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On September 17th and 18th 2014, Melissa Agnes, President and co-founder of Agnes + Day, will be presenting a two-day workshop on social media for crisis and emergency management for healthcare at the GCC Government Social Media Summit in Dubai. How social media impacts your reputation. Workshop outline: Social media for healthcare.
Corporate reputation has surpassed profitability in its importance to business success—today’s customers, employees, investors, and other stakeholders have many choices, and they are leaning toward companies with a stellar public image. In the age of social media, managing corporate reputation is a complex undertaking. Richard Branson.
Welcome back to our blog series about managing your corporate reputation with PESTLE analysis! These factors reveal how a government influences the overall economy or a specific industry, which may affect the way your business operates or generates revenue. What is PESTLE analysis? Political factors. Legal factors.
In celebration of International Women’s Day, we’ve looked at coverage of gender topics across social media , and how you can tailor your comms to be part of the conversation. International Women’s Day Public Relations International Women’s Day celebrates the social, economic and political achievements of women around the world.
The importance of solid and practical crisis management governance model. A crisis management governance model dictates who within an organization makes up the crisis management team. There are three critical attributes of a strong crisis management governance structure that I want you to keep in mind moving forward.
For businesses, reputation has never been more crucial, new research from the USC Annenberg Center for Public Relations finds. According to its “ 2023 Global Communications Report ,” tangible benefits accrue to companies that build and maintain positive reputations. Every move is connected.
Forward-thinking brands are already embracing the strategic advantages that social listening tools can offer when it comes to managing brand reputation, crisis detection, and optimising comms strategy. When a journalist writes a negative article, internal stakeholders may jump to conclusions about the impact that will have on your brand.
Environmental, social and governance (ESG). Reputation Risk First. We suggest looking at the areas that may impact your business’s reputation, first. In order to make the transition, change—backed by a solid reputation management plan—must begin today. End Nightmares by Maintaining a Solid Reputation.
I worked as part of a team of professional marketing and communications associations on behalf of the Government Communication Service at the outset of the crisis. Organisational leaders turned to internal communication teams because they recognised the critical role of communication in engaging with staff.
Activism is making headlines worldwide right now for both good and bad reasons, whether its political and social pressure on diversity, equity, and inclusion (DEI) programmes in the US or environmental lobby groups taking the UK government to court over North Sea oilfield licenses. Thomson is one of the UKs foremost public affairs leaders.
When a crisis hits, organizations must respond swiftly and effectively to protect their reputation, maintain stakeholder trust, and minimize potential damage. Crisis management in the defense technology sector requires meticulous planning, precise execution, and constant readiness.
We’ll look at ethics and governance. Edward Snowdon wants us to be afraid of big government prying into our lives. But why be afraid of big government when we freely provide our life story to social networks and give up our privacy to airlines in return for a bribe of a few more air miles. You’re a danger to your employer.
Practitioners have supported business leaders in listening, planning and engaging with internal and external stakeholders in managing responses to the pandemic. Investment and financial performance will drive economic recovery from COVID-19 but it will need to be balanced with Environmental, Social, and Governance (ESG) performance and risk.
The flexibility, the interactivity and the mobility of it all can save lives, reputations and bottom lines. Welcome to episode #003 of The Crisis Intelligence Podcast with Melissa Agnes and Jim Spicuzza. Mobile technology can do wonders for today’s crisis communication.
In this new era, careful preparation, close coordination, and effective communication both internally and externally are key. The more complex it is, the more difficult it can be to manage reputational and other risks. Increase coordination internally and with third parties. Simplify political activity.
Keep the internal lines of communications open 24/7 and encourage employees to openly voice their questions or fears. Be mindful to follow credible sources such as the CDC, WHO, and state and local government. Jon Goldberg is the founder of Reputation Architects Inc. ,
Many a spotlight shines on low pay rates and overpriced products, while objectification, embezzlements and internal espionage amped up the shock value. In many cases a board’s lack of diligence contributed in part to its company’s loss of reputation. Environmental, Social and Governance (ESG). Board’s Responsibility.
Stéphane Billiet, vice president of We change We are pleased to share the next post in a series of in-depth profiles of key international markets written by one of our PRGN partners. 3) Executive advocacy: We help our clients build their image and reputation both in traditional media and social media.
Volatility and Value: A Study of Corporate Affairs Strategies, Structures and Operations in Time of Uncertainty , a new report published by Deloitte describes how the role of corporate affairs within large organisations is shifting from reputation management to growth driver.
The purpose of PR is genuinely unique , because it’s the only profession solely concerned with the protection and growth of an organization’s and/or individual’s reputation through credible communication [ Tweet Quote ]. The practice of PR is reputation management [ Tweet Quote ]. A crisis is, by default, a reputation issue.
The “bad guys,” or “malicious actors” as we call them in the cyber security biz, are threatening to hijack more than just proprietary data from businesses, nonprofits and/or government entities. Two recent news items underscore the point: Extortion Scam Threatens Website Owners With Reputational Damage.
This sparked an advertiser exodus, as companies feared the impact on their reputation, significantly affecting X’s revenue. As social media continues to evolve, so too will the regulations that govern it. How do international regulations like the GDPR influence U.S. social media laws?
Creativity, multi-disciplinary/integrated communications, reputation and specialized expertise were priorities in agency search. The answers to a question about what is important to companies when it comes to engaging agencies is also telling. Content and social media capabilities followed close behind. With 5,000 U.S.
Interpersonal communication strategies are widely practiced in Africa – even by major brands and the national government. For example, Faith Muthambi, Minister of Communications for the South African government, said that “people like to see their leaders; ordinary people sitting under the tree.
If we can’t trust journalists from reputable media outlets, scientific studies, doctors, the government, the education system, marketing, or previous generations, who can we trust? government had replaced all living birds with secret drones and sophisticated robotic replicas to spy on Americans. How Real is your Reputation?
Internal Communications Internal communications are crucial in determining how things are accomplished in any organization. Experts have often debated the interesting PR problem of measuring the effectiveness of internal communications. Practicing diligent social listening is a key part of managing a brand’s reputation.
If criticism doesn’t come, you’ve only lost the time invested to protect your reputation. Panelists point out the power of employees as storytellers, and the impact their experience can have on corporate and brand reputation. Get internal buy-in. Most importantly, stay the course. Finally, tap allies and advocates.
While small- to mid-size companies may not face the same pandemonium as the government if a leak occurs, a business announcement revealed publicly ahead of schedule can still wreck unnecessary havoc on your organization. Keeping internal and external stakeholders informed and assured is crucial for protecting your reputation.
“I was afraid I’d end up up on the Government’s enemy list,” a couple confided. Canadian business leaders are warning that Bill C-51 will cause serious damage to Canada’s economy: By undermining international trust, the legislation will stifle Canada’s businesses and damage the overall economy.
As we move toward a new year, ReputationUs encourages keeping your organization’s good reputation at the forefront of your business initiatives. Our annual list of Eight Reputation Enhancement Actions to Take offers guidance for the year ahead. Highlight your leaders internally before promoting them outside the organization.
The traditional notion of “bad press” is negative coverage in a reputable journalism outlet that exposes legitimate complaints about a company — for example, coverage of a shareholder lawsuit, or a scandal about workplace conditions in a local or national newspaper. Understanding earned but unwanted media. Providing an opportunity to lead.
But neglected, they can turn into a full blown reputation crash and even a pretty big hit to the bottom line. Also, if your organization has a social media policy that governs online activity during work hours (such as a BYOD program), that should be discussed as well. But, are they a crisis? Not necessarily.
The tools of the trade—from community and media relations, to public and government affairs—have evolved in complexity since the days of the tricorn hats. Yes, it’s a new term we created to uniquely describe the public relations industry that combines reputation management and public relations together. Power of the People.
It certainly makes our job as public relations professionals working to help banks and credit unions manage their reputation easier to navigate. A good reputation is essential to a bank or credit union’s well-being. But a good reputation is about more than having a good balance sheet. Reputation, Reputation, Reputation.
Joining me this week’s episode is Tatevik Simonyan , the co-founder and director of communications and international relations at SPRING PR company in Armenia. And through all our activities and our reputation, we have not only set standards for our industry, but have also educated the business community, which is very valuable for us.
Even large companies make the mistake of skimping on funds for internal and external PR, and it sometimes comes back to bite them. Your PR investment should be commensurate with your size and reputation risk, as well as the opportunity to build business through positive outcomes. Bad timing.
It will take a while for eBay’s reputation to recover. Reputations are lost in a flash of lightning and are glacial to move in a positive direction, but progress can be made. I hope eBay appoints a chief reputation officer or an agency to manage and measure the reputational progress forwards.
It certainly makes our job as public relations professionals working to help banks and credit unions manage their reputation easier to navigate. A good reputation is essential to a bank or credit union’s well-being. But a good reputation is about more than having a good balance sheet. Reputation, Reputation, Reputation.
government, but Bernays’ era was World War I. the concept of two-way internal communications to improve the company’s image after a mine strike massacre. But Edelman really thrived later when his agency built a reputation for creating product marketing events and stunts. Lee also proposed to John D. Rockefeller Jr.
Chris Painter: The New Cyber Threats Affecting the Globe Cyber threats are coming at businesses, governments and individuals faster than ever before. government official, his insight is crucial for entities preparing for the next generation of threats. A former U.S.
What is for sure is that a solid PR team is versatile and can expertly cover down on a broad number of functions: internal comms, external comms, executive comms, media relations, analyst relations, corporate social responsibility, thought leadership and marcom, and as I’ve long proposed, content marketing, among many others.
The communications expert Maxim Behar proposed in an official letter to the Bulgarian Prime Minister Kiril Petkov the Government of the Republic of Bulgaria to buy all the rights to the slogan "Bulgaria - Dream Area" , which he created and registered years ago, for 1 euro. This is just a suggestion.
The purpose of PR is genuinely unique , because it’s the only profession solely concerned with the protection and growth of an organization’s and/or individual’s reputation through credible communication [ Tweet Quote ]. The practice of PR is reputation management [ Tweet Quote ]. A crisis is, by default, a reputation issue.
The assertive role and reputation of corporate communication during the COVID-19 crisis is an important legacy. Its role in listening and engaging stakeholders, from employees to customers, and from suppliers to local and national government, was critical in managing this rapid period of intense change.
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