Melissa Agnes

APRIL 4, 2018

The importance of solid and practical crisis management governance model. A crisis management governance model dictates who within an organization makes up the crisis management team. This is the team responsible for the organization’s crisis management and response.

Crisis Management 169

Crisis Management Government Crisis Employee 169

Melissa Agnes

MAY 23, 2016

Your crisis management governance model serves as one of the foundational elements of your entire crisis management program. It defines everything from the structure, roles and responsibilities of your crisis team, straight through to your internal escalation process.

Crisis Management 176

Crisis Management Government Crisis How To 176

Melissa Agnes

FEBRUARY 17, 2015

Each week, I get approached by a handful of university students and young professionals seeking my advice on how they can kick-start their careers in crisis management. So, you wanna be a crisis management professional? Being a crisis management professional is a big responsibility. Keep up with the times.

Crisis Management 186

Crisis Management Crisis Skype Case Study 186

Melissa Agnes

MARCH 1, 2016

Your corporate culture directly impacts your organization’s crisis management. Successful crisis management has a lot to do with an organization’s corporate culture and the mindset it instils in its team members. Embedding the right corporate culture for successful crisis management.

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Crisis Management Corporate Crisis Training 154

Melissa Agnes

JUNE 6, 2015

Welcome to episode #052 of The Crisis Intelligence Podcast, with Melissa Agnes and Monika Lancucki. When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. How to prepare and manage a corporate crisis involving receivership.

Case Study 140

Case Study Crisis Management Crisis Study 140

Agility PR Solutions

JULY 21, 2020

At the best of times, you’re called upon to be the face and voice of your company, delivering messages to media members and employees alike. However, in times of crisis, from workplace accidents to accusations of impropriety, negligence, or malfeasance, it falls to you to face the public […].

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Crisis Management Crisis Employee Publicity 138

PRSay

DECEMBER 22, 2023

To be the very best crisis management professional, you must never stop learning — about your industry, best practices, case studies and the ever-evolving world around you. She regularly speaks on topics related to crisis communications, storytelling and ethics for new pros at PRSA and PRSSA conferences around the country.

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Crisis Management Crisis Crisis Communications Ethics 159

PRSay

MARCH 19, 2020

Keep the internal lines of communications open 24/7 and encourage employees to openly voice their questions or fears. Enlist employees. It helps to give workers roles they can play in the crisis. Talk about people before addressing how the virus might impact your company’s operations or profits.

Crisis Management 214

Crisis Management Crisis Crisis Communications Employee 214

Melissa Agnes

NOVEMBER 20, 2018

Discover how utility company, Alectra, successfully manages issues and crises as a regular course of business—and how their learnings and successes can be implemented into your crisis ready program. Utility companies are no stranger to the multitude of challenges that present themselves in times of crisis. About this episode.

Crisis Management 133

Crisis Management Crisis Government Crisis Communications 133

5W PR

JANUARY 24, 2025

Successful crisis management requires preparation, monitoring, and swift action. Delta Air Lines has shown strong crisis management by responding quickly to customer issues on social media and maintaining transparent communication during service disruptions.

Social Media 109

Social Media Brand Branding Crisis Management 109

Melissa Agnes

MAY 22, 2014

Guide your team to effectively manage any type of issue that may arise online. Clearly indicate when to jump in and respond and when to escalate the situation to the crisis management team. The post Free Issues Management Response Flow Chart (For Your Use) appeared first on Agnes + Day. Learn more here.

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Crisis Management Infographics Crisis Guidelines 273

5W PR

JANUARY 22, 2025

Social media amplifies both positive and negative messages, making swift, strategic crisis management more critical than ever. Building Your Crisis Response Foundation A strong crisis management strategy starts long before any issues arise.

Crisis Management 78

Crisis Management Crisis Crisis Communications Training 78

Melissa Agnes

MARCH 12, 2014

Any organization with public-facing staff, field workers – any enterprise really – must now have a very basic media relations/crisis communications program for all of its personnel. Your employees are your representatives and they are expected to behave decently, with respect and compassion. So what are the basics here?

Report 243

Report Crisis Communications Crisis Management Crisis 243

Prohibition

JANUARY 17, 2022

Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?

Crisis Management 118

Crisis Management Social Media Crisis Media 118

PRSay

DECEMBER 2, 2020

5 webinar “Crisis Management on an International Stage: Takeaways from Boeing’s Biggest Crisis and Time Spent in the West Wing.”. On communicating with employees during the crisis: We want to communicate to employees first, before communicating to the outside world. We were playing catchup.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

5W PR

APRIL 5, 2025

Understanding Crisis PR Crisis public relations focuses on protecting and defending an organization’s reputation during situations that pose significant threats. The Institute for Crisis Management defines a business crisis as “a significant business disruption that stimulates extensive news media coverage.”

Crisis 78

Crisis Communications Crisis Communications Crisis Management 78

Melissa Agnes

AUGUST 26, 2014

Employees and Crisis Management Food for Thought' Just for fun, I thought I’d leave you with the following image… because it made me chuckle! The post Does Common Sense On Social Media Come With Age? appeared first on Agnes + Day.

Social Media 221

Social Media Crisis Management Guidelines Media 221

Ronn Torossian

MARCH 22, 2025

Learn how corporate communications shapes business success through strategic messaging, crisis management, employee engagement and digital transformation The post The Role of Corporate Communications in Modern Business: A Critical Analysis appeared first on.

Analysis 195

Analysis Corporate Communications Crisis Management 195

ImPRessions - Crenshaw Communications

SEPTEMBER 23, 2020

It’s not the biggest story in the country today, but it’s instructive for PR and crisis management experts. After a second Ellen apology to staff during a tearful Zoom meeting, employees learned that three senior executives would be leaving the show. They were also promised better perks and benefits.

Crisis Management 308

Crisis Management Employee Crisis Analysis 308

5W PR

OCTOBER 15, 2024

In crisis management , PR assumes a pivotal role. Developing a well-thought-out crisis communication plan, maintaining transparency and honesty, effectively utilizing social media, managing media relations, and engaging with stakeholders are all essential for navigating crises and minimizing reputational damage.

Crisis 78

Crisis Crisis Communications Crisis Management Reputation 78

Melissa Agnes

APRIL 26, 2016

What is the goal of crisis management? The goal of crisis management is to salvage your organization’s reputation and bottom line when presented with a bad or threatening situation – or so says the majority of people. Whole Foods Market’s offensive crisis management strategy.

Crisis Management 100

Crisis Management Crisis Strategy Reputation 100

Melissa Agnes

OCTOBER 21, 2014

Today’s crisis realities present some of the biggest challenges and obstacles to be faced in a crisis or emergency. In fact, if you aren’t prepared, today’s crisis realities will work against you , rather than for you, in a crisis – making your task of effective crisis management extremely difficult.

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Crisis Crisis Management Viral How To 249

Melissa Agnes

AUGUST 22, 2016

Important crisis management lessons to learn (and implement). Crisis management lesson for the professional: Think before each action. Having these lines drawn now will go a long way in both your crisis management and crisis prevention. This seems logical. As though it goes without saying.

Crisis Management 100

Crisis Management Crisis Leadership Employee 100

Melissa Agnes

AUGUST 1, 2014

So here you have it, this week’s #crisisroundup: From The Crisis Intelligence Blog. Free Webinar: Crisis Management in the 21st Century – Are You Ready? Managing Crises with Visual Content. Social Media Privacy: Should Bosses Be Allowed to Friend Employees? Crisis Management Resources'

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Crisis Management Crisis Crisis Communications Privacy 214

5W PR

JANUARY 26, 2025

Effective crisis response protocols should center stakeholder needs and reflect organizational values, emphasizing transparent communication, concrete action steps, and ongoing dialogue with affected communities. Microsoft activates their workforce through employee resource groups, volunteer programs, and matching donations.

Strategy 78

Strategy Brand Branding Employee 78

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2020

Just two months ago, luggage company Away grappled with reputation stumbles after employees shared internal slack messages that unpacked a punitive workplace culture. ” In many companies, especially high-growth technology businesses, there have been different standards of behavior for certain employees.

Corporate 272

Corporate Reputation Employee Policies 272

Cision

DECEMBER 4, 2017

GitLab, a startup with $25 million in funding, got into a major PR embarrassment when one of its employees accidentally deleted client data from the primary database server. Fortunately, the GitLab team had already rolled out a crisis management plan. To make matters worse, all attempts to restore the complete data failed.

Crisis 271

Crisis Brand Branding How To 271

Flack's Revenge

OCTOBER 24, 2018

But they should come clean, and ‘fess up to problems when they occur, according to the basic tenets of crisis management. The far better approach to crisis management is to rip off that Band-Aid – admit your mistake, explain, apologize, and rectify. It is here that good old PR and crisis management can help.

Crisis Management 123

Crisis Management Crisis Employee Google 123

5W PR

FEBRUARY 24, 2025

Crisis management in the defense technology sector requires meticulous planning, precise execution, and constant readiness. When a crisis hits, organizations must respond swiftly and effectively to protect their reputation, maintain stakeholder trust, and minimize potential damage.

Crisis 78

Crisis Crisis Management Technology Exercises 78

Melissa Agnes

SEPTEMBER 9, 2014

Contact Agnes + Day for a free demo of our simulation tool and how it can be used to successfully test your crisis team and plan. The post The Value of a Crisis Simulation appeared first on Agnes + Day. Crisis Preparedness Employees and Crisis Management Food for Thought'

Crisis 222

Crisis Crisis Management Engineering Exercises 222

Prowly

FEBRUARY 28, 2025

Brand advocacy happens when customers, employees, and other stakeholders actively support and promote a brand through recommendations, word of mouth, positive reviews, or by sharing content about the brand. Cost to the brand A customer or employee advocacy initiative is almost always free because they genuinely love the brand.

Brand 104

Brand Branding Employee Case Study 104

Melissa Agnes

MAY 23, 2015

Additionally, what is the best practice for organizations whose employees get caught in these types of viral controversies? In this episode of The Crisis Intelligence Podcast, Garth Rowan and I discuss the reality of online shaming and the impact it has been having on individuals and organizations alike. About guest, Garth Rowan.

Crisis Management 169

Crisis Management Viral Crisis Case Study 169

5W PR

AUGUST 16, 2020

Nonetheless, those that seriously affect the brand, its employees, operations, and leadership can have devastating and long-lasting effects. The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. Priority One.

Crisis Management 88

Crisis Management Social Media Crisis Communications 88

5W PR

NOVEMBER 21, 2024

Then, there’s crisis management, where engaged customers appreciate the brand’s transparency and empathy. Employee advocacy can help in generating brand ambassadors. Employee advocacy can help in generating brand ambassadors. Engaged and passionate employees serving as powerful brand ambassadors.

Brand 78

Brand Branding Storytelling Employee 78

Onclusive

JANUARY 7, 2021

Your communications team owns your company’s earned media, which is key to building the trust amongst all of your stakeholders, be it customers, employees or investors. Monitoring public opinion, the media, and competitors Identifying opportunities and issues that arise in the internal and external environment Crisis management.

Communications 248

Communications Corporate Reputation Employee 248

ImPRessions - Crenshaw Communications

OCTOBER 4, 2019

Few corporate CEOs will deny that a company’s reputation colors every aspect of business, including marketing, talent recruitment, employee relations, shareholder relations, and the customer experience. Yet, even though reputation management is prized, it’s not always well understood. In fact, the 2017 U.S.

Reputation 203

Reputation Crisis Management Airlines Corporate 203

Onclusive

APRIL 29, 2021

Based on over a decade of experience in the communications technology space, we’ve collected some “dos” and “don’ts” during a PR crisis: DO listen, assess the situation and get the facts. Part of your crisis management plan should be getting the facts straight before drafting a full response or communication back to your stakeholders.

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Crisis How To Crisis Communications Reputation 367