Remove Crisis Management Remove Customer Service Remove Journalism
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How to write an impressive entry-level Public Relations resume to land your first role

Remote PR Jobs

PR Skills to Make Your Resume Stand Out Communication Skills: Strong communication skills are key to many industries like marketing, sales and even journalism. Crisis Management: Being able to navigate through a crisis successfully, requires a high level of PR and communication skills.

Writing 243
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3 Things to Know About Social Listening (That No One Tells You)

Cision

According to a paper published by the Semantic Technology Institute , social listening may encompass one or all of the following functions: Reputation management. Event detection, issue and crisis management. Influencer detection and customer relationship management. Product and innovation management.

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F8 Update: Two Upcoming Facebook Changes PR Pros Should Care About

Rock the Status Quo

” “People will be able to have personal conversations with companies – specifically, customer service representatives – and be able to make requests, ask questions and get quick responses in an ongoing thread.” It could help customers by saving them a few mouse clicks. ” Okay. Triple hmmmmm.

Facebook 100
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Be Human: 4 Lessons From xPotomac 2015

Cision

Examples from their recent book covered how a “no email” culture helped increase one company’s productivity and communication, while a “no call center” solution increased a bank’s customer service. Game changer –> Who breaks news first no longer matters in #journalism. Serve your audience what they want/need.

Crisis 120
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Behind the Headlines With Brandon Puttbrese

Cision

I joined the journalism classes writing news articles for the college news website and began studying public relations for my degree. What role does social media play in reputation and crisis management today? For many companies, their social media presence also doubles as customer service.

Crisis 0
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Beyond PR - Untitled Article

Beyond PR

Not knowing this, you give the okay to move in a direction to attract more customers rather than committing energy to doing crisis management. Research and development can use the data to tweak new and existing products to better serve customers. How Can You Determine How You are Seen?

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So Your Spokesperson Flew the Coop…

Waxing UnLyrical

One of my biggest peeves is seeing a company start a Twitter account or Facebook Page after a crisis happens, or seeing an uptick in activity after the bottom falls out. Nothing says, “I care more about money than customer service” than that. It’s a real relationship, people – you have to cultivate it.