Reputation Us

OCTOBER 21, 2024

On October 17, 2024, RepUs’s President and Chief Reputation Officer Casey Boggs presented to the National Customer Service Association members the “10 Actions to Build a Positive Reputation Through Customer Service.” How would you rank your customer service vs. these reputation actions?

Customer Service 78

Customer Service Reputation Employee Community 78

Sword and the Script

MAY 28, 2024

Forrester did not disclose the sample size of its survey. A copy of the survey is available for purchase and listed at $395.00. The company polled 318 “subscription leaders” – most of which operate in the B2B space – using an independent survey panel (which I’ve also used and trust). >>> Need an extra pair of hands?

B2B 138

B2B Survey Marketing Measurement 138

Agility PR Solutions

MARCH 9, 2023

The firm’s new report, […] The post Customer service PR: Negative interactions motivate consumers to consider switching brands appeared first on Agility PR Solutions.

Customer Service 78

Customer Service Consumer Brand Branding 78

ImPRessions - Crenshaw Communications

DECEMBER 8, 2020

It’s a platform that has expanded over the years from pure CRM to include marketing, customer service, data visualization, workflow and more. Survey your team – Ask your team their opinion about something more quickly with the Simple Poll app on Slack. Install the Slack chrome extension for faster sharing. .

Mobile 310

Mobile Meeting Customer Service Survey 310

Prowly

JANUARY 29, 2025

Use market benchmarks and monitor customer loyalty. 3 Evaluate customer feedback Analyze recurring themes in reviews, complaints, and praises. Follow customer engagement as well. Ask them directly - use a brand health survey to detect any cracks in your brand image. Focus on Social Listening Platforms. How to do it?

Measurement 104

Measurement Brand Branding Analytics 104

ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. Or even that warp-speed growth goals and cult branding pervert work culture — though they often do.

Customer Service 156

Customer Service Employee Reputation Leadership 156

5W PR

NOVEMBER 12, 2024

Anticipate customer needs and offer solutions before problems arise. Equip Equip customer service representatives with the tools and training they need to provide exceptional service.  Create online spaces where customers can connect, share experiences, and provide feedback. Organize

Product Launch 78

Product Launch B2B Industry Case Study 78

ImPRessions - Crenshaw Communications

JANUARY 5, 2017

The Global Communications Report, a comprehensive worldwide survey of more than 1,000 senior PR executives worldwide, reveals that the global PR industry is predicted to grow from its current estimated size of $14 billion to $19.3 According to a 2015 Chief Communications Officer survey by Korn Ferry , CCOs in the U.S.

Trends 124

Trends SEO Leadership Print 124

5W PR

NOVEMBER 27, 2024

Prioritizing Customer Experience Exceptional customer service is paramount for attracting and retaining visitors. Train the staff to provide personalized service and go the extra mile to exceed expectations. This not only benefits the casino but also contributes to the overall vibrancy of the destination.

How To 78

How To Marketing Hotels Local 78

5W PR

APRIL 5, 2025

According to a 2021 PwC Global Crisis Survey, 95% of business leaders expect crisis incidents to increase or remain the same in the coming years, highlighting the growing importance of crisis PR preparedness.

Crisis 78

Crisis Communications Crisis Communications Crisis Management 78

Sword and the Script

APRIL 23, 2019

But a new survey out of the Center for Public Relations at USC Annenberg shows that isn’t happening among some PR pros and corporate communicators. The annual survey polled 210 CEOs, 1,583 PR professionals and 378 students with an eclectic mix of questions to develop the 2019 Global Communications Report.

Technology 150

Technology Study Communications Survey 150

ImPRessions - Crenshaw Communications

JUNE 28, 2018

For many of our clients we field quarterly surveys designed to generate relevant news or insights. Social monitoring and listening not only give us a heads up on customer service issues or negative PR, but they can illuminate industry trends and customer behavior. Surveys are the data gift that keep giving.

Storytelling 149

Storytelling Data Survey Financial 149

Cision

NOVEMBER 11, 2016

or (what we particularly like) regular, ongoing consumer and other surveys to produce usable, newsworthy data. Have a strong story to tell – both a founder story and a product or service “origin” story. This included commissioning a consumer survey on campus safety which led to broadcast and other coverage.

Communications 253

Communications Data Local Survey 253

Cision

APRIL 21, 2017

Invite them first to participate in surveys and focus groups, since they’ll be the ones who know your products best and can make suggestions for improvement. If they share an interesting post or status update, make sure to like and share it when relevant. Ask for Their Feedback.

Brand 229

Brand Branding Social Media Survey 229

Prowly

APRIL 10, 2025

Keyword rankings in Semrush TRY PROWLY FOR 7 DAYS FREE #4 Audience perception metrics Brand recall surveys Measure brand recall using surveys that ask respondents to list brands they remember in your category without prompts (unaided recall) or to recognize your brand from a provided list (aided recall).

Brand 104

Brand Branding How To Measurement 104

Cision

MARCH 13, 2017

Social media has always been recognized as a strong customer service facilitator. Here’s a great example of how customer complaints and feedback can be converted into marketing: “Apple responds to people’s tweets with entire commercials” – via Mashable. Bank on Social for SEO & PR.

SEO 229

SEO Social Media Tools Google 229

ImPRessions - Crenshaw Communications

SEPTEMBER 25, 2018

A 2018 IWG survey indicated that 70% of workers work remotely at least one day per week. Internal comms drives good customer service. As most business people know, it costs five times as much to capture a new customer than it takes to keep an existing one. 8 reasons to invest in internal PR. Rise of the remote workforce.

Internal 136

Internal International Communications Employee 136

Sword and the Script

MAY 25, 2021

Brands earn customer trust in business by protecting their data, offering a reasonable value, focusing on the quality of their product or service and delivering good customer experiences. That’s the overarching conclusion stemming from a global survey carried out by Morning Consult. and has a margin of error of 3%.

Brand 112

Brand Branding Survey Customer Service 112

Cision

APRIL 10, 2017

At Forrester’s Customer Marketing conference held last week in New York, speakers ranging from Casey Carey, director of marketing at Google Analytics to Stephen Kennedy, director of loyalty marketing at Dominos discussed how personalization is helping brands succeed.

Brand 223

Brand Branding Pitching Conference 223

ImPRessions - Crenshaw Communications

JUNE 23, 2016

What really makes a difference is customer service, and that includes the vendor’s knowledge about the customer’s business and industry. My readers have said in survey after survey that they don’t want a product pitch; they want insights.

Financial 136

Financial Pitching Survey Customer Service 136

ImPRessions - Crenshaw Communications

JULY 6, 2016

The explosion of digital and social media has made every factor of corporate reputation―from customer service to CEO behavior―relevant to brand image, and therefore to PR. They must offer ideas and inspiration, not just great products and services. Even consumer brands need to position themselves and their companies as leaders.

SEO 204

SEO Analytics B2B Measurement 204

Sword and the Script

JANUARY 12, 2016

A recent survey by the employment agency, The Creative Group , says corporate executives are increasingly inclined to pin the communications shop with such responsibility. The results comparing the two surveys are depicted in a graphic, which is published nearby ( click here for higher resolution ). Social media is publishing.

Survey 60

Survey Social Media Corporate Media 60

5W PR

MARCH 16, 2025

This might include: Website behavioral data Customer purchase history Email engagement metrics Survey responses Customer service interactions Mobile app usage data Implement clear value exchanges to encourage users to share their data willingly.

Privacy 78

Privacy Marketing Advertising Advertising 78

Stuart Bruce

JULY 15, 2014

Yesterday, the Financial Times published the fifth FTSE350 Boardroom Bellwether survey which revealed that almost half the boards of the UK’s largest public companies have not discussed their social media strategies in the past 12 months.

Social Media 132

Social Media Public Affairs Media Crisis Communications 132

5W PR

FEBRUARY 17, 2025

Tools like social media monitoring platforms, customer surveys, and online review tracking can help companies stay informed about public perception. Engaging with customers directly and addressing their concerns can also demonstrate a commitment to improvement.

Crisis 78

Crisis Brand Branding Case Study 78

Cision

MAY 10, 2016

It is the next iteration of integrated marketing communications that links communications more closely to marketing, sales and customer service. I always conduct surveys on social media use in my marketing classes. Market surveys show the same Snapchat adoption rate and maturation. Is there a downside? It’s not a 9 a.m.

Storytelling 120

Storytelling Customer Service Travel Instagram 120

5W PR

DECEMBER 26, 2019

In appreciation of the impact SEO ranking can deliver, closer attention will be paid to Google’s My Business Listing by many of the survey respondents. In their own survey of U.S. Survey responders to Databox agreed that chat marketing is the future and marketers need to be prepared sooner than later for it. SEO RANKING.

Marketing 113

Marketing Instagram Media SEO 113

Cision

MAY 18, 2015

Probably the least exciting aspect of social listening is customer service. You may provide customer service by phone or by email, in great volume or in great scarcity – but social care (customer service on social media) is the primary reason that many social users will engage with brands on social platforms.

Customer Service 120

Customer Service Social Media Analysis Data 120

Sword and the Script

JANUARY 26, 2021

There’s survey data to support the notion. MarketingCharts recently reviewed a survey by BrightLocal, which makes marketing software, and found about 40% of consumers read the responses to reviews. click image for higher resolution).

Survey 140

Survey Small Business Software Data 140

5W PR

APRIL 5, 2025

According to PwC’s Global Crisis Survey, 42% of organizations that weathered crises successfully attribute their resilience to having a detailed plan in place. Creating an Effective Crisis Management Plan A comprehensive crisis management plan serves as the cornerstone of organizational preparedness.

Crisis Management 60

Crisis Management Crisis Crisis Communications Resources 60

Agility PR Solutions

JANUARY 4, 2023

Despite the current economic outlook, 58 percent of retail marketers surveyed are investing in customer experience tools to drive revenue and evolving their customer service approach to deliver more interactive, unified engagements, new research from customer-focused cloud contact center Talkdesk reveals.

Retail 78

Retail Trends Customer Service Survey 78

Agility PR Solutions

JANUARY 12, 2023

New research from customer service firm Intercom affirms that the way companies talk to their customers can significantly impact retention and business growth, revealing that three in four consumers say “communication that makes them feel valued” is a top or the most important factor when doing business with a brand.

Consumer 85

Consumer Customer Service Survey Company 85

Cision

FEBRUARY 23, 2016

Whether they complain or rave about their recent experience with your brand, customer service experience, what they say impacts your reputation. This information can then be used in correlation with customer satisfaction surveys or brand tracking data to determine how well your brand is doing to meet its customers’ needs.

Measurement 120

Measurement Customer Service Meeting Data 120

5W PR

JUNE 7, 2021

Customer service. Instant messaging apps are ideal for customer service. Special offers can be sent and customer queries can be resolved through back-and-forth conversation. Busy customers can be sent reminders to lessen missed appointments and fill up openings.

Real Estate 107

Real Estate Marketing Customer Service Mobile 107

Polaris

JUNE 24, 2016

Respondents to a recent survey of IT professionals reported an average of 40 cyber attacks per year. One-third of survey respondents claimed their company lost intellectual property due to a cyber attack and 36% of them believe the attack reduced their competitive advantage. Cyber attacks are de rigueur these days.

Communications 119

Communications How To Crisis Survey 119

Polaris

MAY 5, 2015

Earlier this year, she conducted an online survey with 1,674 YMC members. In the predictable category: moms are active on social media; 90% of those surveyed share content on social networks; and, most of the time, moms hang out online on Facebook (although half also visit YouTube, blogs, Pinterest, and Twitter at least weekly).

Brand 100

Brand Branding Pinterest YouTube 100

Landis PR

SEPTEMBER 20, 2021

Make sure you create a reporting vehicle for gathering that information – it can be as simple as a customer service “how did you hear about us?” If you want to know how well a team works, put a campaign together and then survey those involved afterward. That’s a win. Team goals. Was the work inspiring? Infuriating?

Measurement 105

Measurement Customer Service Survey Creativity 105