Agility PR Solutions

FEBRUARY 14, 2021

With many offering similar products and services at similar prices, one of the best ways to set your company apart from the competition is to offer excellent customer service. These six tips will help you improve your customer service: 1. Utilize automation […].

Customer Service 153

Customer Service Brand Branding Industry 153

Cision

SEPTEMBER 6, 2016

Twitter introduced a feature that allows customers to send you direct messages directly from your site. Late last year, Facebook improved pages’ customer service tools and integrated customer service bots into its Messenger app. You should have resources to support your customer service.

Customer Service 120

Customer Service Social Media Facebook Resources 120

Agility PR Solutions

OCTOBER 27, 2021

When it comes to customer service, the biggest disconnect between consumers and businesses is the desire to solve an issue the first time the company is contacted. The post Consumers to businesses: Your customer service is trying too hard—and not where it matters appeared first on Agility PR Solutions.

Customer Service 161

Customer Service Consumer Company Branding 161

Agility PR Solutions

FEBRUARY 6, 2022

Ignoring customer feedback that’s being shared on social media and other online channels is a huge mistake. The post 6 ways media monitoring insights can improve customer service appeared first on Agility PR Solutions. In fact, it can lead to some pretty serious negative consequences for your business. […].

Customer Service 143

Customer Service Media Social Media Analysis 143

Business Wire

NOVEMBER 15, 2022

You manage the budget, payroll, inventory, website, social media channels, marketing campaigns – and more – all while overseeing your team and providing top-notch customer service. So it’s no surprise that public relations may be pushed to the back burner.

Small Business 399

Small Business Blogging Customer Service Social Media 399

Agility PR Solutions

AUGUST 16, 2022

Americans are very likely to abandon a brand after a poor customer service experience, affirms a new research report from cloud-based call center platform TCN—on the other hand, they are also very likely to recommend a brand after a positive experience.

Customer Service 148

Customer Service Brand Branding Report 148

Agility PR Solutions

APRIL 3, 2022

The post Racing to resolve the ‘Engagement Capacity Gap’: Companies leaning into customer service tech appeared first on Agility PR Solutions. Last year, the firm […].

Customer Service 147

Customer Service Company Technology Brand 147

Ronn Torossian

NOVEMBER 16, 2022

On one hand, these platforms have allowed companies to clearly demonstrate their excellent customer service through direct dialogue. The post Responding to Public Criticism appeared first on. However, on the other hand, the same platforms can create a PR crisis in a matter of a few minutes if […].

Publicity 195

Publicity Customer Service Crisis Social Media 195

Prowly

APRIL 11, 2025

In this article, well explore how to build a reputation that shines even when facing bad reviews or growing public scrutiny. It combines elements of branding, public relations, and digital marketing to ensure that when people think of your business, they associate it with quality, reliability, and positive experiences.

Reputation 104

Reputation Publicity How To Marketing 104

Agility PR Solutions

OCTOBER 30, 2023

In today’s fast-paced digital age, the marriage of PR and AI is revolutionizing customer service. The seamless integration of AI-powered solutions into customer service operations is more than just a technological advancement; it’s a strategic move that can significantly impact PR efforts.

Customer Service 117

Customer Service Technology Trends Publicity 117

Agility PR Solutions

DECEMBER 20, 2021

Although loyalty today is primarily driven by companies’ ability to resolve customer issues on first contact, it will increasingly be shaped by how effectively customer service represents the company in a […].

Customer Service 148

Customer Service Brand Branding Consumer 148

Agility PR Solutions

JANUARY 17, 2021

Customer service today is not what we knew a few years ago. Today, no one has the patience to send customer service emails or dial customer support numbers. Using social media for customer service is not new. Think about it—when was the last time you did so?

Customer Service 116

Customer Service Social Media Media Trends 116

Agility PR Solutions

NOVEMBER 5, 2023

It’s a strategy, a tool that redefines the core of customer service by enabling real-time, clear, and cost-effective communication. VoIP technology is not just about making calls over the internet.

Customer Service 113

Customer Service Technology Tools Strategy 113

Business Wire

OCTOBER 4, 2021

We have held a key position at the intersection of technology and news creation, distribution, and consumption, allowing us to focus on the services and innovations needed to connect organizations with audiences. We have built the teams and solutions needed to provide our clients with the exceptional customer service they deserve.

Blogging 430

Blogging Customer Service Engineering Technology 430

Agility PR Solutions

MAY 2, 2024

But when used accurately, social media can bring you closer to your customers and make them feel like […] The post 10 ways you can use social media to improve your customer service appeared first on Agility PR Solutions.

Customer Service 110

Customer Service Social Media Media Publicity 110

Agility PR Solutions

OCTOBER 8, 2024

Customer service has always been a pinnacle of business success—however, it has never been as important as it is now in today’s market. That said, part […] The post Impactful customer service is non-negotiable for brands in today’s market appeared first on Agility PR Solutions.

Customer Service 101

Customer Service Brand Branding Marketing 101

Agility PR Solutions

NOVEMBER 8, 2020

expect customer support to get more empathetic or more responsive—and in some cases, both, according to new research from customer service solution Hiver. to give organizations insights into consumer expectations regarding customer support […]. The firm surveyed 1000 respondents in the U.S.

Customer Service 96

Customer Service Consumer Survey Trends 96

ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

But it’s a perfect time for fresh leadership, and a good way for Korey to be sent packing as a public face of the brand. It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. Businesses spend millions on brand reputation and community service.

Customer Service 227

Customer Service Employee Reputation Leadership 227

Agility PR Solutions

DECEMBER 12, 2023

Customer service and public relations have a lot in common. The difference is that customer service applies to your customer base and PR shapes the general public’s perception of your business.

Customer Service 96

Customer Service Publicity Branding Brand 96

Agility PR Solutions

JULY 8, 2024

Short message service, or SMS, is one of the most popular methods businesses use for personalized customer service. According to a report, 86 percent of business owners have used SMS marketing to text their customers in the past year.

Customer Service 91

Customer Service Marketing Technology Report 91

Agility PR Solutions

DECEMBER 3, 2023

However, with the countless customer interactions happening on various social media platforms, it’s easy to stumble into common pitfalls that can harm your brand’s reputation.

Customer Service 106

Customer Service Social Media How To Media 106

Agility PR Solutions

APRIL 8, 2024

Chatbots are swiftly becoming a customer service norm, on hand to help clientele instantly, at any time of the day. Certainly not by setting it up, […] The post 14 chatbot metrics to track whether your AI is performing good customer service appeared first on Agility PR Solutions.

Customer Service 101

Customer Service Company Branding Brand 101

Agility PR Solutions

JULY 28, 2022

If you are in charge of social media customer service, the first thing that you need to know is that people who use social networks for customer service expect a lot more than they would from a company’s main website. This means that your response to any customer questions or complaints needs to be quick […].

Customer Service 85

Customer Service Social Media Media Company 85

Agility PR Solutions

JANUARY 3, 2023

No matter how great of a product a business might develop, if the company’s customer service isn’t reliable and helpful, or simply difficult for consumers to reach out to, other people will eventually hear about that, and the company will lose out on customers.

Customer Service 85

Customer Service Consumer Company Branding 85

Agility PR Solutions

SEPTEMBER 10, 2024

Brands and businesses are increasingly turning to AI-powered customer service to reduce costs and increase efficiency, but the majority of participants in a new survey from customer experience and business process outsourcing firm Acquire BPO have had plenty of time to make their AI-driven customer service functional and satisfactory, As companies, (..)

Customer Service 101

Customer Service Survey Consumer Company 101

ImPRessions - Crenshaw Communications

APRIL 18, 2023

The terms “ public relations” and “reputation management” are sometimes used interchangeably. Gartner calls reputation management “the practice of influencing stakeholder perceptions and public conversations about an organization and its brands.” There are ways to turn bad publicity into a net gain.

Reputation 333

Reputation Crisis Customer Service B2B 333

Agility PR Solutions

MARCH 16, 2023

An uncertain economic environment and changing consumer behavior is causing a major shift in the retail industry, now underpinned more by customer experience and engagement than more traditional measures such as quality and price (although those features remain key)—one in three shoppers will switch to a new brand after one bad experience, affirms (..)

Customer Service 85

Customer Service Retail Measurement Consumer 85

Shift Communications

MAY 22, 2017

Legacy publications find themselves more under the gun every day, with declining subscribers and decreasing advertising revenues. A significant portion of everyday work in public relations is dealing with unstructured text, such as: Client emails. Industry publications and articles. @Uber has no cars. Client announcements.

Publicity 166

Publicity Analytics Data Advertising 166

Agility PR Solutions

SEPTEMBER 26, 2023

workers […] The post Tech can’t fix everything: Large majority of workers say company culture is what drives productivity, innovation, and customer service appeared first on Agility PR Solutions. Nearly three-fourths of U.S.

Customer Service 106

Customer Service Company Course Brand 106

Cision

MAY 30, 2017

You need to find public, online references to your company and your products or services. Sterling and his team have robust forums set up for both organizations, providing a perfect way to listen to devoted customers every day. “I I want to be close enough to my customers to smell them,” Sterling told me.

Software 328

Software Customer Service Google Small Business 328

Agility PR Solutions

SEPTEMBER 7, 2023

DOT’s investigation found that […] The post The too-often neglected facet of PR: Good customer service—my personal experience with American Airlines appeared first on Agility PR Solutions. Department of Transportation (DOT) today fined American Airlines $4.1

Airlines 96

Airlines Customer Service Transportation Branding 96

Agility PR Solutions

AUGUST 12, 2024

Consumers just can’t seem to cross that bridge when it comes to customer service, even with the businesses they’ve known and trusted for years.

Customer Service 96

Customer Service Consumer Tools Trends 96

Agility PR Solutions

MARCH 9, 2023

The firm’s new report, […] The post Customer service PR: Negative interactions motivate consumers to consider switching brands appeared first on Agility PR Solutions.

Customer Service 78

Customer Service Consumer Brand Branding 78

Agility PR Solutions

APRIL 13, 2022

The post Customer service execs all agree: Using chat with customers strengthens customer experience appeared first on Agility PR Solutions.

Customer Service 78

Customer Service Trends Report Publicity 78

Ronn Torossian

MAY 7, 2021

There is a difference between a brand or company making a simple customer-service blunder, a company having a vast communications crisis. Even the most minor customer service-related errors can turn into massive problems that get media and public attention. Each needs […].

Crisis 195

Crisis How To Customer Service Company 195

PRSay

MARCH 26, 2021

The PRSA Diversity & Inclusion Committee spoke with Nathalie Santa Maria, APR, owner and chief communications officer at Sunnyside Communications , to discuss how diversity, equity and inclusion (DE&I) work is impacting women in public relations and potentially opening more doors for honest dialogue.

Publicity 173

Publicity Nonprofit Customer Service Writing 173

ImPRessions - Crenshaw Communications

JULY 14, 2021

Some companies in the B2B tech space who have just begun to use strategic public relations may not be know the full value that conference speaking engagements and industry awards offer. Especially in the B2B tech space, buyers are seeking partners that also provide great service in addition to a great product.

B2B 334

B2B Company Case Study Conference 334