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As brand loyalty becomes more elusive, consumer expectations drive significant loyalty swings in 2024 Brand Keys Loyalty Leaders rankings

Agility PR Solutions

Brand loyalty was never an easy achievement, but the metric has gotten exponentially tougher in the post-pandemic age.

Consumer 100
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Most Patriotic Brands in America: 2024 is littered with partisan politics in a divisive election season, but 4 of 5 consumers agree that patriotism is important

Agility PR Solutions

For communicators, brand loyalty is a complicated concept now as well, because there are a host of components involved that didn’t seem to matter in simpler times. Patriotism is complicated these days—there are lots of values and definitions of it, depending primarily on which side of the country’s dividing line you’re on.

Consumer 163
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3 Trends for Comms Pros to Watch 1 Month Into 2024

PRSay

Communications trends that emerged in 2023 promise to gain further momentum as 2024 continues. In 2023, powerful campaigns strengthened PR’s ability to improve brand reputation and influence, while also strengthening customer adoption and loyalty. In doing so, backlash from supporting issues that are “off-brand” can be mitigated.

Trends 186
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2024’s Customer Experience Economy: New research on consumer engagement urges brands to embrace and support today’s CX expectations

Agility PR Solutions

Technology advancements give retail marketers and communicators some terrific advantages when it comes to understanding consumers, but it’s a double-edged sword in other ways.

Consumer 100
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ICON 2024 Q&A: Navigating Brand Identity With Suzi Brown of Disneyland

PRSay

Following her session, she talked with PRsay about building and maintaining a positive brand identity, enhancing trust and credibility with Disney’s large-scale audience, and navigating crises in an ever-evolving landscape. And we know that whatever is internal is external, so we [in effect] have 35,000 brand ambassadors.

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Here Are The Consumer Behaviors That Will Continue Into 2024

5W PR

As the world inches closer to 2024, the echoes of pandemic-driven shi͏fts and emerging economic realities continue to shape consumer behavior. While some consumer trends may fade, others are poised to solidify and transform the way people shop, inter͏act with brand͏s, and prioritize their well-being.

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How Do Brands Benefit From Consumers Trust?

Institute for Public Relations

The Edelman Trust Center examined how and why consumers trust brands and how those brands can benefit from increased trust. An online survey of 15,000 respondents was conducted in 15 countries from April 13–24, 2024. 60% of respondents “buy, choose, or avoid” brands based on politics.