Cision

NOVEMBER 11, 2016

Good, prompt customer service goes a long way to help smooth over a hiccup with a journalist. Download our latest white paper Master the Mix: Amplify Your Campaign Results With Earned Media and get a communications framework that will help you develop and demonstrate your value across earned, paid and owned media channels.

Communications 253

Communications Data Local Survey 253

Cision

SEPTEMBER 21, 2016

Then set up a series of emails that will follow that initial download email. Once you create the copy for these, use your automation software to set up the emailing schedule, such as “Email one is sent four days after Download Email.”. You can include informational articles, product comparisons, videos, special offers, et cetera.

Marketing 120

Marketing Comparison eBook Social Media 120

Sword and the Script

APRIL 23, 2019

You can find a summary of that research and a link to download the full report here: Should Brands Take a Public Stand on Politics? 3) PR Technology is about Customer Experience. You can download a copy of the report here with registration: 2019 Global Communications Report. Communications is a function of leadership.

Technology 150

Technology Study Communications Survey 150

Cision

OCTOBER 25, 2016

Customer Service (Social Care). Social media has been a disruptive force to a lot of different aspects of our lives, perhaps no more so than for customer service (often referred to as “social care”). You don’t necessarily have the option to provide social care to your customers; they increasingly expect it.

Social Media 120

Social Media How To Media Customer Service 120

Cision

APRIL 18, 2017

Write down all of the questions your customer service department is asked. Then, download the Moz toolbar (if you don’t already have it) and turn it on. If you already have a list of vetted keywords from your marketing team to work from, skip ahead to step two. Now, choose 10 of these items you’d like to use for content.

Exercises 198

Exercises Google Writing Blogging 198

Stephen Waddington

APRIL 21, 2021

Download the guidelines: PDF version Accessible Word version Accessibility is a societal issue According to the World Health Organisation, one in eight people has some form of disability. The partnership is known as Communication Access UK. You can register via the Communication Access Symbol website.

Guidelines 136

Guidelines Communications Tools Case Study 136

ImPRessions - Crenshaw Communications

NOVEMBER 13, 2018

As a bonus, explainer and demo videos can also reduce the resources needed for various other corporate functions like onboarding and customer service. Often a prominent conference will film or livestream the presentation and post them on its website for downloading, like these videos from the 2018 Voice Summi t.

Video 149

Video Case Study Agriculture B2B 149

Sword and the Script

AUGUST 4, 2020

“We are leveraging sophisticated technology and our amazingly dedicated curation team to set up processes that ensure that customers are always seeing the most current, accurate data,” according to the company’s CTO Vishal Padhy in the product announcement. Pricing wasn’t listed, because…you have to talk to sales!

Media Relations 179

Media Relations Media Print Software 179

Cision

DECEMBER 28, 2015

That said, Twitter is a social platform that is uniquely positioned for: Customer-initiated social care (customer service). Put resources into fast social care (customer service). Amazon responds to every inquiry and either solves or redirects every social inquiry to an appropriate customer service function.

Twitter 120

Twitter Brand Branding Customer Service 120

Cision

SEPTEMBER 19, 2016

Google Hangouts and Skype are more or less extensions of traditional customer service. While Google Hangouts remains inextricably tied to Google Plus instead of Google Contacts, customer-initiated Hangouts and Skype calls leverage the video and/or call platform rather than gleaning any social benefit. Google Hangouts / Skype.

Skype 120

Skype Facebook Customer Service Google 120

Solo PR Pro

MAY 23, 2023

Steak, Sizzle, and Service What makes your customer service sizzle? In this episode we discuss how you can bring even more value to client engagements with great customer service. You can subscribe or download via your favorite podcasting app! Part of that equation is to make the most of our time.

Customer Service 92

Customer Service Financial Small Business Groups 92

Rock the Status Quo

MAY 28, 2015

No matter what your secondary goal might be – email subscribers, sales, customer service forums, eBook downloads, conversion of any kind – it’s a pretty safe assumption that you need them on your website before it can happen. Yup, that’s included twice on purpose. So What Do You Ask For?

Measurement 100

Measurement Analytics Google SEO 100

Cision

NOVEMBER 17, 2016

Automated customer service. Download our latest white paper Master the Mix: Amplify Your Campaign Results With Earned Media and get a communications framework that will help you develop and demonstrate your value across earned, paid and owned media channels. I prefer speaking with human beings. Become a Headline Hero.

Journalism 120

Journalism Film Fashion Report 120

Polaris

MAY 5, 2015

What we found with those 19% who did indicate they’d had a positive interaction, it was a customer service interaction,” Ehm said. The upside is brands are managing relationships with current customers. But marketing isn’t just about keeping customers happy. It’s about getting new customers.”.

Brand 100

Brand Branding Pinterest YouTube 100

The Hoyt Organization

SEPTEMBER 10, 2024

This narrative-driven approach led to more downloads, greater user engagement, and successful partnerships with dealerships. We crafted a story of exemplary customer service, local expertise, and state-of-the-art technology for this firm.

Financial 102

Financial Real Estate Brand Branding 102

Beyond PR

MAY 18, 2016

Marketers have an unprecedented opportunity to strengthen their impact on the bottom line and create a more seamless customer experience across PR, sales, product development, customer service, technology and more. Get more tips for meeting this challenge by downloading our guide Understanding How Buyer 2.0

Marketing 75

Marketing Enterprise Customer Service Technology 75

PR Fuel

DECEMBER 10, 2017

Testimonials —Share an anecdote from a long time customer so that visitors can feel more at ease with your customer service, which helps them make a purchase. Download your free copy of 8 Shocking Secrets Press Release Distribution Firms Don’t Want You to Know here: [link]. Talk to us in the comments.

Writing 74

Writing Customer Service Employee Company 74

Communications Conversations

FEBRUARY 1, 2022

And sure, there are many ways brands earn trust–customer service, CEO actions, and pricing just to name a few. The chart below says it all. People are OVERWHELMING more likely to recommend, choose, and buy a brand they trust over one they don’t. But, content marketing fits into that mix, too.

Privacy 88

Privacy Content Marketing Google Web 88

Cision

NOVEMBER 2, 2015

Users must pay a monthly (12 euros) or annual fee (100 euros) to generate embedded graphs and download images of Datawrapper charts. My Heat Map allows you to create a heat map visualization , offers a really great step-by-step guide and customer service and it’s the best looking of any of the heat map tools I looked at.

Data 120

Data Tools Google Examples 120

Cision

NOVEMBER 2, 2015

Users must pay a monthly (12 euros) or annual fee (100 euros) to generate embedded graphs and download images of Datawrapper charts. My Heat Map allows you to create a heat map visualization , offers a really great step-by-step guide and customer service and it’s the best looking of any of the heat map tools I looked at.

Data 120

Data Tools Google Examples 120

Beyond PR

APRIL 19, 2018

Download our free guide, How to Succeed With Influencer Marketing! People listen to me about marketing and communications and customer service and word of mouth. In his latest video, Jay Baer, founder of Convince & Convert and New York Times bestselling author answers this question and offers a solution.

Video 63

Video Marketing Creativity Customer Service 63

Reputation Us

JUNE 1, 2023

Rather, this management position is a hybrid, involving HR, operations, technology, finance, customer service, community affairs, and marketing. Casey: The RepUs “Eight Actions” can be downloaded here. If this reputation management task is handled by a committee, DO NOT consider it a marketing-only function.

Technology 78

Technology Interviews Reputation Crisis 78

Presspage

SEPTEMBER 9, 2024

Bonus tip: Prepare with our holding statement template Natural disasters, cyber attacks and customer service issues are just three common crisis scenarios that most companies will face at one point or another. Download the worksheet below. Eager to get started?

Crisis 78

Crisis Writing How To Reputation 78

Presspage

SEPTEMBER 9, 2024

Bonus tip: Prepare with our holding statement template Natural disasters, cyber attacks and customer service issues are just three common crisis scenarios that most companies will face at one point or another. Download the worksheet below. Eager to get started?

Crisis 78

Crisis Writing How To Reputation 78

Beyond PR

MARCH 9, 2016

Failing to understand your customers’ mindset and buying cycle can impact everything — from how you create and distribute marketing content to how you launch products and resolve customer service issues. Download High-Impact PR Planning that Drives Demand Generation for more tips. The First Step Is Acceptance.

Marketing 75

Marketing Meeting Resources Energy 75

Solo PR Pro

OCTOBER 16, 2018

Fran Stephenson of Step in Communication provides five crisis communication building blocks in this Solo PR Pro blog post , which includes a free download of her e-book, “Managing Your Next Crisis: A Step-By-Step Guide for Travel Organizations.”. “Ok, How will this affect client content strategy, events, customer service, SEO , and more?

Crisis Communications 127

Crisis Communications Trade Shows Crisis Customer Service 127

PR 20/20

DECEMBER 20, 2018

What’s our customer service like? If we gain more business, will customer service rates suffer? Download the full audit for 40+ questions to redirect marketing failures into strategic successes. How can we market it? What’s our tolerance for risk? Audit Your Marketing Foundation.

Marketing 57

Marketing Customer Service Technology Strategy 57

Beyond PR

AUGUST 14, 2017

Learn more about ways to attract attention for your business online, download our free Online Discoverability Survival Kit for tips on optimizing press releases, building relationships with influencers and generating buzz on social media. Steven D’Adamo is a client services representative for Cision. About Steven D’Adamo.

Writing 79

Writing How To Infographics Pinterest 79

Newsfile

JANUARY 30, 2024

Download the report! Offer exceptional and empathetic customer service. Share customer stories and testimonials to build trust. Develop content that educates and adds value to the customer’s life. link] pic.twitter.com/hutp8BCyC4 — Muck Rack (@muckrack) January 18, 2024 What is Up-And-Coming with AI in 2024?

Trends 105

Trends YouTube Video Social Media 105

PR 20/20

NOVEMBER 30, 2022

This audit is a key piece of the puzzle when we start working with new partners to build long-term, custom marketing plans that win executive buy-in and align with stakeholder goals. For the full 40+ questions, download our Comprehensive Marketing Audit Template. Customer service? Content downloads. Opportunities.

Marketing 52

Marketing Technology Internal International 52

Beyond PR

MAY 30, 2017

Sterling and his team have robust forums set up for both organizations, providing a perfect way to listen to devoted customers every day. “I I want to be close enough to my customers to smell them,” Sterling told me. Intermediate: Dedicated Customer Service and Reviews Software.

Software 45

Software Customer Service Google Small Business 45

Beyond PR

SEPTEMBER 8, 2016

That ‘get’ could be a call to action to download a white paper, enter a contest, share customer feedback or purchase a widget. Although it’s good to focus on content for your funnel, if 40% of your business is coming from current customers, why aren’t you creating 40% of content for those customers?

Content Marketing 40

Content Marketing Marketing Customer Service Airlines 40

Waxing UnLyrical

AUGUST 2, 2018

Gather feedback from your sales and customer service teams. Create a group of “client insiders” to provide you with feedback on new products or services. What content are they reading and downloading? You can’t give people what they want unless you listen to them first. So, talk to your clients! Create surveys.

Content Marketing 58

Content Marketing Marketing Brand Branding 58

Beyond PR

SEPTEMBER 12, 2016

For instance, many companies with large customer bases struggle with quality customer service because there is simply too much volume. A brand management program can help monitor client interactions and find specific pain points in the current customer service process.

Measurement 40

Measurement Reputation Brand Branding 40

Prohibition

JANUARY 17, 2022

The impact that this new form of communication has on PR and marketing has introduced many positive changes for companies looking for better ways to connect with their customers. Rather than directly contacting customer support representatives, customers frequently vent their frustrations on social media.

Crisis Management 118

Crisis Management Social Media Crisis Media 118

Beyond PR

AUGUST 18, 2016

But consistency goes beyond the products you develop and customer service you provide. Discover what else is needed for product marketing success by downloading Expanding Engagement & Inspiring Action with Your Next Product Launch. Every decision a brand makes builds on the success that came before.

Brand 40

Brand Branding Product Launch Guidelines 40

PR 20/20

JANUARY 15, 2019

Ask sales for the top questions they receive, and turn customer concerns into a blog post. Or, create how-to videos to share with the customer service or success team to improve customer satisfaction. preferences based on downloaded content / viewed website and landing pages, etc.). Chief Marketer: Video Marketing.

Trends 57

Trends Marketing Software Video 57