ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. Or even that warp-speed growth goals and cult branding pervert work culture — though they often do.

Customer Service 227

Customer Service Employee Reputation Leadership 227

ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. Or even that warp-speed growth goals and cult branding pervert work culture — though they often do.

Customer Service 156

Customer Service Employee Reputation Leadership 156

Agility PR Solutions

JANUARY 4, 2023

Despite the current economic outlook, 58 percent of retail marketers surveyed are investing in customer experience tools to drive revenue and evolving their customer service approach to deliver more interactive, unified engagements, new research from customer-focused cloud contact center Talkdesk reveals.

Retail 78

Retail Trends Customer Service Survey 78

5W PR

NOVEMBER 27, 2024

Prioritizing Customer Experience Exceptional customer service is paramount for attracting and retaining visitors. Train the staff to provide personalized service and go the extra mile to exceed expectations. This not only benefits the casino but also contributes to the overall vibrancy of the destination.

How To 78

How To Marketing Hotels Local 78

Agility PR Solutions

JANUARY 12, 2023

New research from customer service firm Intercom affirms that the way companies talk to their customers can significantly impact retention and business growth, revealing that three in four consumers say “communication that makes them feel valued” is a top or the most important factor when doing business with a brand.

Consumer 86

Consumer Customer Service Survey Company 86

Agility PR Solutions

OCTOBER 17, 2022

New research from low-code platform provider Pegasystems finds that business leaders are doubling down on pre-emptive customer service technology to help meet the demands of less loyal and more digital savvy customers.

Technology 78

Technology Customer Service Survey Study 78

Agility PR Solutions

MARCH 13, 2023

In step with the speed of digital interactions, consumers have developed an equally short fuse when it comes to customer service.

Customer Service 78

Customer Service Survey Consumer Company 78

5W PR

NOVEMBER 12, 2024

Anticipate customer needs and offer solutions before problems arise. Equip Equip customer service representatives with the tools and training they need to provide exceptional service.  Create online spaces where customers can connect, share experiences, and provide feedback. Organize

Product Launch 78

Product Launch B2B Industry Case Study 78

Agility PR Solutions

AUGUST 8, 2022

Even though mobile apps have become the center of people’s everyday lives, many companies are missing an opportunity to deliver customer support in a way that is most helpful to their mobile app customers, according to new research from in-app customer service firm Helpshift.

Consumer 78

Consumer Brand Branding Mobile 78

Sword and the Script

MAY 25, 2021

Brands earn customer trust in business by protecting their data, offering a reasonable value, focusing on the quality of their product or service and delivering good customer experiences. That’s the overarching conclusion stemming from a global survey carried out by Morning Consult. and has a margin of error of 3%.

Brand 107

Brand Branding Survey Customer Service 107

Cision

MAY 30, 2017

Sterling and his team have robust forums set up for both organizations, providing a perfect way to listen to devoted customers every day. “I I want to be close enough to my customers to smell them,” Sterling told me. Intermediate: Dedicated Customer Service and Reviews Software. Don’t just wait for customers to complain.

Software 328

Software Customer Service Google Small Business 328

5W PR

DECEMBER 13, 2021

One of the best ways that companies can realize how important customer service communication is is to first acknowledge that the consumers are the primary stakeholders of any business. The reason why consumers value communication from brands is that that’s both the first and the last step of the customer service delivery process.

Communications 88

Communications Consumer Customer Service Case Study 88

ImPRessions - Crenshaw Communications

JUNE 28, 2018

For many of our clients we field quarterly surveys designed to generate relevant news or insights. Social monitoring and listening not only give us a heads up on customer service issues or negative PR, but they can illuminate industry trends and customer behavior. Surveys are the data gift that keep giving.

Storytelling 149

Storytelling Data Survey Financial 149

ImPRessions - Crenshaw Communications

DECEMBER 8, 2020

It’s a platform that has expanded over the years from pure CRM to include marketing, customer service, data visualization, workflow and more. Survey your team – Ask your team their opinion about something more quickly with the Simple Poll app on Slack. Install the Slack chrome extension for faster sharing. .

Mobile 310

Mobile Meeting Customer Service Survey 310

5W PR

OCTOBER 6, 2023

It demonstrates that the brand values its customers and is dedicated to resolving any issues. Collecting feedback Businesses actively gather feedback through various channels, such as surveys , social media, customer support interactions, and online reviews. Their sense of ownership can drive greater engagement and advocacy.

Consumer 88

Consumer Strategy Case Study Survey 88

Sword and the Script

APRIL 23, 2019

But a new survey out of the Center for Public Relations at USC Annenberg shows that isn’t happening among some PR pros and corporate communicators. The annual survey polled 210 CEOs, 1,583 PR professionals and 378 students with an eclectic mix of questions to develop the 2019 Global Communications Report.

Technology 127

Technology Study Communications Survey 127

5W PR

APRIL 18, 2022

One such example comes from the popular fast-food chain Wendy’s, which uses several different strategies, including interacting with customers, sharing humorous content such as memes, making references to trending topics and pop culture across their content, and providing consumers with freebies. Reputation Management.

Strategy 88

Strategy Marketing Reputation Survey 88

ImPRessions - Crenshaw Communications

SEPTEMBER 25, 2018

A 2018 IWG survey indicated that 70% of workers work remotely at least one day per week. Internal comms drives good customer service. As most business people know, it costs five times as much to capture a new customer than it takes to keep an existing one. 8 reasons to invest in internal PR. Rise of the remote workforce.

Internal 136

Internal International Communications Employee 136

5W PR

JUNE 7, 2021

Customer service. Instant messaging apps are ideal for customer service. Special offers can be sent and customer queries can be resolved through back-and-forth conversation. Busy customers can be sent reminders to lessen missed appointments and fill up openings.

Real Estate 107

Real Estate Marketing Customer Service Mobile 107

5W PR

MAY 3, 2021

That data came from the 650 member plus trade association, Interactive Advertising Bureau (IAB), which surveyed an unidentified number of agencies and marketers in late November. A lot has previously been written, both pro and con, about customer service and the increased use of AI and chatbots. What Else Increased?

Brand 88

Brand Branding Customer Service Consumer 88

5W PR

DECEMBER 26, 2019

In appreciation of the impact SEO ranking can deliver, closer attention will be paid to Google’s My Business Listing by many of the survey respondents. In their own survey of U.S. Survey responders to Databox agreed that chat marketing is the future and marketers need to be prepared sooner than later for it. SEO RANKING.

Marketing 113

Marketing Instagram Media SEO 113

Sword and the Script

MARCH 29, 2022

The consulting firm polled 3,000 B2B decision-makers and found customers want an always-on, personalized, and omnichannel customer experience (CX) or they’ll leave. The consulting firm surveyed 3,360 B2B decision-makers in 12 markets including the U.S. 72% want customer service available 24/7 across all of these channels.

B2B 101

B2B Company Software Mobile 101

Communications Conversations

JUNE 18, 2020

Let’s look at four big shifts that have been happening in 2020 so far, and how I would argue most social media marketers have reacted: Shift #1: Customers don’t want ‘storytelling’–they want exceptional customer service. Might not be the sexiest trend of 2020, but it has teeth. And, for good reason.

Social Media 88

Social Media Customer Service Marketing Pinterest 88

The Hoyt Organization

SEPTEMBER 10, 2024

Follow how your stories affect customer acquisition, retention, and lifetime value. The real gems of insight often come from your customers. Run surveys, interviews, or social listening to understand how your stories can better resonate with your audience.

Financial 101

Financial Real Estate Brand Branding 101

Landis PR

SEPTEMBER 20, 2021

Make sure you create a reporting vehicle for gathering that information – it can be as simple as a customer service “how did you hear about us?” If you want to know how well a team works, put a campaign together and then survey those involved afterward. That’s a win. Team goals. Was the work inspiring? Infuriating?

Measurement 105

Measurement Customer Service Survey Creativity 105

5W PR

FEBRUARY 8, 2021

Yet one area that was poised to advance but wallowing in low customer dissatisfaction even before the pandemic is the mortgage industry. Power survey showed that more than half the first-time home buyers polled (54%) felt angry or confused when their mortgages were turned over to mortgage servicing companies. A 2019 J.D.

Customer Service 88

Customer Service Policies Analysis Training 88

Landis PR

JULY 26, 2021

Reputation provides listings, monitoring and multiple interaction channel management tools, including reviews, surveys and service tickets. The basics are to always provide high-quality products and customer service, engage your audiences proactively and regularly publish informative content.

Reputation 111

Reputation Tools SEO Customer Service 111

Stephen Waddington

DECEMBER 2, 2019

It’s indicative of the fact that outside of customer service social media engagement has largely become a paid activity. Monitoring and listening to customers was also one of the top areas in which brands wanted more education in contrast to a decline in investment in this area.

Digital PR 78

Digital PR Report Communications Crisis Management 78

Sword and the Script

MAY 19, 2015

It seems to me the same is true of customer service. Every few years there’s a new book that forewarns of a customer revolution. Mass media, the web, social media were all destined to change customer service. Good customer service isn’t the rule, it’s an exception. Voice of Customer.

Infographics 60

Infographics Customer Service Exercises Software 60

ImPRessions - Crenshaw Communications

JUNE 23, 2016

What really makes a difference is customer service, and that includes the vendor’s knowledge about the customer’s business and industry. My readers have said in survey after survey that they don’t want a product pitch; they want insights.

Financial 136

Financial Pitching Survey Customer Service 136

Sword and the Script

JANUARY 26, 2021

There’s survey data to support the notion. MarketingCharts recently reviewed a survey by BrightLocal, which makes marketing software, and found about 40% of consumers read the responses to reviews. click image for higher resolution).

Survey 109

Survey Small Business Software Data 109

Cision

MAY 10, 2016

It is the next iteration of integrated marketing communications that links communications more closely to marketing, sales and customer service. I always conduct surveys on social media use in my marketing classes. Market surveys show the same Snapchat adoption rate and maturation. Is there a downside? It’s not a 9 a.m.

Storytelling 120

Storytelling Customer Service Travel Instagram 120

PR 20/20

JUNE 6, 2023

The platform is now a comprehensive suite of tools and services to help businesses with their marketing, sales, customer service, and operations. It’s ultimately designed to enable businesses to attract, engage, and delight customers throughout their buyer's journey.

Knowledge Base 52

Knowledge Base Customer Service System Analytics 52

Newsfile

JANUARY 30, 2024

AI Integration in Daily Tasks According to the latest annual McKinsey Global Survey on the State of AI , the most commonly reported uses of generative AI tools are in marketing and sales, product and service development and service operations. AI research In 2023, 58% of PR pros surveyed tapped into AI to conduct research.

Trends 105

Trends YouTube Video Social Media 105

Reputation Us

APRIL 12, 2023

You may want to conduct a survey among executives, staff and customers to understand their current comfort levels. The same goes for your customer service and sale departments. Will they feel “replaced,” “monitored” or “distrustful” for any reason?

Reputation 88

Reputation Financial Training Enterprise 88

The Hoyt Organization

FEBRUARY 19, 2024

A local consumer review survey by Brightlocal shows that 98% of consumers occasionally read reviews for local businesses. This means that one of the first things potential customers will do is look up your business online. Therefore, having online reviews is crucial for your business’s success.

Policies 92

Policies Construction Reputation Local 92

Rock the Status Quo

JANUARY 22, 2015

But I feel this survey is extremely misleading, even detrimental to the importance of media. As with any survey-style of research, answers are also skewed based on who was interviewed and their personal perspective, even timing when they took the survey based on what influenced them that specific day.

Agency 100

Agency Survey Customer Service Engineering 100