Presspage

SEPTEMBER 9, 2024

In this article, well teach you how to kickstart your crisis prep using our 7 practical writing tips and holding statement template. Unsurprisingly, negative publicity and viral backlash on these platforms can cause significant reputation damage. What is a holding statement?

Crisis 78

Crisis Writing How To Reputation 78

Presspage

SEPTEMBER 9, 2024

In this article, we’ll teach you how to kickstart your crisis prep using our 7 practical writing tips and holding statement template. Unsurprisingly, negative publicity and viral backlash on these platforms can cause significant reputation damage. What is a holding statement?

Crisis 78

Crisis Writing How To Reputation 78

Cision

NOVEMBER 30, 2015

Social care (customer service) continues to be one of the top reasons that people initiate social media interactions with brands. Berger describes six attributes that most “viral” word-of-mouth brands and products share: Social Currency. Want to learn how to include word-of-mouth marketing in your PR strategy?

Social Media 120

Social Media Facebook Twitter Print 120

Cision

OCTOBER 15, 2015

ET, Neal Schaffer, Jay Baer, Jeff Bullas, Mark Schaefer and Scott Stratten will convene at the “ Practice Listening: From Competitors to Customers ” webinar. Each influencer will explore how to tune into key audiences to strengthen your brand’s reputation, cultivate stronger relationships on social and prosper from past challenges.

Social Media 120

Social Media Media Employee Reputation 120

Prohibition

JANUARY 14, 2022

Here’s how to put your plan together, what to remember and how you can access specialist support. In today’s world, a negative story about your brand or organisation could go viral in an instant. Your customers could make their displeasure known on your Facebook page and Twitter feed. What is a PR Crisis?

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Sword and the Script

MARCH 15, 2022

This also works for viral content – like a retweet on Twitter. These tiers will be based on levels of customer service and data – this is where the way they handle syndication noted above will save you money. You’ll only see one result with all the syndications nested underneath. Workspaces.

Tools 165

Tools Media Software Analysis 165

Sword and the Script

JUNE 3, 2020

That’s a mouthful of buzzwords, but Ryan Reeves, a product manager for the company, added some context on LinkedIn: “Signals uses AI to continually read trillions of articles to detect important company trigger-events (viral articles, product launches, financials, partnerships, headcount changes, etc.) in 2019, reaching a record $4.5

Product Launch 109

Product Launch Survey Banking Pharmaceuticals 109

prTini

SEPTEMBER 5, 2014

Want to Go Viral? Instagram: How the Must-Have App Became the World’s Camera Filter. Don’t Post Photos of Your Customers Online Without Reading This. How to Leverage a Personal Touch to Enhance Customer Service (client). Instagram’s #Hyperlapse Racks Up 119k Posts in First Week.

Media Relations 49

Media Relations Case Study Viral Instagram 49

David PR Group

AUGUST 17, 2017

Social media and online reviews bring an incredible new level of accountability to the customer service equation. The internet enables consumers to reach out to companies and service providers in brand new ways, and I believe the transparency that exists because of these online tools is a great thing for commerce.

Airlines 54

Airlines Reputation Customer Service Social Media 54

Prohibition

JANUARY 17, 2022

The impact that this new form of communication has on PR and marketing has introduced many positive changes for companies looking for better ways to connect with their customers. Rather than directly contacting customer support representatives, customers frequently vent their frustrations on social media. Public squabbles.

Crisis Management 118

Crisis Management Social Media Crisis Media 118

Engage PR

JANUARY 6, 2018

A smart social strategy can help businesses develop lead generation, build brand awareness, drive customer acquisition and attract high performing talent. And as a customer service tool it can get critical messages out to the masses quickly when dealing with any crisis comms. Cue social backlash across the internet.

Social Media 60

Social Media Strategy Media Survey 60

Cision

OCTOBER 16, 2017

You can’t be on parallel lines you’ve got to be aware of what each is doing on social and how to respond in certain situations. But then you also have customer service and customer experience teams that are focused on when someone just has a bad, or a good, customer experience and how you react to that.

Media 202

Media Storytelling Technology Data 202

Prohibition

DECEMBER 9, 2021

How to prepare and fix a PR crisis. Will your customer service team receive an increased amount of calls, what about your website and social media channels? Your social media team might already have something for responding to customer service issues. How to create a crisis management plan?

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media crises have evolved beyond just negative events going viral – whether it is a personal tweet accidentally sent out publicly , or a customer service response gone awry. Sharing crisis and social media research with the public. Photo: Alan Cleaver via Flickr, CC 2.0.

Crisis Communications 40

Crisis Communications Social Media Crisis Communications 40

Prohibition

JANUARY 24, 2022

What causes a crisis to go viral? Prohibition PR know how to deal with diverse types of audiences and change their minds. We know how to employ a certain tone of voice, as well as what words to say and how to express them. Prohibition PR specialises in custom-created, on-site training programmes.

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Prohibition

NOVEMBER 9, 2021

provide customer service to their clients. How To Make Paid & Organic Social Media Strategies Work Together. Now that we have a better understanding of how paid and organic social media function on their own, we now consider how they might be used together.

Advertising 62

Advertising Advertising Social Media Facebook 62

Buzzstream

JULY 10, 2024

We started looking at how to use PR to build clients links. So if we start there, you know, we know that at the wider topical level, this business or this site has the authority to discuss how to fund a business, how to finance a business, how to realistically grow a business, startup culture, and that sort of thing.

Digital PR 98

Digital PR SEO Google Travel 98

The Stalwart Blog

APRIL 26, 2020

Part of our goal is to bring you great content and guest speakers every day so that you can get some great ideas about how to guide your business through this alternative universe that we’re all living through. Maybe it’s a poor customer service call that somebody threatened to go on their blog or talk about them on Instagram.

Crisis 78

Crisis Local Facebook Social Media 78

Prohibition

DECEMBER 17, 2021

How to create a crisis communication plan. The key to a successful crisis communication plan is having a well-thought-out strategy of how to handle negative situations. You need to know who you’re going to inform and how you’re going to choose the key message. Domino’s Viral Staff Video. Identify stakeholders.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

MaccaPR

FEBRUARY 10, 2015

Taylor Swift is a PR mastermind of the highest order,” confirms writer Chris Ostendorf, in his Daily Dot commentary titled, The PR Genius of Taylor Swift’s Viral Media Empire. First, there’s no celebrity who understands how to connect en masse – seemingly authentically and intimately with millions of fans – as brilliantly as Swift.

Social Media 48

Social Media Marketing Media YouTube 48

Buzzstream

SEPTEMBER 4, 2024

It’s how to do it and how to not do it. You can take inspiration for how to not do things as well. So let’s, yeah, let’s talk about some of those mistakes and what we can learn from them or how to avoid them. It could be a customer service team. It’s quite funny. Share your ideas.

International 62

International Internal Digital PR Course 62

Cision

MAY 25, 2017

“I made it all of 20 feet in the door and there were five employees, including the store manager Michael Kline, all discussing how to help my dog—while handing the dog treat after treat from their apron pockets. Now if I could figure out how to thank them.” Ramp specifications, the pitch, materials, width, weight.

Employee 129

Employee Brand Branding Policies 129

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2017

In some cases it’s a creeping cultural problem that turns malignant over time, like the pressure that drove Wells Fargo employees to open a few million fake accounts to earn commissions without the knowledge of their customers. How To Spot The Most Dangerous Reputation Threats. The Viral Customer Complaint.

Reputation 130

Reputation Viral Employee Customer Service 130

Cision

JUNE 15, 2015

Social care (customer service). Good is good…which is to say it’s scalable, rather than “viral” This is where I tell you how to make all of your Facebook posts go viral. On Facebook (and everywhere else), the desire for virality is like the desire to win the lottery. Product research.

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Viral Facebook Measurement Advertising 120