PRSay

APRIL 29, 2019

Which of these headlines is most likely to spur you to sign up for a webinar? One reads “New Webinar Helps Managers Improve Productivity” and the other says “Get All Your Work Done in Half the Time, Be the Office Hero, and Go Home Early.” Here are five tips for crafting effective benefits headlines: 1.

Writing 156

Writing Retail Training Customer Service 156

Cision

APRIL 3, 2015

Throughout March, we provided tons of content centered around using word-of-mouth to raise brand awareness, earn trust and, ultimately, make sales, including a webinar, white paper, tip sheet and numerous blog posts. 6 Customer Service Insights From Peter Shankman. How can you break into or improve your word-of-mouth marketing?

Marketing 120

Marketing Customer Service Employee Mobile 120

Onclusive

AUGUST 9, 2021

Webinars, podcasts, online conferences and other digital format events have a tremendous reach and we expect them to continue to be important well beyond 2021. That’s because social media is one thing most people check to understand your brand, and has also become a front-line of customer service.

Training 370

Training Media Training Crisis Communications Reputation 370

Cision

OCTOBER 2, 2015

Mari Smith , Facebook partner and top social media thought leader, has seven proven tactics to help your business build and grow a loyal customer base. At her upcoming webinar, “ Ramp Up Facebook Results & ROI ,” Mari will discuss how to maximize your exposure, overcome your biggest challenges and convert likes into leads and sales.

Facebook 120

Facebook Customer Service Social Media Meeting 120

Cision

JUNE 3, 2015

Peter will present his free “ Crush Crises Before They Spread ” webinar on June 1o. I will go into greater detail during my free Cision webinar on June 10, but the topics are as follows: Manage your communications: Who, What, Where and When. Click here to join Peter on June 10 for his free webinar!

Crisis 120

Crisis Construction Viral Reputation 120

Communications Conversations

SEPTEMBER 8, 2021

While a good chunk of brands still use Twitter as a customer service tool, some are starting to move away from Twitter and not devote the resources platforms like Instagram, Facebook and LinkedIn are receiving. Don’t try to get them to sign up for a webinar. No replies (that’s customer service).

Twitter 149

Twitter Company Brand Branding 149

ImPRessions - Crenshaw Communications

OCTOBER 8, 2018

It pays to engage them over the long term, and where it makes sense, form business relationships for customer education. Third-party experts can be excellent content resources and are excellent additions to customer education events, webinars, and other customer-facing initiatives.

B2B 170

B2B Social Media Media Education 170

Cision

OCTOBER 10, 2015

Register for the “Practice Listening: From Competitors to Customers” webinar! Just because you have a call center doesn’t mean each and every one of your customers will phone you when they’re stuck. Turn them into brand advocates by talking back to them. Want more social listening insight? Lost or Confused Clients.

Social Media 120

Social Media Brand Branding Customer Service 120

Cision

MAY 18, 2015

Probably the least exciting aspect of social listening is customer service. You may provide customer service by phone or by email, in great volume or in great scarcity – but social care (customer service on social media) is the primary reason that many social users will engage with brands on social platforms.

Customer Service 120

Customer Service Social Media Analysis Data 120

Rock the Status Quo

MAY 18, 2015

Webinars, chats and podcasts are amazing sources of #PR visibility – seek them out! Most people who handle traditional public relations think of speaking opportunities – but they overlook the ONLINE SPEAKING opportunities: webinars, podcasts, Twitter chats and Google hangouts.

Publicity 100

Publicity Trade Shows Google Twitter 100

Cision

OCTOBER 15, 2015

ET, Neal Schaffer, Jay Baer, Jeff Bullas, Mark Schaefer and Scott Stratten will convene at the “ Practice Listening: From Competitors to Customers ” webinar. Here’s a sneak peek at what they’ll cover during next week’s webinar: Neal Schaffer. Register for the webinar today! Mark Schaefer.

Social Media 120

Social Media Media Employee Reputation 120

PRSay

MARCH 26, 2021

Public relations and communications is one piece of DE&I that should be working alongside research and development teams, human resource teams and customer service teams to improve experiences and messages. The webinar is free for PRSA members. You can join Santa Maria and other PRSA experts for a presentation on May 13.

Publicity 173

Publicity Nonprofit Customer Service Writing 173

5W PR

JUNE 7, 2021

Customer service. Instant messaging apps are ideal for customer service. Special offers can be sent and customer queries can be resolved through back-and-forth conversation. If texts can resolve technical queries instead of the customer calling back multiple times, it will lead to loyal and happy customers.

Real Estate 107

Real Estate Marketing Customer Service Mobile 107

Cision

SEPTEMBER 18, 2015

Register for Ian Cleary’s webinar to learn about “9 Tools & Tips That Drive Content Marketing Results!” Want to provide better customer service? Developing streaming video content may seem overwhelming, especially due to its recent emergence in the social world and consequential lack of examples to follow.

Video 120

Video Analytics Customer Service Content Marketing 120

ImPRessions - Crenshaw Communications

APRIL 24, 2018

Another category of industry influencer is the brand-name customer who is able to endorse your brand in published industry testimonials or appear at high-level conferences to discuss your work together. Customer education events. The worst thing that happens is they say no. Sponsored surveys or research reports.

B2B 136

B2B Brand Branding Trade Shows 136

Sword and the Script

NOVEMBER 3, 2020

business is now supporting Instagram Messaging, which will provide a “unified inbox” for customer service teams with “high-volume” messaging. Separately, Cision said it’s Falcon.io The announcement also noted the company is adding analytics for Instagram messaging.

Instagram 160

Instagram Technology Resources Employee 160

Cision

MARCH 28, 2016

At the recent “ How to Launch an Enterprise-Wide Content Strategy ” webinar, Bernie Borges, CEO of Find and Convert; Carlos Abler, leader of content marketing and strategy at 3M; and Cision senior analyst Caitlin Jamali explored how to centralize your content strategy to reach the right audience and unify as a business.

Enterprise 120

Enterprise Strategy Storytelling Content Marketing 120

Onclusive

AUGUST 30, 2023

Whether it’s social media, advertising campaigns, or customer service interactions, the brand’s voice, tone, and messaging should remain cohesive. You can create and share insightful content such as articles, whitepapers, and webinars that showcase your brand’s expertise in its field.

Brand 195

Brand Branding How To Reputation 195

Cision

MAY 6, 2015

Attend Shonali Burke’s free “Money Well Spent: Tips for Showcasing PR’s Value” webinar! Customer touchpoint sensing. Marketing is responsible for X, Customer Service for Y, PR for Z. One way to measure this would be for the customer service reps to ask customers how they heard about the company.

Engineering 120

Engineering How To Measurement Analytics 120

Waxing UnLyrical

SEPTEMBER 7, 2010

Be Social September 7th, 2010 Tweet Today BNET published my second post, focusing on how companies can use social media to turn customers into evangelizers. Who’s in customer service? I’m not a customer service “professional.&# Regardless, thanks for visiting! These fine folk did: Jan.

Social Media 58

Social Media Customer Service Media Tourism 58

5W PR

NOVEMBER 16, 2023

Creating shareable moments Design the products, services, or brand experiences in a way that naturally encourages customers to share their moments. Whether it’s unique packaging, memorable events, or exceptional customer service, shareable moments stimulate UGC.

How To 78

How To Community Customer Service Social Media 78

Onclusive

NOVEMBER 8, 2023

Webinars, podcasts, online conferences and other digital format events have a tremendous reach and we expect them to continue to be important well beyond 2021. That’s because social media is one thing most people check to understand your brand, and has also become a front-line of customer service.

Training 195

Training Media Training Crisis Communications Reputation 195

Sword and the Script

MARCH 2, 2021

Muck Rack is a comprehensive all-in-one tool – and it puts customer service front and center. Burrelles and Muck Rack both recap a webinar from the Museum of Public Relations titled, Black PR History 2021: Ushering in A New Era of History-Makers.”. Second, I disagree with her characterization of Muck Rack.

Company 161

Company Tools Technology Software 161

Landis PR

DECEMBER 13, 2021

We recently helped client iTradeNetwork set up a series of informational webinars on their products in partnership with an important trade publication. The sales team directly inputted the leads generated from that event into the sales database and flagged them with a code for the webinar. How did you hear about us?”.

Customer Service 52

Customer Service Data Software B2B 52

Prohibition

APRIL 7, 2022

If you prefer a quick video to learn for the latest social media trends here are the highlights from our latest webinar. Facebook becomes the go to for customer services enquires and launches Facebook reels. Facebook becomes the customer service go to for consumers. Instagram launches 3D avatars and story likes.

Instagram 62

Instagram Social Media Trends Media 62

5W PR

SEPTEMBER 19, 2023

This content can take the form of articles, videos, infographics, webinars, and more. By providing valuable insights, answering customer questions, and offering solutions to their pain points, brands can establish themselves as trusted sources of information, building credibility and authority.

Viral 78

Viral Digital PR Storytelling Reputation 78

Cision

JULY 6, 2015

Some social conversations are focused on a customer service concern with little latitude for platitude, but social customers otherwise manage interpersonal distance quite effectively (mute, unfollow, disregard, delete). Advance your cause with advice from Dorie Clark’s webinar. Register here!

Social Media 120

Social Media Media Wikipedia Tools 120

Waxing UnLyrical

NOVEMBER 22, 2010

better, more responsive customer service, or fundraising, or reaching younger stakeholders, etc.). At the same time, internally, we can start thinking about what social media might help us achieve in terms of individual departmental goals (e.g. These fine folk did: Jan. 24 : Whats Next DC , Washington, DC Feb.

Community 88

Community Publicity Web Social Media 88

Waxing UnLyrical

SEPTEMBER 28, 2010

Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. To pick up where I left off I was all set to do a humdinger of a post about how terrible Pepco was, particularly in its use of social media.

Social Media 69

Social Media Media Skype Energy 69

Doctor Spin

APRIL 17, 2023

A family staying at the Ritz-Carlton on Amelia Island, Florida, experienced the hotel’s customer service when their son’s beloved stuffed giraffe, Joshie, was accidentally left behind. Stuffed giraffe shows what customer service is all about. Ritz-Carlton. 2012, May 17). link] Nordstrom. 3 Nordstrom, Inc.

Strategy 52

Strategy Customer Service Airlines Hotels 52

Newsfile

JANUARY 30, 2024

Podcasts for Depth : Utilize podcasts and webinars to dive deeper into topics, offer insights and connect more personally with your audience. Offer exceptional and empathetic customer service. Share customer stories and testimonials to build trust. Develop content that educates and adds value to the customer’s life.

Trends 105

Trends YouTube Video Social Media 105

Waxing UnLyrical

AUGUST 25, 2010

Their customer service is also pretty good; when it wasn’t working for me, I emailed them and got a reply almost immediately from their CEO. I tested it almost immediately and after a couple of missteps – I had a pop-up blocker that I needed to disable – it worked perfectly. So don’t do that.

Tools 105

Tools Google Twitter Facebook 105

PR in High Definition

JUNE 25, 2020

I’ve read a lot of content online, attended many webinars and researched many topics via Google. Given the ‘follow factor’ of the unconscious opinion, it’s made me realise that what other people say about you, your product/service or your business is the most powerful trigger. Next on the list is your customers.

Reputation 75

Reputation Employee Leadership Product Launch 75

prTini

APRIL 28, 2015

A few of our team members recently sat in on a webinar co-hosted by Peter Shankman and Cision, a Geben client. If you’re not familiar, this is the basic principal behind Peter Shankman ‘s newest book, “Zombie Loyalists: Using Great Service to Create Rabid Fans.”. 88% of CEOs think they provide amazing customer service.

Customer Service 28

Customer Service Employee Social Media Company 28

Waxing UnLyrical

NOVEMBER 24, 2010

. “First of all, with any new client, we place WOM at the center of everything that they do; we don’t talk about Social Media, we talk in terms of Social Interfaces. How and where can your consumer touch your brand? These fine folk did: Jan. 24 : Whats Next DC , Washington, DC Feb.

Travel 87

Travel Case Study Creativity Advertising 87

Waxing UnLyrical

SEPTEMBER 27, 2010

I know first hand about AT&T’s dreadful wireless service and worst-in-class customer service, so it seemed like a good fit. Yes, I wanted to cause a ruckus, I suppose. But as with any writing project, it’s better to write about what you know. Anything else is a bonus. These fine folk did: Jan.

Wireless 81

Wireless Twitter Writing Measurement 81

Waxing UnLyrical

SEPTEMBER 16, 2015

Social media crises have evolved beyond just negative events going viral – whether it is a personal tweet accidentally sent out publicly , or a customer service response gone awry. Plus, attending webinars on some of the latest trends and issues pertaining to social media and crisis communications is key to note here as well.

Crisis Communications 40

Crisis Communications Social Media Crisis Communications 40