ImPRessions - Crenshaw Communications

MAY 15, 2018

When a passenger’s video of water flooding a Carnival cruise ship hallway went viral on May 3, it spawned thousands of references to Titanic and some sensational news headlines. Starbucks routinely engages with its customers on Twitter and other social platforms, responding to many questions and customer service issues.

Crisis 136

Crisis Privacy Airlines Facebook 136

Sword and the Script

NOVEMBER 19, 2019

The reputation the network services and solutions provider Earthlink gained for customer service is a prime example. The best stories will be found, will go viral, and will be so well absorbed that the delivery matters a little less. 5) As a marketing leader in a large enterprise, how have you used storytelling?

Storytelling 89

Storytelling Brand Branding Customer Service 89

Prohibition

JANUARY 17, 2022

The impact that this new form of communication has on PR and marketing has introduced many positive changes for companies looking for better ways to connect with their customers. Rather than directly contacting customer support representatives, customers frequently vent their frustrations on social media.

Crisis Management 118

Crisis Management Social Media Crisis Media 118

Sword and the Script

MARCH 15, 2022

In terms of social media monitoring, the company checks off the important boxes: Twitter, Facebook, Instagram, Reddit, TikTok, YouTube and forums. This also works for viral content – like a retweet on Twitter. Several vendors do the same and they all make UX improvements to how the data is displayed in their platforms.

Tools 165

Tools Media Software Analysis 165

prTini

SEPTEMBER 5, 2014

Want to Go Viral? How to Leverage a Personal Touch to Enhance Customer Service (client). Twitpic Is Shutting Down, Blames Twitter. Follow Team Geben on Twitter for more articles and resources throughout the week. Instagram’s #Hyperlapse Racks Up 119k Posts in First Week. 25 Ways to Tighten Your Writing.

Media Relations 49

Media Relations Case Study Viral Instagram 49

Engage PR

JANUARY 6, 2018

A smart social strategy can help businesses develop lead generation, build brand awareness, drive customer acquisition and attract high performing talent. And as a customer service tool it can get critical messages out to the masses quickly when dealing with any crisis comms. Cue social backlash across the internet.

Social Media 60

Social Media Strategy Media Survey 60

Flatiron Communications

JULY 14, 2014

Earlier today, Buzzfeed’s Charlie Warzel tweeted a link to his story that exposed Verizon for giving preferential help to customers with large social followings. The revelation went public via an accidental tweet to the 78,000 followers of Verizon Support’s main Twitter account. Veronica Belmont. Ryan Block.

Customer Service 35

Customer Service Viral YouTube Twitter 35

Lauri Pehar Borsh

AUGUST 12, 2015

You do not have to become a viral sensation to be successful! However, having at least a few hundred people who consistently rave about how awesome you are will build credibility within the eyes of the media and your target customer. Make sure your logo is spectacular, your website is superb, and your customer service is unbeatable.

Enterprise 60

Enterprise Advertising Advertising Pitching 60

Lauri Pehar Borsh

AUGUST 12, 2015

You do not have to become a viral sensation to be successful! However, having at least a few hundred people who consistently rave about how awesome you are will build credibility within the eyes of the media and your target customer. Make sure your logo is spectacular, your website is superb, and your customer service is unbeatable.

Enterprise 60

Enterprise Advertising Advertising Pitching 60

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media crises have evolved beyond just negative events going viral – whether it is a personal tweet accidentally sent out publicly , or a customer service response gone awry.

Crisis Communications 40

Crisis Communications Social Media Crisis Communications 40

Beyond PR

AUGUST 18, 2016

But consistency goes beyond the products you develop and customer service you provide. While a viral video or meme can boost visibility, brand visuals shouldn’t be one-hit wonders. Follow her on Twitter @ADHicken for tweets about marketing, the media, Cleveland and comic books. The goal is to be repeatedly recognized.

Brand 40

Brand Branding Product Launch Guidelines 40

Prohibition

JANUARY 14, 2022

In today’s world, a negative story about your brand or organisation could go viral in an instant. Your customers could make their displeasure known on your Facebook page and Twitter feed. Corporate impropriety, such as fraud, theft, negligence, corruption, deception, poor customer service etc.

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

Prohibition

JANUARY 24, 2022

What causes a crisis to go viral? On Facebook or Twitter, reputations created over years may be crushed in minutes. Prohibition PR specialises in custom-created, on-site training programmes. We’ve trained professionals across the country to improve their performance, offer better customer service, and increase efficiency.

Crisis Communications 62

Crisis Communications Crisis Agency Communications 62

Prohibition

NOVEMBER 9, 2021

Facebook, LinkedIn, Twitter, and Instagram are the primary social media platforms that support paid posts. provide customer service to their clients. You may think of organic content as anything you post on social media sites such as Twitter and Facebook, as well as everything you pin on Pinterest.

Advertising 62

Advertising Advertising Social Media Facebook 62

MaccaPR

FEBRUARY 10, 2015

The Nashville-bred superstar has leveraged every element of her social identity – on Facebook, Twitter, Instagram, Tumblr, Pinterest, Vevo and YouTube – to make "1989" the #1 best-selling album of 2014. So BFF singer Lorde effused on Twitter, “OMG 1989 Is Out, What a Day, so proud of my sista.” Source: Billboard ).

Social Media 48

Social Media Marketing Media YouTube 48

PR Fuel

NOVEMBER 27, 2018

This way you can keep your customers and fans happy year-round even when you’re not throwing some big in-house bash to show how much you care. Twitter Feeds. Zappos is more well-known for their great customer service, going out of their way to make their kings feel like part of the team. What ensued was a disaster.

Survey 45

Survey Company Customer Service Small Business 45

Buzzstream

JULY 10, 2024

Last week, one of the things I was talking about on Twitter was a furniture brand giving so-called expert commentary on the interpretation of Taylor Swift’s lyrics. An example that was going around Twitter last week was that a casino was giving tips on, um, reducing, you know, about pollen and hay fever. Which tells a story?

Digital PR 98

Digital PR SEO Google Travel 98

The Stalwart Blog

APRIL 26, 2020

Maybe it’s a poor customer service call that somebody threatened to go on their blog or talk about them on Instagram. Phone videos become viral, whether it’s legitimate or not. David Oates, you can find me on LinkedIn and Facebook and in Twitter.

Crisis 78

Crisis Local Facebook Social Media 78

Buzzstream

SEPTEMBER 4, 2024

Hana: I think, the relevance and the value needs to be there, but there’s nothing wrong if, if you have a campaign that goes viral or if you have a content that you go, you know what, I think that really would be interested for people to see. It could be a customer service team. Share your ideas. Hana: I am. Still there.

Internal 62

Internal International Digital PR Course 62

Cision

MAY 25, 2017

If you don’t trust someone to have a Twitter account, that’s not a social media problem, that’s a hiring problem. Quality customer service builds brand loyalty, but what about service that goes above and beyond? That nothing they say will hurt their and the brand’s reputation.

Employee 129

Employee Brand Branding Policies 129

Cision

JUNE 15, 2015

Social care (customer service). Good is good…which is to say it’s scalable, rather than “viral” This is where I tell you how to make all of your Facebook posts go viral. On Facebook (and everywhere else), the desire for virality is like the desire to win the lottery. Product research.

Viral 120

Viral Facebook Measurement Advertising 120

ImPRessions - Crenshaw Communications

FEBRUARY 21, 2017

Believe it nor not, that figure is relatively low as a percentage of total sales, but the loss of customer trust and public confidence is a great deal harder to measure. Following the Deepwater Horizon disaster BP was impersonated on Twitter, adding to its image problems. The Viral Customer Complaint.

Reputation 130

Reputation Viral Employee Customer Service 130