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Social media has fundamentally changed how people communicate in times of crisis. This month, the Wall Street Journal outlined dozens of ways social sites and apps are being utilized during a crisis. Here are 10 steps for building an effective crisis communications plan: Watch & Listen to Trends. Acknowledge the Situation.
To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Let’s start with what crisis communication is. What is crisis communication? However, crisis comms isn’t just about the actual communication part.
It’s called Crisis Dashboard , and it will enable both communicators and journalists to unpack, in real time, all the public dimensions of any acute news event. The Crisis Information Gap. They must rely on a hodgepodge of legacy media monitoring technologies, surveys, and direct social network access. Crisis Dashboard.
A whopping 7 out of 10 business leaders say to have experienced at least one crisis between 2014 and 2019 ( PWC ). After 2020, most businesses will be well aware that a crisis, whatever its nature, is just a natural part of running a company in an extremely interconnected, hyper-informed world.
media relations, crisis management, social media, etc.) Using technology for PR measurement, reporting and strategic planning. AI-powered technology tools like Onclusive can help unify your communications and PR measurement, data and reporting across teams, regions and external consultancies. Will there be weekly check-ins?
REQUEST A PRINT MONITORING DEMO What is print media monitoring in 2025? PR crisis A yoghurt brand issued a product recall. Unless, of course, you're leveraging the right technology, such as coverage alerts and AI summaries. Can't miss out on print coverage if you want to build a high brand reputation and credibility.
Whether we’re strategizing reputation or crisis plans, developing grassroots advocacy campaigns focused on high-stakes legislation or creating social content programs, we bring deep experience and diversity of thinking to help clients thrive. SCHEDULE A DEMO. Priscilla Osorio.
Purina: In other news, Purina is dealing with a social media crisis as pet food safety is questioned by pet owners’ Facebook groups and then amplified on TikTok. Our take: Top-notch communications and PR professionals know that now is always the best time to prepare for a crisis — before it happens.
What began as a health crisis has now turned into an economic one. As is true with every crisis, this crisis, too, presents an opportunity for businesses with a strong digital backbone. Get a closer look at the most robust media monitoring and intelligence platform in the industry by scheduling a free, custom demo.
Get a closer look at the most robust media monitoring and intelligence platform in the industry by scheduling a free, custom demo. SCHEDULE A DEMO. Looking for a way to monitor, analyze and share your coverage from TV, radio, online news and social media sources? Priscilla Osorio.
To keep your company from falling into this PR trap, this blog post will teach you everything you need to know before you can get started with your crisis communication strategy. Lets start with what crisis communication is. What is crisis communication? However, crisis comms isnt just about the actual communication part.
But putting the humor of the situation aside, this episode makes a salient point about the importance of a real-time media monitoring platform, especially during a big news event or crisis. SCHEDULE A DEMO. Trying to track all the relevant media and public sentiment for a brand is impossible, as Greg demonstrated.
A whopping 7 out of 10 business leaders say to have experienced at least one crisis between 2014 and 2019 ( PWC ). After 2020, most businesses will be well aware that a crisis, whatever its nature, is just a natural part of running a company in an extremely interconnected, hyper-informed world.
Respond to crisis quickly & effectively. When a crisis unfolds, reacting quickly is only part of your job. We’ve built the Top Authors Leaderboard so that you can quickly identify the reporters that influence public perception around your crisis and increase the impact of your crisis response plan. Paul Quigley.
The impact of technology on public relations is accelerating. As such, PR pros must determine how they can best leverage technology to stay current. In the end, technology is at the heart of most organizations. To maintain a competitive edge companies need to effectively use technology that makes sense for their specific needs.
Social media monitoring tools can assist with these issues by detecting a crisis with up-to-the-minute alerts to help companies find solutions to communicate with their internal and external stakeholders at a moment’s notice. This new technology enables 24/7 availability. SCHEDULE A DEMO. Brand humanization. Until next time!
Go the distance by booking competitor demos, talking to competitor sales reps, signing up for their newsletters, attending their webinars, visiting their trade booths. Research the competitors in the industry. It’s not enough to just know their names. You should be a mole and go deeper into competitor success and their struggles too.
Go the distance by booking competitor demos, talking to competitor sales reps, signing up for their newsletters, attending their webinars, visiting their trade booths. Research the competitors in the industry. It’s not enough to just know their names. You should be a mole and go deeper into competitor success and their struggles too.
BL: With technologies like NewsWhip are you taking on new problems, or solving old problems in new ways? Clyde Group does a fair amount of crisis work. We’ve also incorporated the metrics we get from technologies like Spike into almost all our business development proposals. And how does data shape these?
The presenter used Shake Shack (NYSE: SHAK), a popular fast-casual restaurant, that started out as a hotdog cart in Madison Square Park in 2001 and went IPO in 2015, as an object of the demo. For example, if you have a crisis emerging, you can provide a link to the graphs of those chats that will update over the course of time.
I seem to recall a major client press event scheduled on October 1, 2001 at the World Trade Center, but even weeks later it was a sad footnote to the larger crisis.). We like “drop-in” demo days for new products where media and bloggers can come by at a time of their choosing to cover a product launch. Go with it.
Media is undergoing its own technological revolution–it’s the new age of PR. With this evolution in technology, it’s crucial that PR pros are in the know and can keep up with trends and adapt to campaign creation that relies more on technological solutions. This is especially important in crisis communications.
He terms it “the golden hour of crisis response.” ” This involves steps such as beginning real-time media monitoring , facing the problem with urgency and having statements ready to go when the crisis ensues. SCHEDULE A DEMO. This allows them to be in the know about their competitors and industry as a whole.
The demand for real-time insights grew and the technology adapted to meet this demand. The biggest brand crises of 2023 Read now Consider a hypothetical scenario in which your organization uses predictive analytics and detects a potential crisis before it escalates. Data collection allowed us to reflect on past events and their impact.
Matt: I think the most valuable component of CM is in crisis response because you probably have a pretty good idea of what’s being said about you when you’re creating the conversation, but it’s harder to find out quickly when things go wrong. Q: What’s the technology behind the platform that you find the most interesting?
If you are an existing NewsWhip client, your Customer Success Manager can get you started with Crisis Dashboard. Request a demo. Paul Quigley is CEO of NewsWhip, a technology that empowers helps the world’s leading publishers and brands to predict and understand the stories that will engage their audiences. Paul Quigley.
These technologies offer a comprehensive view of a brand on the web, and the insights needed to identify trends and squash challenges before they arise. Navigating the digital space can be hard, but with real-time media monitoring technologies, it doesn’t have to be intimidating. . The question then is, how do you do media monitoring?
Calm a Crisis. Because of NewsWhip’s unique predictive media monitoring technology, it’s easy to predict the impact a story that mentions your brand may have in both the short and long run. With these tools, you can create a proper crisis plan and prepare yourself for any future mishaps. Learn and adapt.
From a global pandemic to the war in Ukraine, rising inflation, political instability, and an ongoing supply chain crisis, one -of-a-kind black swan events have dramatically increased the pressure on data teams to have a real-time view of what’s going on and predict how it will impact their brand.
Your plan is vital as it touches upon multiple channels, including social listening , and incorporating crisis communications solutions should the need arise to mitigate a marketing or PR crisis. SCHEDULE A DEMO. Knowing how your audience is reacting to your brand’s campaigns is key to refining your strategy over time.
Embracing this technology helps companies meet investor needs and solidify lasting relationships. However, this technological shift does not come without ethical considerations and challenges. Request a demo with the Presspage team today - wed love to show you how our powerful software can put you in the driver's seat!
Embracing this technology helps companies meet investor needs and solidify lasting relationships. However, this technological shift does not come without ethical considerations and challenges. Request a demo with the Presspage team today - we’d love to show you how our powerful software can put you in the driver's seat!
Knowing what trends are going on in your industry allows you to keep up with the latest in marketing strategies and technology. Last but certainly not least, crisis communications is another benefit of following trends. SCHEDULE A DEMO. By monitoring trending topics in your industry, you can manage your brand’s reputation.
This is especially helpful in times of crisis or turmoil. We understand the importance of intuitive, easy-to-use solutions leveraging advanced technologies like AI and image recognition to help you build winning communications programs. If one thing is certain, technology and the media will continue to change. We can help!
Just a couple of months ago, a PR crisis came out of nowhere. Suddenly Tide found itself in the middle of an unexpected PR crisis that it didn’t cause. Takeaway: Not preparing a statement and robust PR strategy before responding to a crisis can lead to serious consequences. SCHEDULE A DEMO. To eat or not to eat?
As technology advances, we fear that robots will eventually render some jobs obsolete, including PR. The research will become automated, and it’ll enable PR pros to see exactly who their target audience is, when’s a peak time to target their customers and be able to identify a potential crisis and stop it in its tracks.
Be proactive, not reactive in a crisis. Frequently there are signs long before a PR crisis. With a background working for high-profile clients in the financial, hospitality and technology industries, she’s excited to bring her experience to Critical Mention. SCHEDULE A DEMO.
With continuous advancements in technology, increasing emphasis on analytics and increasing competition, PR pros need to hone their skills to keep themselves up-to-date. As technology advances, we fear that robots will eventually render some jobs obsolete, including PR. SCHEDULE A DEMO. Selling PR’s value.
meaning diversity, advocacy, technology and ethics. In technology, we’ve made a half-million dollar investment over three years in PRSA’s digital infrastructure, and have just added a staff position, in order to advance electronic delivery systems of the Society’s services. SCHEDULE A DEMO.
The conference’s theme, communications convergence, is especially appropriate this year as technology continues to advance. The tracks include Marketing Communication, Leadership & Management, Big Data & Measurement, Reputation & Crisis Management, Tools & Techniques and Special Interests. SCHEDULE A DEMO.
My gut told me this would be the way of the future and I immediately began integrating “emerging technologies” plans with clients and the guess paid off. SCHEDULE A DEMO. Sarah: I had never experienced a faster way to invite, connect and share than with the emergence of social media.
SCHEDULE A DEMO. Early on in her career, she developed a passion for marketing, writing and anything within the communication field. During her leisure time, she loves to watch her favorite sports teams and explore new restaurants with friends and family.
Discovering what platforms your competition is using to measure their success enables you to keep on top of trending technologies and streamline your team’s workflow by cutting down on tasks. SCHEDULE A DEMO. This free tool identifies what software your competitors are using. SimilarWeb.
Like any technology investment, making a decision about which media monitoring or earned media measurement tool is right for your business can be challenging. When you are monitoring important media coverage—whether it’s a PR crisis or an especially impactful brand story—getting results quickly is absolutely critical. SCHEDULE A DEMO.
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