Prowly

APRIL 10, 2025

A single incident can go viral and damage your brand image significantly. And in the end, the company implemented better quality control measures and recovered from the crisis. Outcome : The company lost users and faced legal challenges, ultimately leading to changes in leadership and policies. And it's changing fast.

Social Media 104

Social Media Reputation How To Media 104

Melissa Agnes

OCTOBER 30, 2018

Each month, I answer your crisis ready questions. Here’s a sampling of what these questions were: “Is crisis management different from industry to industry?” ” “Who should be a part of the issue management team, when an incident doesn’t need to escalate straight through to leadership?”

Government 56

Government Crisis Crisis Management Privacy 56

ImPRessions - Crenshaw Communications

MAY 15, 2018

A crisis situation presents abundant challenges for public relations and business leaders, not the least of which are the critical first communications. First statements say a lot about what a brand stands for, and they reflect on the quality of its leadership. Five crisis PR first responses. Facebook dodges blame.

Crisis 136

Crisis Privacy Airlines Facebook 136

Melissa Agnes

FEBRUARY 6, 2018

As you may have heard, Crisis Ready: Building an Invincible Brand in an Uncertain World , is my new book – and I’m so excited that it’s finally available for you to preorder on Amazon ! When I set out to write Crisis Ready , the last thing I wanted was to write yet another (boring) book on crisis management.

Crisis 133

Crisis Branding Brand Crisis Management 133

Cision

JULY 5, 2016

Our talented leadership team—among the best with whom I’ve ever worked–also positions us well to serve clients, both proactively and reactively, in building, strengthening and defending their reputations. Having a social media initiative go viral is not a good goal – what is the intended net result?

Nonprofit 227

Nonprofit Crisis Viral Groups 227

PRSay

OCTOBER 5, 2021

A facts-first approach to crisis management. Thomas Brooks also asked how Herdener and Amazon’s communications team manages a crisis or potentially challenging news cycles. Leadership at Amazon is very truth-seeking, always looking to get to the root of what’s going on,” he said. “As It has been empowering for the teams.”.

Employee 217

Employee Leadership Crisis Management Viral 217

Melissa Agnes

OCTOBER 21, 2014

Today’s crisis realities present some of the biggest challenges and obstacles to be faced in a crisis or emergency. In fact, if you aren’t prepared, today’s crisis realities will work against you , rather than for you, in a crisis – making your task of effective crisis management extremely difficult.

Crisis 100

Crisis Crisis Management How To Viral 100

PRSay

APRIL 6, 2018

Viral videos. From a crisis management point of view, 2017 had it all! Why new rules are needed for crisis management. As creators of the award-winning digital crisis management platform, “In Case of Crisis,” we talk regularly to crisis management practitioners. United Airlines. Wells Fargo. Cyber thefts.

Crisis Management 125

Crisis Management Crisis Airlines Viral 125

Melissa Agnes

FEBRUARY 24, 2015

Social media’s impact on crisis doesn’t just exist for organizational crises or emergencies such as natural disasters. These three things make for a great keynote presentation because they’re the heart of crisis communications in this 21st century. What makes something go viral?

Social Media 113

Social Media Viral Crisis Management How To 113

ImPRessions - Crenshaw Communications

MARCH 13, 2018

Major organizations can be shaken by a careless tweet or a viral customer complaint. Any crisis communications team must be ready to respond at any hour to an escalating event, and that speed is vital. Yet they are aware that the cost of a mistake, or a simple overreaction can be high. Focusing Inward.

Trends 199

Trends Corporate Employee Analysis 199

Melissa Agnes

FEBRUARY 5, 2018

The important conversation to have with your legal team, prior to experiencing a viral issue or crisis. Crisis Ready. The post FIR: Melissa Agnes and Shel Holtz Discuss Crock-Pot and Tide Pod Challenge Incidents appeared first on Melissa Agnes - Crisis Management Keynote Speaker.

Crisis Management 100

Crisis Management Viral Crisis Leadership 100

Stern + Associates

MARCH 8, 2023

Her co-authored book, “ Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership ” – a Wall Street Journal, USA Today and Publishers Weekly bestseller – equips women with the tools to flourish in senior leadership roles. In fact, research shows it’s crucial for success.

Leadership 118

Leadership Groups Viral Crisis 118

Prowly

APRIL 16, 2025

Crisis management: managing negative publicity, criticism, or issues by addressing concerns publicly and transparently. 6 Effective crisis management Quick, clear, and honest responses during a crisis can reduce public backlash, minimize potential financial or reputational damage, and even transform negative situations into positive outcomes.

Crisis Management 104

Crisis Management Digital PR Branding 104

Prohibition

JANUARY 24, 2022

Having a crisis communication plan in place ahead of time reduces confusion, ensures an effective communication flow, and improves messaging timeliness during or after a crisis. The basics of good crisis communications are the same for every company. The basics of good crisis communications are the same for every company.

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Prohibition

DECEMBER 9, 2021

In the midst of a crisis, reputations that have been so hard to build can be easily destroyed and the effects can be hard to undo. It doesn’t take much to provoke a crisis, sometimes just a simple mistake on social media can be enough. How to prepare and fix a PR crisis. This is where effective PR crisis management comes in.

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

Waxing UnLyrical

MARCH 13, 2013

When I talk about value, I don’t mean necessarily mean huge numbers of new business inquiries immediately (though those would be nice, and almost all the speaking I do does ultimately result in those, or in thought leadership positioning, or both). Here’s how it’s billed: Social media in a crisis.

Conference 105

Conference Social Media Crisis Crisis Management 105

Prohibition

JANUARY 14, 2022

Are you prepared for a PR crisis? Whether it’s a product recall, staff injury becoming public news or something else entirely, a PR crisis can happen to any business. Businesses of all shapes and sizes can fall victim to a PR crisis at any time. What is a PR Crisis? What is a PR Crisis Plan?

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

PRSay

OCTOBER 8, 2018

However, this outlook changed drastically after the housing bubble crisis in 2008. ” Reich told a story about partaking in a televised political debate, and how he was asked by the hosting network to be louder and more irate in his responses to increase the program’s chances of going viral. ” Fostering a dialogue.

Conference 152

Conference Television Viral Banking 152

PRSay

OCTOBER 25, 2017

The speed and accessibility of social media means that brands are always teetering on the edge of a crisis. Companies should have strong pre-crisis and crisis plans in place. A new era of crisis communication is upon us. The urban poor is not the rural poor, said Haworth. pictured above ), during an Oct.

Social Media 120

Social Media Conference Media Corporate 120

ReimaginePR

MAY 23, 2015

This is the same college, it was recently revealed, where 10 women recruits allege they have been sexually assaulted by senior cadets and have since sought protection from a lawyer because they feared being thrown out by the college, its leadership accused of displaying protectionist attitudes towards those accused of sexual crimes.

Report 120

Report System Leadership Exercises 120

ReimaginePR

MAY 23, 2015

This is the same college, it was recently revealed, where 10 women recruits allege they have been sexually assaulted by senior cadets and have since sought protection from a lawyer because they feared being thrown out by the college, its leadership accused of displaying protectionist attitudes towards those accused of sexual crimes.

Report 120

Report System Leadership Exercises 120

Critical Mention

FEBRUARY 5, 2019

Tracking trends is critical to determining whether your marketing team can prove your value to senior leadership through earned media measurement. Last but certainly not least, crisis communications is another benefit of following trends. 2) Where is the topic going viral? Why is monitoring trending topics so important?

Trends 61

Trends Viral Analysis Crisis 61

PRSay

DECEMBER 18, 2019

Fewer than 24 hours later, the Twitter brouhaha would expand into a sprawling crisis for the NBA’s relationship with China and its reputation at home. For PR practitioners, crisis managers, and the organizations they counsel, the NBA episode offers some valuable tips. Basketball fans protested at preseason games. and U.K.

Corporate 100

Corporate Crisis Management Crisis Government 100

Sword and the Script

JANUARY 31, 2017

Viral Marketing: The Hope, Hype and Helplessness. From meetings to conference calls to compliance training, the sheer deluge of interruptions in the modern office environment is a denouement waiting for critically acclaimed leadership. If you enjoyed this post, you might also like: Marketing Strategy: The Looming Knowledge Crisis .

Marketing 60

Marketing Web Viral Social Media 60

Prohibition

AUGUST 19, 2021

It is not uncommon for reputation issues to lurk on the internet indefinitely, to explode virally to an audience of millions, or to carry someone from public support to public criticism within the span of a few hours. An organisation cannot afford to underestimate the impact its executive leadership has on its brand.

Reputation 118

Reputation Google Crisis Management Engineering 118

Sword and the Script

MAY 12, 2020

Additional considerations: Post HTML versions of your press releases – not just PDFs; Create a separate RSS feed for your newsroom that carries just news; Offer reporters a way to sign up for distribution lists that send just for news; and An online newsroom also gives you a platform to rapidly standup a crisis communications response.

Company 115

Company Survey Pitching Report 115

Newsfile

FEBRUARY 28, 2024

What are the Basics of Crisis Communication Planning? Crisis communication planning involves preparing for unexpected events that could harm an organization’s reputation. Effective crisis communication ensures transparency, empathy, and timely responses. What is Viral Marketing? What is Thought Leadership ?

Viral 52

Viral Crisis Communications SEO Reputation 52

Journalistics

MARCH 18, 2016

Crisis Communications – how to prepare for or manage crisis communications via social media. Crisis Communications. 9. “Have fun with crisis communications planning. Content Storytelling – the best tips from each panelist on planning, producing and publishing stories for social media.

Social Media 45

Social Media Media Storytelling Local 45

Journalistics

MARCH 18, 2016

Crisis Communications – how to prepare for or manage crisis communications via social media. Crisis Communications. 9. “Have fun with crisis communications planning. Content Storytelling – the best tips from each panelist on planning, producing and publishing stories for social media.

Social Media 40

Social Media Media Storytelling Local 40

PRSay

APRIL 18, 2024

And we are influential to our teams, across our organizations and in our communities — demonstrating daily how smart, strategic communications can advance your brand, even in times of crisis. I curated 13 key Tay-keaways for comms pros — each paired with an album or song — to inspire your leadership style as well as your playlist.

Leadership 188

Leadership Storytelling Viral Banking 188

PRSay

JUNE 7, 2021

Organizations are only as strong as how they respond in moments of crisis. This myopic mindset can shut out constructive feedback and imperil organizations — making it imperative to identify shortfalls in a crisis response plan before its flawed protocols become embedded in every level of the organization.

Crisis 164

Crisis Exercises Crisis Communications Reputation 164

PRSay

JANUARY 6, 2021

During the pandemic, economic crisis, racial tensions and partisan arguments that have marked 2020, we have started communicating differently. Studies have shown anger to be the most viral emotion, but anger destroys and divides. Awe is the second most viral emotion. We even write emails with more thought.

Communications 199

Communications Viral Fashion Public Affairs 199

PRSay

DECEMBER 10, 2020

One extension of the pandemic crisis that every business, university, school and nonprofit grappled with was a rapid pivot to what Jeff Teper , the head of Microsoft Teams, SharePoint and OneDrive calls “remote everything.” His viral moment isn’t a thing anymore; it’s the stuff every working day is made of. Remember the BBC dad?

Communications 158

Communications Nonprofit Employee Film 158

Sword and the Script

JULY 25, 2017

The story went viral as news organizations picked up the story. It wasn’t just that they didn’t help another human being — in the time of absolute greatest need – it’s that they barbarically treated someone’s final moments as entertainment.

Advertising 67

Advertising Advertising Viral Video 67

Melissa Agnes

MARCH 3, 2015

Part 2: Positioning Your Organization as the Voice of Credibility, Trust and Leadership, Now. Within the second part of this three-part series, I’m going to discuss what it means to be proactive and why it’s so important for successful crisis management. All of this works against you in a crisis.

Social Media 133

Social Media Crisis How To Crisis Management 133

ImPRessions - Crenshaw Communications

MARCH 3, 2022

Before his election Zelensky was best known for his starring role in a popular TV series about a history teacher who wins the presidency after a video of his anti-government rant goes viral. His status as an icon of leadership under fire peaked last week when Russian forces began to assault Kyiv. As the U.S. Own the information.

Video 368

Video Government Leadership Viral 368

PRSay

OCTOBER 12, 2020

You may get the viral reach for a country way down, to a Finland or New Zealand level, and feel comfortable that you can [reopen] restaurants and movie theaters, but the virus will always lurk on the other side of your borders. Using a nationalistic approach to conquering this disease will inevitably fail.

Viral 158

Viral Interviews Travel Government 158