5W PR

APRIL 22, 2025

By understanding common crisis types and developing appropriate response strategies, organizations can better protect themselves against unexpected challenges. The key to effective crisis management lies in preparation, swift response, clear communication, and systematic recovery efforts.

Examples 78

Examples Small Business Insurance Insurance 78

Melissa Agnes

MAY 2, 2016

I often get asked the following question: What should we include in our organization’s crisis management plan? 5 important elements to include in your crisis plan. The crisis management levels that all incidents should be categorized into. Internal escalation protocol(s). 1- Activation guidelines.

Crisis Management 100

Crisis Management Crisis Crisis Communications System 100

5W PR

MARCH 5, 2025

Creating Your Response Framework Successful crisis management requires both preparation and flexibility. The most successful companies treat each crisis as an opportunity to strengthen their systems and rebuild stakeholder confidence through demonstrated improvements. million compared to slower responses.

Privacy 78

Privacy Crisis Communications Crisis Crisis Management 78

5W PR

JANUARY 26, 2025

Their “You Can’t Stop Us” campaign united athletes across backgrounds while addressing systemic inequalities. Successful D&I initiatives begin with examining internal practices and culture. This internal engagement creates authentic storytelling opportunities while deepening organizational commitment.

Strategy 78

Strategy Brand Branding Employee 78

PRSay

DECEMBER 2, 2020

When two of Boeing’s new 737 MAX passenger jets crashed within five months of each other in late 2018 and early 2019, killing a total of 346 people in Ethiopia and Indonesia, the company faced the worst crisis in its 100-year history. According to reports, an automated flight-control system had sent the airplanes into nosedives.

Crisis Management 107

Crisis Management Crisis Crisis Communications Airlines 107

5W PR

FEBRUARY 22, 2025

The technical complexity of systems like artificial intelligence, cybersecurity tools, and advanced weapons platforms requires careful translation into language that resonates with general audiences. These relationships require careful communication management and strategic messaging. trillion in 2021.

Publicity 78

Publicity Privacy Technology Ethics 78

Melissa Agnes

JULY 26, 2016

However, just because it’s a complex and multi-faceted type of crisis to prepare for, doesn’t mean it can’t be done. So to help get you started, following are some helpful tips and considerations when setting out to become crisis-ready for a cyber security incident. Step 2: Develop your internal escalation process.

Crisis Management 100

Crisis Management Crisis Crisis Communications Handbook 100

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2020

Just two months ago, luggage company Away grappled with reputation stumbles after employees shared internal slack messages that unpacked a punitive workplace culture. It means that systems are failing. It’s an “indictment of an entire system of accountability.” It’s a red flag.

Corporate 272

Corporate Reputation Employee Policies 272

PRSay

SEPTEMBER 16, 2020

When the word coronavirus first came on the scene at the Veterans Health Administration (VHA) earlier this year, we did what most hospitals do in a time of crisis, we stood up the Office of Emergency Response (OEM) and went to work. Our internal communications team provided communications support for our facilities across the country.

Ethics 203

Ethics Public Affairs Crisis Management Training 203

Prowly

FEBRUARY 20, 2025

Enhanced PR crisis management When crises strike, you control the narrative and you know which key messages to share, where, and how. Examples include: internal memos, team updates, newsletters and announcements, employee engagement initiatives, email communication, etc. Stakeholders: Internal employees and shareholders.

Writing 104

Writing Communications How To International 104

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

Crisis Communications 193

Crisis Communications Crisis Communications Crisis Management 193

5W PR

MARCH 18, 2025

Internal Communication Keep staff informed about public statements and media coverage. Address internal concerns openly to maintain morale and prevent unauthorized leaks. Organizations need dedicated social media crisis protocols. During incidents, provide access to technical experts who can explain issues clearly.

Crisis 60

Crisis Healthcare Crisis Communications Crisis Management 60

ImPRessions - Crenshaw Communications

JULY 23, 2024

In the high-stakes cybersecurity sector, even the most robust systems can experience sudden disruptions — often with serious, but temporary PR implications for the companies involved. The Windows OS crash triggered by the faulty update disrupted airline reservation systems, financial institutions, and even hospital care.

Leadership 170

Leadership Crisis Airlines System 170

Prohibition

DECEMBER 13, 2021

This is where crisis management comes in. Crisis management is the reaction to an unexpected event that could have long lasting consequences on the organisation’s finances or reputation. Crisis management is not preventing a crisis, but rather managing an existing crisis.

Crisis Management 62

Crisis Management Crisis Financial Reputation 62

Melissa Agnes

SEPTEMBER 4, 2020

ReputationGrower includes an automated monitoring system so you can feel confident in knowing what is being published about you, in near-real-time. Investing in your professional online reputation is an important crisis ready strategy. As mentioned earlier, it’s too often an afterthought that comes with impactful consequences.

Brand 234

Brand Branding Reputation Crisis 234

ImPRessions - Crenshaw Communications

FEBRUARY 18, 2020

Just two months ago, luggage company Away grappled with reputation stumbles after employees shared internal messages that unpacked a punitive workplace culture. It means that systems are failing. It’s an “indictment of an entire system of accountability.” But the most far-reaching recent example is that of Susan Fowler.

Corporate 156

Corporate Reputation Employee Policies 156

Bianchi Biz Blog

APRIL 29, 2024

Joanne Chan, founder and managing director at LBS Communications The information in this post originally appeared on Public Relations Global Network’s blog. We are pleased to share the next post in a series of in-depth profiles of key international markets written by one of our PRGN partners.

Marketing 92

Marketing Local Crisis Management Internal 92

Deirdre Breakenridge

AUGUST 21, 2015

If you’re in PR, then chances are it’s because the company needs brand awareness, reputation / crisis management, or community, media, financial / analyst or government relations to name a few areas of expertise. Think about the challenges and why you’re called to the table. Have examples (the tangibles) ready.

Company 150

Company Meeting Crisis Management Government 150

Deirdre Breakenridge

AUGUST 21, 2015

If you’re in PR, then chances are it’s because the company needs brand awareness, reputation / crisis management, or community, media, financial / analyst or government relations to name a few areas of expertise. Think about the challenges and why you’re called to the table. Have examples (the tangibles) ready.

Company 150

Company Meeting Crisis Management Government 150

PRSay

APRIL 8, 2020

“Leaders should be trying to put themselves in the shoes of others to consider how the current situation might be affecting them,” says Stansell, chief communications officer for Children’s of Alabama , the pediatric health system based in Birmingham. Leading teams from afar.

How To 193

How To Crisis Employee Resources 193

ImPRessions - Crenshaw Communications

APRIL 11, 2024

The BBC’s Sackur puts President Ali on the defensive when he points out that his country may have lost as much as $55 billion in potential revenue by giving away too much to large international petroleum companies. Are you ready to pay for it? The words are powerful, but the visual image may be even more so.

Interviews 193

Interviews How To Media Viral 193

PRSay

AUGUST 3, 2018

This speaks to one of the new rules of crisis management in the digital age. This lack of trust in mainstream news sources is a crisis that communicators can help control. Organizations must maintain strong monitoring and analysis systems that funnel to the central crisis management team as fast as possible.

Crisis 68

Crisis Crisis Management Media Newspapers 68

PR Conversations

OCTOBER 9, 2015

Aaron Shardey gained a first class honours degree in public relations at London College of Communications this Summer with his undergraduate dissertation offering case study research into crisis management in the automotive industry. This included ensuring internal communications were not neglected.

Crisis Management 40

Crisis Management Crisis Industry Automotive 40

Melissa Agnes

DECEMBER 3, 2014

Create systems to ensure unsubscribe requests are implemented within 10 days of receipt. Establish processes for tracking those who have consented, the dates of consent and the manner of consent (preferably through an automated system). Every commercial electronic message should have an unsubscribe mechanism.

Policies 100

Policies Privacy Crisis Management Crisis 100

Presspage

NOVEMBER 8, 2024

Updating internally Confusion leads to mixed messages and rumours. Crises of malevolence: This type of crisis involves a third party wanting to deliberately undermine a company and bring operations to a standstill, intending to destabilize the firm, harm its reputation or extort money. of companies using on-premise solutions.

Crisis Communications 78

Crisis Communications Crisis Communications Employee 78

Critical Mention

AUGUST 7, 2020

Padhye joined Critical Mention in 2013 as Senior Network/Systems Engineer. His leadership has resulted in the improvement and modernization of over 160 globally-distributed datacenters, using configuration management, distributed networking, datacenter infrastructure management and hardware lifecycle management.

Technology 125

Technology Television Analytics Radio 125

Wadds Inc.

SEPTEMBER 29, 2024

My own management research at Leeds Business School has identified more than a dozen terms used to describe it, depending on the market sector, operating environment and geography. Managing risk and building resilience Corporate affairs teams are facing an unprecedented surge in the volume and complexity of risks.

Corporate 98

Corporate Reputation Telecommunications Study 98

PRSay

NOVEMBER 29, 2023

said panelist Helio Fred Garcia, executive director of the Logos Institute for Crisis Management and Executive Leadership, and a professor at New York University’s Stern School of Business. In the latter case, “you’ve got to be careful not to escalate internal conflict and create this silent, resentful minority” in your workforce.

Leadership 109

Leadership Employee Crisis Management Resources 109

Sword and the Script

JANUARY 3, 2023

We interviewed ChatGPT about public relations and while it does well with high-level questions, it becomes repetitive when those questions were more nuanced; the system says it is “unlikely” that it “or any other AI system will fully replace public relations (PR) professionals”. Should companies hire public relations people internally?

Interviews 113

Interviews Publicity Technology Social Media 113

Maxim Behar

SEPTEMBER 5, 2021

In order to do it correctly, we must have a completely different level of understanding of the company's activities, we must know the internal organizational structure, and even to put ourselves in the CEO’s place. In the past, crisis management was very easy. What is the biggest trend right now? -

Meeting 98

Meeting Advertising Advertising Social Media 98

PR Conversations

MAY 1, 2017

Perhaps convincing employers that ongoing post-crisis support, including counselling and respite leave, could be tied to such statistics so the cost of losing experienced staff members post-crisis is understood. Second, I’d like to consider more the notion of superhero status in crisis management.

Crisis 63

Crisis Crisis Management Leadership Training 63

Presspage

MAY 29, 2017

Internal communication Why do these communication problems between PR and other departments in an organization exist? The PR team is only called in to fix things when a crisis has already started. The PR team itself has a critical role to play in creating systems and workflows for effective crisis management AND prevention.

Journalism 79

Journalism Airlines Brand Branding 79

Reputation Us

MAY 12, 2020

When asked for my top advice that can help guide credit union leaders steering through the impacts of COVID-19, I point to Winston Churchill, who said, “Never let a good crisis go to waste.”. Q: What is the most important thing credit union executives can do right now, so the COVID-19 crisis is not “wasted”? Expose them.

Crisis 78

Crisis Financial Banking Crisis Management 78

The Stalwart Blog

NOVEMBER 18, 2019

Dave Oates: Hey, thanks for joining us for another edition of the Public Relations Security video cast where we talk to experts in all facets of crisis events and crisis management. One of the things I really encourage business owners to do is really take a data inventory, a data map of what they have in their systems.

Data 60

Data Privacy System Crisis Communications 60

Prohibition

JANUARY 14, 2022

Regardless of the size of your business, creating a PR crisis plan will help you stay on message and control the response to any situation that puts your business at risk. The following are 11 steps you can take to create a solid PR crisis plan: 1. Set up a PR crisis management team. PR Crisis Management Tools.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

5W PR

AUGUST 12, 2024

This approach can invite additional criticism from the public and prolong negative media coverage, further complicating crisis management efforts. Regular internal testing, along with continuous review and revision of your company’s messaging and crisis communication plan, is crucial for maintaining effectiveness.

Airlines 60

Airlines Case Study Reputation Study 60

Critical Mention

AUGUST 16, 2018

Rather than creating multiple, complex spreadsheets with an analyst parsing individual news clips, you have a system that does all of the work for you. Social listening is also vital in crisis management situations. It also makes it easier to make cases internally regarding where you need to go with your messaging.

Media 60

Media Software Analytics Crisis 60