NPR reported , when Michele Rogosky heard about the shootings at the University of Virginia on Nov. The company suspended “Twitter Blue” less than 48 hours after introducing it.

Crisis Communications 144

Crisis Communications Crisis Communications Government 144

Shift Communications

APRIL 11, 2018

Crisis communications is the opposite of traditional public relations and involves putting out a “ fire ” of some sort. In most cases when a company is faced with a crisis they often mess up the initial response. Most recently, Facebook just experienced the classic example of a crisis communications case study.

Crisis Communications 95

Crisis Communications Facebook Crisis Communications 95

5W PR

FEBRUARY 18, 2025

Ransomware attacks present one of the most challenging crisis communications scenarios for modern organizations. Building Your Initial Response Strategy The moment a ransomware attack is detected, organizations must activate their crisis communications plan.

Communications 78

Communications Crisis Communications Crisis System 78

Stephen Waddington

OCTOBER 13, 2020

The GCS COVID-19 Communications Industry Report tells the story of a profession demonstrating agility, innovation and resilience. I’m the lead researcher and author of the report. These stories have been recorded and published in a report published by the Government Communication Service (GCS) COVID-19 Advisory Panel.

Report 144

Report Communications Government Crisis 144

Shift Communications

JANUARY 22, 2018

In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. Many financial crises, such as incorrect reporting of financial results, stem from failures of intent. Christopher S.

Crisis Communications 98

Crisis Communications Crisis Reputation Communications 98

Melissa Agnes

APRIL 10, 2014

This organization never buckled in to the pressure of speculative reporting or information because the public insisted on being informed. They always told the truth even when the truth was that there was nothing to report because they were still investigating a particular aspect of the event and had no definitive FACTS.

Social Media 248

Social Media Crisis Crisis Communications Media 248

Melissa Agnes

APRIL 22, 2014

By Patrice Cloutier, Strategic communications professional and member of the Agnes + Day Crisis Intelligence Team. A key part of any crisis communications plan is identifying key segments of your audience and prioritizing your response efforts. Crisis Communications' photo by: Orange Steeler.

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Crisis How To Crisis Communications Banking 220

Stuart Bruce

NOVEMBER 17, 2022

The exaggerated reports of Twitter’s demise mean the geeky backwaters of Mastodon have suddenly been thrust into the limelight with mainstream media writing about it. … © Stuart Bruce - Mastodon returns – what does it mean for PR and communications?

Communications 190

Communications Crisis Communications Corporate Crisis 190

Shift Communications

MARCH 6, 2018

2018 is already proving to be a powerhouse year for crisis communications learnings. From Crock-Pot’s This is Us nightmare to KFC’s bold response to its chicken shortage, these examples are a good reminder to constantly reevaluate your crisis or issues management strategy and protocol. Update your communications plan.

Crisis Communications 90

Crisis Communications Crisis Measurement Communications 90

PRSay

APRIL 5, 2021

As companies reevaluate their role in the political sphere, a new report by The Conference Board highlights considerations and best practices regarding corporate political activity. Update the criteria and processes for PAC giving, including addressing the issues arising from the 2020 election and the Jan. 6 attack on the U.S.

Report 176

Report Company Government Conference 176

Melissa Agnes

AUGUST 8, 2014

Making The Case for Excluding Jargon From Crisis Communication. Teaching Crisis Communication: Embracing the Research to Practice Model. This week’s episode of The Crisis Intelligence Podcast. Crisis Management Tactic: Updates on Updates – by @bernsteincrisis.

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Crisis Management Crisis Communications Crisis Hotels 205

5W PR

MARCH 18, 2025

Recent data shows that 45% of healthcare organizations experienced a data breach in 2022, while medical device recalls increased by 31% compared to the previous year, highlighting the pressing need for robust crisis communication strategies. Correct any inaccurate reporting promptly but diplomatically.

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Crisis Healthcare Crisis Communications Crisis Management 60

5W PR

APRIL 10, 2025

According to a 2023 study by the Public Relations Society of America, 73% of PR professionals in regulated industries report improved outcomes when they have established partnerships with their legal departments. Some organizations create dedicated compliance communication committees that bring together PR, legal, and technical experts.

Technology 78

Technology Communications Training Education 78

5W PR

MARCH 5, 2025

Recent incidents at major AdTech firms show that no organization is immune – but those with solid crisis communication plans weather storms more effectively than those caught unprepared. Leading AdTech companies maintain detailed response protocols, establish clear chains of command, and regularly test their crisis procedures.

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Privacy Crisis Communications Crisis Crisis Management 78

5W PR

MARCH 28, 2025

Stakeholder Communication Strategies Different stakeholder groups require tailored communication approaches during crises. A McKinsey analysis found that companies with segmented crisis communication strategies saw 40% better stakeholder retention rates post-crisis.

Financial 78

Financial Technology Leadership Reputation 78

HMA Public Relations

MAY 22, 2019

As the resident Gen Z / millennial hybrid on the HMA team, I feel that it is my duty to report on a topic that is […]. The post Crisis communication in the time of YouTube appeared first on HMA Public Relations.

Crisis Communications 69

Crisis Communications YouTube Crisis Communications 69

Melissa Agnes

MARCH 10, 2014

I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. There is a ton of valuable advice in the following tweets – and it’s certainly reassuring to know that these students represent the future of PR and communications. NYUPRSM — Jane Li (@Janemuzi) March 6, 2014.

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Twitter Crisis Communications Crisis System 212

Onclusive

AUGUST 3, 2021

.* And communicators are also more satisfied with their measurement efforts—41% say they are satisfied with their efforts this year, compared to 28% in 2020. Historically, communicators have been focused on storytelling, media relations, crisis communications and other obvious aspects of the PR craft.

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Branding Brand Media Measurement 370

Buchanan PR

FEBRUARY 14, 2024

Photo by Camilo Jimenez on Unsplash In the fast-paced and ever-evolving landscape of healthcare, effective crisis communication is paramount for maintaining a positive brand reputation. In this blog post, we will explore strategies for effective crisis communication in healthcare settings. Contact us today.

Crisis Communications 66

Crisis Communications Healthcare Crisis Communications 66

Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Lets start with what crisis communication is. What is crisis communication? Why is crisis communication important?

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Crisis Communications Crisis Communications Employee 78

Presspage

MARCH 5, 2025

Yet, many organizations still lack a newsroom strategy built for rapid, effective crisis communication in an era where disruption is the norm. Heres everything you need to know to get your newsroom crisis-ready. The future of your newsroom As crisis communication continues to evolve, so should your newsroom strategy.

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Crisis Communications Crisis Communications Tools 78

Melissa Agnes

FEBRUARY 19, 2015

Side Note: The best way to do this is to conduct an online vulnerability audit before a crisis and to work on strengthening the core foundation of your online presence as a crisis preparedness strategy. Building relationships with journalists, reporters and bloggers on the platform. Having a crisis hashtag strategy.

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Google Crisis Crisis Management Crisis Communications 165

PRSay

JANUARY 13, 2022

Researchers at the University of Georgia Grady College of Journalism and Mass Communication evaluated how people perceived the sincerity of messages during a crisis, specifically a company spokesperson’s use of language and nonverbal cues.

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Crisis Study Crisis Communications Journalism 178

5W PR

MARCH 10, 2025

These might include: Increasing brand awareness among educators Growing social media following Generating positive media coverage Driving sales through educational channels Tracking and Reporting Regular monitoring and reporting help maintain campaign momentum and justify PR investments.

Strategy 78

Strategy Education Video Storytelling 78

PRSay

APRIL 2, 2020

Social distancing has forced journalists to change nearly every aspect of how they do their jobs as they navigate a new way of reporting amid the biggest health crisis in a century. For communicators, that means nearly everything you thought you knew about interacting with the news media has been turned upside down.

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Skype How To Crisis Pitching 206