Communications Conversations
NOVEMBER 8, 2018
Overlooked social network #3: Reddit. Why Reddit? Let’s be clear: Reddit isn’t for every brand. I say that because Reddit isn’t a marketing play the way most social networks can be. Case in point: Brands like Microsoft that use Reddit as a customer service channel. 300M users.
Waxing UnLyrical
APRIL 30, 2013
” 3) Without asking or anyone else knowing, Susan’s friend’s boyfriend saw the picture, thought it was funny, uploaded it to Imgur, and posted it to Reddit. Here are some screen captures from the conversation with PreventDisease.com (this conversation was before we traced the original image back to Reddit/Imgur).
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Communications Conversations
MAY 29, 2019
Second, despite all the negativity around social right now, brands still have two big reasons to use it: customer service and innovation. This is what they’ve essentially done on Reddit. Build and facilitate a community of Xbox users who will answer customer questions for them ! I mean, just ask Microsoft.
Sword and the Script
MARCH 15, 2022
In terms of social media monitoring, the company checks off the important boxes: Twitter, Facebook, Instagram, Reddit, TikTok, YouTube and forums. These tiers will be based on levels of customer service and data – this is where the way they handle syndication noted above will save you money. All the searches are real-time.
Sword and the Script
JUNE 3, 2020
The company also says it has doubled “the amount of content from Reddit” for media monitoring. She joined the company as a sales associate in 1987 and before her promotion served as the company’s chief customer service officer. Del Colle is the first woman to earn that title in the 130-year old company.
Communications Conversations
FEBRUARY 6, 2019
After all, channels like Reddit and Nextdoor didn’t even show up on this list! The way I see it, “brand engagement” now equals customer service as many brands staff channels like Facebook and Twitter with customer service teams. 6: Still confused by marketers’ approach to engagement.
Buzzstream
AUGUST 28, 2024
Besides, the customer service team is very receptive to feedback and usually aims to improve on issues pretty quickly.” One Reddit user offered this advice when dealing with Cision’s sales team (which is generally great advice when dealing with any sales team at a large company): 2. billion social media profiles.
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