Cision

DECEMBER 2, 2015

Take note of what customers are saying to improve your service or product. Whether you listen to complaints using free Google alerts or comprehensive listening software, you should look for mentions of your brand as well as keywords that describe your services. Competitors.

Brand 120

Brand Branding Employee Social Media 120

Waxing UnLyrical

MAY 2, 2013

Google Trends. Then take those new ideas back to the Google Keyword Tool and gather more info. Google Analytics. Once your site has been around for a while, it pays to check your analytics package (whether Google or other). Customer Care Team. Google search. Pay close attention to the related terms area.

Blogging 111

Blogging SEO Web Google 111

Cision

OCTOBER 30, 2015

Social conversations can help develop sales leads, improve customer service and highlight employees’ acts of kindness, but only if brands know how to listen closely to what their audiences are saying. Facebook and LinkedIn only permit individual users to join, whereas Google+ communities permit brands to join.

Pinterest 120

Pinterest Privacy LinkedIn Instagram 120

Sword and the Script

NOVEMBER 3, 2020

The new product also offers integration to “Office365 or Google Workspace to send and record emails to the media and keep a centralized record” of team communication. business is now supporting Instagram Messaging, which will provide a “unified inbox” for customer service teams with “high-volume” messaging.

Instagram 160

Instagram Technology Resources Employee 160

Cision

OCTOBER 24, 2015

Customer service departments have had to shift their strategies, while HR departments have started to turn employees into brand advocates. In addition to using Google, Jeff suggests using similarweb.com to discover other brands’ websites, sources of traffic and keywords. Want more insights on social media listening?

Social Media 120

Social Media Real Estate Media How To 120

Cision

APRIL 19, 2016

Back-to-back sessions on social media, content marketing, customer service, employee advocacy and social tools hosted over 3,000 social media marketers from across the globe. Customer Service. jaybaer explains why keeping customers is cool. It may require some serious agility, but he says it works.

Social Media 0

Social Media Marketing Media Customer Service 0

Melissa Agnes

FEBRUARY 16, 2016

Customers / clients. Once you have your groups listed out, you’ll want to identify the owners of each of these relationships (for example, your investor relations department owns the relationships with your investors, while HR owns the relationships with your employees, candidates and some vendors, such as recruiters).

Crisis Communications 193

Crisis Communications Crisis Communications Crisis Management 193

Landis PR

JULY 26, 2021

YEXT started as a location and listings management service that now offers advanced, AI-driven engagement interaction to help with sales, service and even employee communications. Reputation provides listings, monitoring and multiple interaction channel management tools, including reviews, surveys and service tickets.

Reputation 111

Reputation Tools SEO Customer Service 111

Waxing UnLyrical

MARCH 19, 2013

In Justin Goldsborough’s great recent piece on social media-fueled customer service, originally titled “ Technology has changed, Customers’ expectations haven’t ,” he points out that. “a Twitter Google+ LinkedIn How Socially Responsible Communications Maintain Your Community Cool.

Community 102

Community Communications Case Study Customer Service 102

Waxing UnLyrical

MAY 8, 2013

And in doing so, I experienced two very different attitudes to customer service, and technology, all in the same day. Perhaps my questions were basic or, in her opinion, stupid; but I was the (potential) customer , I should have been able to ask any questions I wanted without being made to feel that way. Too cool for school.

Technology 100

Technology Customer Service Retail Software 100

Waxing UnLyrical

DECEMBER 20, 2012

With eight franchises in two states and many people working at the company, I am not sure if they asked their employees, friends and family of employees to “like” the page. Make sure that on your invoices, website, dealings with customers, marketing literature, email signatures, etc. So what can you do?

Community 101

Community Facebook How To Web 101

Prowly

APRIL 10, 2025

Use tools like Google Analytics, native social analytics, or dashboards in tools like Prowly to evaluate the exposure of your brand messaging. By tracking your website's performance, you can determine how successful you are at attracting visits from Google and other search engines and gain insights into what you can do better.

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104

Sword and the Script

MARCH 15, 2022

In my observation it is similar to the experience of searching Google – enter your query and hit the enter button – and you can see the results. Natural language processing (NLP) and sentiment analysis are white-labeled from outside companies including Google. It’s probably hard for any company to match the AI capabilities of Google.

Tools 165

Tools Media Software Analysis 165

Rock the Status Quo

MAY 18, 2015

In fact, some use it as their primary lead generation tool or a valued revenue stream , and the PR agency or employee that can generate active leads is an extremely valuable part of the team. Even with just an hour of google searching, you’re bound to find at least a half dozen great opportunities. Use Google.

Publicity 100

Publicity Trade Shows Google Twitter 100

Waxing UnLyrical

AUGUST 30, 2012

These are all great employees of the Ritz-Carlton in New Orleans, but perhaps the one who touched me the most was a Most Delightful Old Gentleman – perhaps on the Bell Desk? Employees may have specific job functions to perform, but how they perform those functions add value to – or detract from – your brand. I don’t know. Everyone.

Publicity 81

Publicity Hotels Customer Service Meeting 81

Polaris

SEPTEMBER 4, 2014

Google returns over 27 million results. Sharing the pros and cons of holding regular town hall meetings with employees, or. Another benefit of smaller PR firms is they’re generally owner-operated and pride themselves in delivering more attentive customer service and better results. a good way to save a few dollars.

Publicity 100

Publicity Interviews Reputation Construction 100

Communications Conversations

SEPTEMBER 3, 2019

It’s an extension of the Dental Hacks Podcast , one of the more popular podcasts in all of dentistry (podcasting in dentistry is a big deal–just Google “dentist podcasts” and see for yourself!). I could see brands developing groups for loyal super-fans as a way to facilitate customer service and innovation.

Groups 68

Groups Brand Branding Facebook 68

Sword and the Script

JANUARY 16, 2024

They employ 20 employees. Propel can also ingest Google Analytics data with a “read-only” connection. Pricing and customers The company says it has 500 customers and does well with PR agencies, mid-market corporations and small- and medium-sized businesses (SMBs). The customer service is above and beyond as well.”

Software 156

Software Pitching System Analytics 156

PR in High Definition

JUNE 25, 2020

I’ve read a lot of content online, attended many webinars and researched many topics via Google. Given the ‘follow factor’ of the unconscious opinion, it’s made me realise that what other people say about you, your product/service or your business is the most powerful trigger. Next on the list is your customers.

Reputation 75

Reputation Employee Leadership Product Launch 75

Stuart Bruce

OCTOBER 30, 2014

Google Glass is still at a rudimentary stage. The motion was “You don’t need compliance rules when your employees have social media.” Employees, customers, suppliers, shareholders, regulators on social media will see through your shield and expose you. Doing right by your employees. Doing right by society.

Crisis Communications 148

Crisis Communications Transportation Conference Social Media 148

Stephen Waddington

DECEMBER 30, 2019

It is firmly on the agenda of industry bodies and progressive organisations are talking steps to address it for employees. Good employers can support the mental health and wellbeing of employees through good management and a progressive workplace, but the organisation needs to deliver its commercial goals. What we do 5.

Government 103

Government Education Print Ethics 103

Prohibition

MARCH 5, 2020

Employee Brand Engagement. Over the last few years, many brands have used this simple but effective method of creating social brand ambassadors with current employees. As a 2018 article in Harvard Business Review put it; “employee brand engagement establishes a critical link between employees and customers”.

Social Media 62

Social Media Trends Media How To 62

Mindful Marketing

MARCH 31, 2025

Individuals and organizations are rapidly embracing AI to enhance productivity, from personalizing emails, to providing customer service, to optimizing delivery routes, to predicting machine maintenance, to trading stocks. ” 41% of Gen Z employees were “actively sabotaging their company’s AI strategy.”

Ethics 68

Ethics Energy Technology Employee 68

Solo PR Pro

OCTOBER 16, 2018

Ok, Google…Siri … Alexa…”. How will this affect client content strategy, events, customer service, SEO , and more? We'll be relied upon to help guide the flow of the text being used and when the chatbots should pass the conversation over to human employees.”. We’re using our cell phones to talk again.

Crisis Communications 127

Crisis Communications Trade Shows Crisis Customer Service 127

Prohibition

JANUARY 14, 2022

Your employees and stakeholders could be made to look incompetent or immoral. Your customers could make their displeasure known on your Facebook page and Twitter feed. For example, an employee leaks damaging information about your company. ? A major crisis. What is a PR Crisis Plan? The PR crisis team should consist of.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Communications Conversations

MAY 1, 2015

I also serve as a liaison between his accounts and our Customer Service teams, should a customer or claimant reach out to Jack through social media. That includes recognizing the good things our employees, agents and affiliate companies are doing every day in our communities. Is there a certain mix you’re going for?

Social Media 60

Social Media Media Twitter Insurance 60

Buzzstream

JANUARY 5, 2024

Metric Sparrow Metric Sparrow’s Email Permutator gets its from the work of Rob Ousbey’s Google Sheet. Use Google Search Operators Googling used to be my first tactic for finding an email address, but as tools have gotten more sophisticated, this has fallen on the list. The tool is entirely free.

How To 83

How To LinkedIn Tools Google 83

Prohibition

JANUARY 17, 2022

The impact that this new form of communication has on PR and marketing has introduced many positive changes for companies looking for better ways to connect with their customers. Rather than directly contacting customer support representatives, customers frequently vent their frustrations on social media. Public squabbles.

Crisis Management 118

Crisis Management Social Media Crisis Media 118

Buzzstream

DECEMBER 9, 2024

And, I run a company called Mental Capital, which, which teaches giant companies like Morgan Stanley and Google how to attract, hire and retain neurodiverse employees while becoming neuroinclusive. And so I Googled the name. So I do that and still speak on customer experience and customer service.

How To 62

How To Pitching SEO Small Business 62

PR in High Definition

AUGUST 21, 2018

Customer service is often considered to be the key to a brand’s reputation , but part of keeping the customer happy and loyal, is to bring something new and exciting to keep them engaged. Surprising, since you only need to Google “innovation” to see all the articles that express the importance of innovation in business.

Brand 54

Brand Branding Trends Social Media 54

PR in High Definition

JUNE 25, 2020

I’ve read a lot of content online, attended many webinars and researched many topics via Google. Given the ‘follow factor’ of the unconscious opinion, it’s made me realise that what other people say about you, your product/service or your business is the most powerful trigger. Next on the list is your customers.

Reputation 48

Reputation Employee Leadership Product Launch 48

MaccaPR

OCTOBER 2, 2014

YouTube’s parent company Google has done its part to make this easier, ensuring that YouTube videos already rank high in Google’s organic search. What’s more, dramatically improving the power of your YouTube channel could be completed within the next 30 days for most brands. The Condition: Disorienting Playlists.

YouTube 54

YouTube Video Web SEO 54

PR 20/20

NOVEMBER 30, 2022

Studies show that only 23 percent of employees feel they receive the right amount of recognition for their work, while only 19 percent of managers say recognition is a priority at their workplace. Or your team risks high employee turnover. Invest in technologies that offer training to help employees onboard seamlessly.

Marketing 52

Marketing Technology Internal International 52

Contently - Strategy

MARCH 22, 2024

How to Create an SEO Editorial Calendar The most effective content is SEO-friendly, and you want it friendly because search engines like Google and Bing will stand a better chance of finding your content organically. This applies to all sorts of content, including blogs, videos, podcasts, and content offers like e-books.

SEO 52

SEO How To Engineering Mobile 52

The Stalwart Blog

APRIL 26, 2020

Maybe it’s an employee claim against the supervisor, or maybe it’s an errant rogue, a Yelp review. Maybe it’s a poor customer service call that somebody threatened to go on their blog or talk about them on Instagram. Google your name and Google your business’s name and see what comes up.

Crisis 78

Crisis Local Facebook Social Media 78

Stephen Waddington

FEBRUARY 12, 2019

Facebook has a strong and growing platform of services including Instagram and WhatsApp. Meanwhile Google+ has fallen by the wayside. There are exceptions where an organisation provides public service information as in the case of emergency services or local councils or uses the internet for customer service.

Publicity 79

Publicity Community Pinterest Reputation 79

Newsfile

OCTOBER 24, 2023

In fact, nearly half of all internet users post online reviews every month and 81% of consumers said they read Google reviews in 2021. Online reviews help consumers that are shopping around and searching for the best products. In addition, consumers are expecting to be heard when they post negative feedback. Try using the following methods.

Communications 52

Communications How To Corporate Training 52