Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure. Let me explain.

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Crisis Communications Crisis Communications Crisis Management 193

Presspage

NOVEMBER 8, 2024

To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Let’s start with what crisis communication is. What is crisis communication?

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Crisis Communications Crisis Communications Employee 78

Melissa Agnes

MARCH 24, 2014

However, it has recently come to my attention how students, young adults – and yes, even professionals – simply have not yet realized the depth of the risk involved with posting and publishing to social media. Teaching students proper online reputation management. Implementation of this long-term strategy.

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Reputation Crisis Communications Education Study 254

Melissa Agnes

JUNE 4, 2014

An amber alert was issued at 7pm and the picture of the abductor, taken from the hospital’s security footage, was plastered all of local media and social media. This, ladies and gentlemen, is a great example of the power of social media in emergency and crisis situations. Are they trained?

Social Media 223

Social Media Healthcare Case Study Crisis Communications 223

Agility PR Solutions

JUNE 23, 2024

As negative headlines begin to dominate news outlets, social media buzzes with speculation, and phones ring incessantly with concerned stakeholders from an organization engulfed in crisis. The situation starts threatening the company’s reputation, financial stability, and employee morale.

Crisis Communications 178

Crisis Communications Crisis Communications Financial 178

5W PR

FEBRUARY 3, 2025

Social media has fundamentally changed how brands face public scrutiny and criticism. What starts as a single tweet can snowball into a full-blown crisis within hours, putting organizations at risk of significant reputational damage.

Reputation 78

Reputation Brand Branding Crisis 78

5W PR

MARCH 28, 2025

The digital nature of fintech services means problems can spread rapidly across social media and news outlets, while regulatory scrutiny adds another layer of complexity. Recent data shows that 57% of fintech companies experienced a significant crisis event in the past three years, with reputation damage cited as the top concern.

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Financial Technology Leadership Reputation 78

5W PR

NOVEMBER 22, 2024

Public relations remains a cornerstone of corporate communication, playing an essential role in shaping a company’s reputation and fostering positive relationships with key stakeholders. Among the various facets of PR, media relations is particularly crucial.

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Onclusive

MARCH 31, 2021

With careful planning, you can put together an effective PR crisis plan that allows you to move quickly and avoid pitfalls. Here are three steps for effective crisis communications management: 1. Have a crisis plan (not just ideas). Map out what is and isn’t a crisis, who needs to be alerted and who should respond.

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Crisis Communications Crisis Communications Insurance 195

Melissa Agnes

FEBRUARY 10, 2015

If your website was hacked, what could that do to your reputation and how could it immobilize you? How to plan for and respond to a data breach crisis. HOWEVER, do not underestimate the power and importance of communicating, following through and showing remorse and compassion while managing this type of crisis.

Crisis Communications 180

Crisis Communications Crisis Data Communications 180

Remote PR Jobs

MARCH 26, 2025

Public Relations Industry Events: Expand Your Freelance Network Attending PR industry eventsnetworking panels, workshops, and conferencesis one of the best ways to boost your reputation and connect with potential clients. Leverage social media and traditional media for long term success.

Communications 149

Communications LinkedIn Crisis Communications Reputation 149

Remote PR Jobs

OCTOBER 29, 2024

Strategic Thinking: Developing strategies lies at the heart of Communications and PR. If you’ve worked with social media, you probably started by putting together a game plan. Crisis Management Skills Crises can be intense, but that’s when communication and problem-solving skills shine.

Publicity 221

Publicity How To Examples Crisis Management 221

Melissa Agnes

JULY 17, 2014

Melissa’s #1 despised buzzword: Social media crisis. To us, here at Agnes + Day , someone who says that they specialize in “social media crises” is demonstrating a big red flag. The fact of the matter is that a crisis is a crisis. So let’s call it like it is!

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Social Media Crisis Media Viral 252

Stuart Bruce

OCTOBER 30, 2014

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. c) Donald Steel. If you are sceptical it’s not just me saying this.

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Crisis Communications Transportation Conference Social Media 148

5W PR

OCTOBER 15, 2024

Effective PR can determine whether an organization experiences a swift recovery or endures prolonged reputational damage. In crisis management , PR assumes a pivotal role. The Importance of Proactive Crisis Planning Effective PR strategies are meticulously planned and executed in advance.

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Crisis Crisis Communications Crisis Management Reputation 78

5W PR

APRIL 5, 2025

Crisis PR involves managing communications during challenging situations that threaten an organization’s reputation, operations, or relationships with stakeholders. The Institute for Crisis Management defines a business crisis as “a significant business disruption that stimulates extensive news media coverage.”

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Crisis Communications Crisis Communications Crisis Management 78

5W PR

NOVEMBER 27, 2024

Implementing effective PR strategies allows organizations to navigate these challenging times, protect their reputations, and build stronger relationships with stakeholders. Digital PR plays a vital role in crisis management by equipping organizations with tools to communicate effectively, reach a wider audience, and build trust.

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Crisis Communications Crisis Management Crisis Digital PR 78

Melissa Agnes

AUGUST 27, 2014

On September 17th and 18th 2014, Melissa Agnes, President and co-founder of Agnes + Day, will be presenting a two-day workshop on social media for crisis and emergency management for healthcare at the GCC Government Social Media Summit in Dubai. Workshop outline: Social media for healthcare.

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Crisis Management Government Social Media Crisis 202

Onclusive

APRIL 29, 2021

That’s why media monitoring, sentiment analysis and competitive intelligence gathering are your best friends in a time of crisis. It is also critical to be able to measure how your response is resonating with your intended audiences and how your brand reputation is faring during a crisis. brand reputation)?

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Crisis How To Crisis Communications Reputation 367

Onclusive

AUGUST 9, 2021

Today, landing earned media in publications that resonate with target audiences is only one small part of the earned-media mix. At the same time, PR pros are constantly thinking about how to maximize the reach and impact of their earned media. Owned Media & Content Strategy. Crisis Communications.

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Training Media Training Crisis Communications Corporate 370

Melissa Agnes

FEBRUARY 3, 2015

Can any organization be a crisis communication pro? Being crisis-ready, crisis-intelligent, isn’t a mysterious quality that only a few people or organizations possess. So what would it take for your organization, your team, to be considered a crisis communication pro? Absolutely, why not?

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Crisis Communications Crisis Communications Crisis Management 169

Onclusive

AUGUST 22, 2017

Far from just managing a digital Rolodex, landing earned media in publications that resonate with target audiences is only one small part of the earned-media mix. Owned Media/Content Strategy. Crisis Communications. Social Media & Community Management. Relationship building takes time.

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Media Training Crisis Communications Conference Corporate 397

PRSay

JULY 31, 2024

Chris Lukach, APR, will lead the PRSA Certificate Program, “ Navigating Today’s Reputation Risk Management ,” beginning on Aug. I want to tell you a social media story — a true one, and one that rather articulates a shifting reality affecting the practice of reputation management. I haven’t read it yet.

Reputation 166

Reputation Facebook Social Media Study 166

PRSay

JANUARY 16, 2025

and tell them I worked in crisis communications. With this language in mind, I was perturbed to see the articles lede and related social media posts describe Baldoni’s publicist as a crisis public relations expert and her work as crisis PR. My reputation is my currency in this profession.

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Ethics Publicity Crisis Film 146

5W PR

OCTOBER 21, 2024

Public relations remains a cornerstone of the hospitality industry, crucial in shaping a hotel or resort’s reputation, fostering guest satisfaction, and driving brand loyalty. Building a Strong Brand Foundation Trust, credibility, and a positive reputation form the bedrock of a successful hospitality brand.

Hotels 88

Hotels Brand Branding Crisis Management 88

Stuart Bruce

JULY 15, 2014

Yesterday, the Financial Times published the fifth FTSE350 Boardroom Bellwether survey which revealed that almost half the boards of the UK’s largest public companies have not discussed their social media strategies in the past 12 months.

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Social Media Public Affairs Media Crisis Communications 132

Prowly

JANUARY 29, 2025

Here's the thing: in today's world, where a single tweet can turn into tomorrow's headline, having the right crisis management software isn't just nice to have it's essential. Let's help you choose from the top crisis management tools available. What features are essential in handling crisis communication?

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Crisis Management Software Comparison Crisis 104

5W PR

APRIL 22, 2025

The CrossFit brand crisis during the 2020 Black Lives Matter movement shows how quickly public perception can shift. Small businesses must be particularly vigilant about their online presence and reputation management. According to FEMA, 40% of small businesses never reopen after experiencing a natural disaster.

Examples 78

Examples Small Business Insurance Insurance 78

Shift Communications

SEPTEMBER 26, 2014

Brand reputations can make or break a company; a few bad reviews or questionable comments on social media could turn away customers instantly. Especially in the era of social media and the instant gratification of the Internet, if there’s a single mistake your company has made, people will find it. Tori Sabourin.

Reputation 137

Reputation Brand Branding Customer Service 137

5W PR

OCTOBER 18, 2024

In today’s digital age, effective brand communication is essential for success. Public relations and digital marketing have emerged as two powerful tools that can work synergistically to enhance brand visibility, credibility, and reputation. Another strategy is to utilize social media.

Strategy 78

Strategy Marketing Crisis Communications Analytics 78

Sword and the Script

NOVEMBER 4, 2014

It may seem counterintuitive, but the ingenuity of deftly navigating the most difficult of binds goes to show PR is often as much about problem solving as it is communication. Corporate crisis communications provides a demonstration because there are very clear constraints: Unknown unknowns – the effort to understand what is happening.

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Crisis Communications Creativity Crisis Communications 122

5W PR

MARCH 31, 2025

According to recent data from the FDA, medical device companies face increasing scrutiny over their marketing communications, with compliance violations resulting in significant financial penalties and reputation damage. The FDA’s requirements extend to digital communications as well.

Guidelines 78

Guidelines Crisis Communications Healthcare Policies 78

Agility PR Solutions

DECEMBER 15, 2024

Legal teams often find out too late when an issue explodes on social media. By the time they spot the problem, it’s already turned into a full-blown crisis that could cost millions in lawsuits and reputation damage.

Crisis Communications 78

Crisis Communications Crisis How To Communications 78

Shift Communications

JANUARY 22, 2018

In previous posts, we’ve shared the basic crisis triangle : Respond with knowledge, speed, and ownership. To develop a more effective crisis communications strategy, we need to understand trust. Many social media crises, such as brands saying something inappropriate, stem from failures of integrity.

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Crisis Communications Crisis Reputation Communications 98

Deirdre Breakenridge

SEPTEMBER 6, 2016

I have always been very passionate about social media, but when it comes to teaching social media, there is nothing more rewarding. I have been teaching my social media class for the last three years and it’s been one of the most rewarding experiences I’ve had as a professor. Rubrics and feedback forms.

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Social Media Exercises Media Resources 150

5W PR

FEBRUARY 17, 2025

Rebuilding trust after a crisis is one of the most challenging tasks a business can face. Whether the issue stems from a product failure, a public relations misstep, or an ethical controversy, the damage to a brands reputation can be significant. Ignoring or downplaying a crisis can worsen public perception and erode trust further.

Crisis 78

Crisis Brand Branding Case Study 78

PRSay

OCTOBER 4, 2016

You can certainly do this through social media channels, but it is probably more effective to have that “go to” contact in the media who will give you an honest opinion – an ombudsman of sorts. Utilize all of your contacts – media and otherwise – to help obtain as much information as possible.

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Crisis Communications Crisis Communications Sports 140