Remove Crisis Remove Customer Service Remove Viral
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Crisis Communication for Small Businesses: A No-Nonsense Guide

5W PR

Recent data shows that 54% of small businesses have experienced a crisis that threatened their survival, yet only 23% had a formal communication plan in place. This guide provides practical strategies for small business owners to build and execute crisis communication plans that work with limited resources.

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How To Identify your Crisis Plan’s Blind Spots

Melissa Agnes

Don’t think your crisis plan has blind spots? Let me throw three common crisis scenarios at you and you can reflect on whether or not your team is prepared for each of them – and don’t assume you know the answer, actually go and find out! Customer service. Crisis Preparedness' Operations.

Crisis 203
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11 ways Social Listening will Transform your Communications Strategy & Performance

Onclusive

Forward-thinking brands are already embracing the strategic advantages that social listening tools can offer when it comes to managing brand reputation, crisis detection, and optimising comms strategy. Yes, that’s right, it’s not just for marketing teams! Want to learn more about the benefits of social listening for PR and Comms?

Strategy 370
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Building Brand Invincibility Requires Conscious Compassion

Melissa Agnes

This episode explores: How the world of customer service has changed since United Breaks Guitars. How no customer should be seen as “statistically insignificant” – and if that is the mindset and culture within your organization, you have some work to do. Connect on LinkedIn. Connect on Facebook.

Brand 157
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Can You Prevent Your Next Crisis?

Cision

Is prevention of a crisis possible? It’s unlikely that you can do anything to avoid the instant virality of anything remotely salacious or damning to a company, its executives or its brand. Integrate your crisis plan. Don’t crumble under crisis. Often times, we find ourselves more often the bullseye than the arrow.

Crisis 120
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Analyzing First Responders In Crisis PR

ImPRessions - Crenshaw Communications

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. Five crisis PR first responses. Starbucks routinely engages with its customers on Twitter and other social platforms, responding to many questions and customer service issues.

Crisis 136
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No More Data Overload: 4 Ways to Gain Strategic Insights from Media Monitoring

Prowly

By how many times you had to act on a PR crisis after it had already gained traction. Your goal is to set up alerts for crisis prevention. There are so many early warning signals you can catch onto before a small issue becomes a full-blown crisis. No more waiting around until negative press goes viral. Don’t feel bad.

Data 104