Waxing UnLyrical

APRIL 30, 2013

The image went viral. Susan didn’t even know the image had gone viral until she saw another Facebook friend shared the meme on April 22. Social media by definition is a space where people share ideas and information. ” So, how did it all happen? No harm intended. The crazy part? Not sure how they got it.

Social Media 111

Social Media Reddit Media Facebook 111

Cision

AUGUST 31, 2015

Did you know that over the next five years, the amount of information on the Internet will increase by 500 percent? After comparing the future influx of information to a tsunami, Mark calmed everyone down by reassuring us that The Content Code has all to do with being human and less to do with SEO tactics. Bring your own unique story.

Crisis 120

Crisis Crisis Communications Content Marketing Conference 120

Cision

AUGUST 1, 2016

Virality is a fascinating pursuit, but doesn’t deliver the consistent attention that we need to accomplish our everyday objectives. Facebook probably gives you the most sophisticated options right now (they have the best information), but most social platforms have some degree of Interest-based segmentation tools. Conclusion.

Social Media 84

Social Media Media Customer Service Measurement 84

5W PR

SEPTEMBER 19, 2023

In a world where information is at people’s fingertips, brands must produce content that’s relevant, valuable, and shareable. Brands can participate in online discussions, respond to customer queries, and address concerns promptly. Viral content In the digital age, content can become viral overnight.

Viral 78

Viral Digital PR Storytelling Reputation 78

ImPRessions - Crenshaw Communications

MAY 15, 2018

When a passenger’s video of water flooding a Carnival cruise ship hallway went viral on May 3, it spawned thousands of references to Titanic and some sensational news headlines. Unlike Tesla, Southwest made the simple acknowledgement, showing that the situation had its attention and showing concern for loved ones seeking information.

Crisis 136

Crisis Privacy Airlines Facebook 136

Melissa Agnes

NOVEMBER 10, 2014

And hey, this can be an informal luncheon brainstorm session that takes place every quarter. Do you have systems in place for keeping your platforms, data and proprietary information locked down and secure? Customer service. Don’t think your crisis plan has blind spots? Marketing / Pr / Communications. Operations.

Crisis 100

Crisis How To Crisis Management Exercises 100

Prohibition

JANUARY 17, 2022

The impact that this new form of communication has on PR and marketing has introduced many positive changes for companies looking for better ways to connect with their customers. Rather than directly contacting customer support representatives, customers frequently vent their frustrations on social media. Key Platforms.

Crisis Management 118

Crisis Management Social Media Crisis Media 118

PR in High Definition

JULY 22, 2019

The phrase went viral back in May when a doctored video appeared to show US politician Nancy Pelosi drunk in a TV interview. Imagine waking up to find a doctored video of you has gone viral, you’re being showered with vile abuse and you’re almost powerless in disproving its authenticity.

Media 74

Media Viral Video Newspapers 74

Sword and the Script

MARCH 15, 2022

This also works for viral content – like a retweet on Twitter. In addition, you can share information – to social media or by email – with a single click. Truescope pricing and customers. You’ll only see one result with all the syndications nested underneath. This saves users in terms of both system clutter and data costs.

Tools 165

Tools Media Software Analysis 165

Presspage

SEPTEMBER 9, 2024

Unsurprisingly, negative publicity and viral backlash on these platforms can cause significant reputation damage. Bonus tip: Prepare with our holding statement template Natural disasters, cyber attacks and customer service issues are just three common crisis scenarios that most companies will face at one point or another.

Crisis 78

Crisis Writing How To Reputation 78

Presspage

SEPTEMBER 9, 2024

Unsurprisingly, negative publicity and viral backlash on these platforms can cause significant reputation damage. Bonus tip: Prepare with our holding statement template Natural disasters, cyber attacks and customer service issues are just three common crisis scenarios that most companies will face at one point or another.

Crisis 78

Crisis Writing How To Reputation 78

Cision

OCTOBER 16, 2017

Well, let’s look at your audience, look at all the data points that the rest of people in the marketing organization may have, to inform the story that you are going to create. Steve Barrett: We’ve all seen those go viral haven’t we?

Media 202

Media Storytelling Technology Data 202

Engage PR

JANUARY 6, 2018

A smart social strategy can help businesses develop lead generation, build brand awareness, drive customer acquisition and attract high performing talent. And as a customer service tool it can get critical messages out to the masses quickly when dealing with any crisis comms. Cue social backlash across the internet.

Social Media 60

Social Media Strategy Media Survey 60

Flatiron Communications

JULY 14, 2014

Warzel tried to contact them to ask about the inadvertent tweet: “When reached for comment, a Verizon spokesperson said they’d get back with more information. Who can forget the Comcast repairman who fell asleep at a customer’s home while waiting on the phone for his supervisor? Moments later, the tweet was deleted.

Customer Service 35

Customer Service Viral YouTube Twitter 35

Prohibition

DECEMBER 9, 2021

Will your customer service team receive an increased amount of calls, what about your website and social media channels? Your social media team might already have something for responding to customer service issues. It should be someone with authority to speak on what has happened. Who is monitoring those?

Crisis 62

Crisis Crisis Management Reputation Crisis Communications 62

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media crises have evolved beyond just negative events going viral – whether it is a personal tweet accidentally sent out publicly , or a customer service response gone awry. We all have to be students of social media and actively seek out information to learn more about crisis communications more than ever.

Crisis Communications 40

Crisis Communications Social Media Crisis Communications 40

Prohibition

JANUARY 14, 2022

In today’s world, a negative story about your brand or organisation could go viral in an instant. Your customers could make their displeasure known on your Facebook page and Twitter feed. For example, an employee leaks damaging information about your company. ? A major crisis. What is a PR Crisis Plan?

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Prohibition

JANUARY 24, 2022

Key contacts, templates, and comprehensive protocols on how and when to exchange information, as well as with whom, should all be included in the strategy. Communicate effectively, quickly and with compassion so your customers know what’s happening, what it means to them, and how you plan to fix it. What causes a crisis to go viral?

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Prohibition

DECEMBER 17, 2021

Information technology team. Inactive members : Those persons who do not directly access information from social media, but instead seek information from other sources or are indirectly exposed to information from social media. Informing staff and creating relationships with the media outlets are two of the first steps.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

The Stalwart Blog

APRIL 26, 2020

There’s a ton of content, past video information, and interviews so you can kind of pick through it and figure out what’s important to you. Maybe it’s a poor customer service call that somebody threatened to go on their blog or talk about them on Instagram.

Crisis 78

Crisis Local Facebook Social Media 78

Prohibition

NOVEMBER 9, 2021

provide customer service to their clients. An organic post, on the other hand, can provide you with information on how well your content is received by the public. For instance, brands leverage organic social to: develop their style and tone of voice. Increase the visibility of your website on the internet.

Advertising 62

Advertising Advertising Social Media Facebook 62

PR Fuel

NOVEMBER 27, 2018

Zappos is more well-known for their great customer service, going out of their way to make their kings feel like part of the team. These stories weren’t pushed out by the companies themselves (though Zappos CEO Tony Hsieh includes it in his speeches on customer service); they spread organically throughout the web via word of mouth.

Survey 45

Survey Company Customer Service Small Business 45

Buzzstream

SEPTEMBER 4, 2024

Hana: I think, the relevance and the value needs to be there, but there’s nothing wrong if, if you have a campaign that goes viral or if you have a content that you go, you know what, I think that really would be interested for people to see. So this is like additional information perhaps that you may like. Share your ideas.

Internal 62

Internal International Digital PR Course 62

ImPRessions - Crenshaw Communications

JANUARY 19, 2017

Good customer service and good public relations have never been more aligned. A company can spend millions on a brand reputation campaign, use high-powered PR agencies, and reap the benefits of CEO thought leadership, but if unhappy customers hit a brick wall instead of help, those investments may be squandered.

Customer Service 120

Customer Service Publicity Insurance Insurance 120

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2017

And look no further than the hack of Sony Pictures emails in 2014 or the Democratic National Committee leaks of last summer to appreciate the consequences of private information becoming public. The Viral Customer Complaint. Those viral customer complaints are almost quaint in light of today’s environment.

Reputation 130

Reputation Viral Employee Customer Service 130