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Crisis PR Lessons From The Iowa Caucus

ImPRessions - Crenshaw Communications

Newspapers camp out there, journalists and bloggers embed with campaigns, and the cable news shows ramp bring on more pundits and plan hours of airtime in anticipation of a newsworthy outcome. It’s a classic case of what not to do in a crisis situation. Here’s where Iowa officials ran afoul of the crisis PR playbook.

Crisis 323
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Issue? Crisis? What’s The Difference and Why Is It Important?

Melissa Agnes

It’s a major mistake to treat issue and crisis as interchangeable terms. Issues can be the warning signs that a crisis is possible. And issue management can be regarded as a powerful tool for crisis prevention. In fact a crisis has been known to be described as an issue that WASN’T managed.

Crisis 249
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The crisis of PR crisis specialists: They have minimal control of how a crisis will play out

Agility PR Solutions

For several years before entering the PR business, I was a reporter and editor at several New York City newspapers and wire services. It was because of my experience during my journalism days that I differed on my approach to handling a PR crisis when I joined the PR business. Because of my out of […].

Crisis 157
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KFC Crisis Response Is A PR Win

ImPRessions - Crenshaw Communications

It’s not the worst reputation crisis that can happen to a food chain (just ask Chipotle ), but for a chicken restaurant to run out of chicken not only opens to door to competitors, but it makes its management look incompetent. in its response to the mini-crisis. And who wants to eat at a place run by. Well done, KFC.

Crisis 189
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3 Ways to Tell Better Stories

PRSay

Focus on questions that go to: Moments of pain Moments of change Moments of crisis Moments of decision Because that’s where the stories are. ’ The Kansas City Star had a photographer in the neighborhood, and the next day, my treehouse was on the front page of the newspaper. I knew then that I was destined to be an architect.”

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How to Protect Your Brand in a PR Crisis

Onclusive

This month, AirPR hosted the webinar “How to Protect Your Brand in a PR Crisis.” From Facebook to Starbucks, no brand is safe from a communications crisis. How crisis communications has changed. A crisis can accelerate more rapidly and responses from your brand need to occur quickly. Understand your audience. Be flexible.

Crisis 186
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Crisis PR Lessons From The Iowa Caucus

ImPRessions - Crenshaw Communications

Newspapers camp out there, journalists embed with campaigns, and the cable news shows bring on more pundits and plan hours of airtime in anticipation of a newsworthy outcome. It’s a classic case of what not to do in a crisis situation. Here’s where Iowa officials ran afoul of the crisis PR playbook. But it’s definitely a mess.

Crisis 156