Melissa Agnes

JUNE 4, 2014

This, ladies and gentlemen, is a great example of the power of social media in emergency and crisis situations. How can hospitals and other healthcare facilities protect themselves? What types of negative situations could occur that your organization is responsible for managing and communicating throughout? Photo credit: cbc.ca.

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Social Media Healthcare Case Study Crisis Communications 223

Melissa Agnes

OCTOBER 1, 2014

Listen: TCIP #020 – Managing The Ebola Crisis With Bill Boyd. A look at CDC’s crisis communication in the initial hours of the U.S. Take a look: Read: Emory’s Excellent Crisis Communication on Facebook. Their communications are easy to find, informative and reassuring. Ebola announcement.

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Crisis Communications Crisis Communications Travel 113

Melissa Agnes

AUGUST 27, 2014

As we recently saw with Emory University Hospital and the Ebola controversy , healthcare institutes have a major responsibility and role to play in some serious, high-impacting crises. Emory did a beautiful job at managing this crisis, but not all healthcare institutes are as prepared as Emory was.

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Crisis Management Government Social Media Crisis 202

Stuart Bruce

OCTOBER 30, 2014

Stuart Bruce speaking at the IATA Crisis Communications in the Social Media Age conference. (c) This morning I gave a keynote at the global ‘Crisis Communications in the Social Media Age’ conference in Istanbul. c) Donald Steel. It’s anonymised data, but it’s still our data that it is using.

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Crisis Communications Transportation Conference Social Media 148

5W PR

APRIL 21, 2025

The intersection of artificial intelligence and healthcare creates a complex environment where technical failures or ethical concerns can quickly damage public trust. Recent data shows that 76% of healthcare organizations experienced a significant PR crisis in the past three years, with AI-related incidents accounting for 40% of these events.

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Crisis Management Crisis Leadership Healthcare 78

5W PR

MARCH 18, 2025

Managing a public relations crisis in health technology requires careful planning, swift action, and clear communication to protect both patient safety and organizational reputation. Document all protocols in a crisis communication playbook that’s regularly reviewed and updated.

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Crisis Healthcare Crisis Communications Crisis Management 60

The Hoyt Organization

SEPTEMBER 16, 2024

The challenges of an aging population and the potential threat of pandemics increases the demand for a trusted and high quality healthcare industry. Global health crises have emphasized the need for a robust healthcare system that can quickly respond to widespread threats. Trust is vital.

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Healthcare Industry Crisis Crisis Communications 97

5W PR

AUGUST 12, 2020

The coronavirus pandemic has presented a global crisis unlike any other that has been experienced in the past, affecting every industry on the globe. 4 internal communications strategies for healthcare PR. #1. Keep healthcare staff informed about COVID-19 policies.

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Healthcare Strategy Communications Policies 88

5W PR

SEPTEMBER 5, 2024

High stakes, rapid change, and intense public scrutiny characterize healthcare organizations and the complex environment in which they operate. To manage communication and shape public perception, healthcare organizations have to invest in the kind of services that effective healthcare PR agencies provide.

Healthcare 78

Healthcare Publicity Communications Crisis Communications 78

Melissa Agnes

NOVEMBER 4, 2014

It’s important for healthcare organizations and professionals to realize that, with the flu season upon us, and with Ebola symptoms being very common to flu symptoms, the flu season may see an increase in: Emergency room walk-ins (with people panicked that they have Ebola). Crisis Communication Crisis Prevention'

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Healthcare Education Crisis Crisis Communications 221

Presspage

MARCH 2, 2021

Crisis communication has been on our mind a lot recently – we’ve even published a guide for PR teams and a few more resources like holding statement templates – but in this post, we really want to dig into the practical details and approach it from our own platform.

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Crisis Communications Crisis Communications How To 78

Presspage

MARCH 2, 2021

Crisis communication has been in our mind a lot recently – we’ve even published a guide for PR teams and a few more resources like holding statement templates – but in this post, we really want to dig into the practical details and approach it from our own platform.

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Crisis Communications Crisis Communications How To 78

5W PR

AUGUST 1, 2024

In today’s digital era, the reputation of a healthcare organization holds unprecedented importance. Healthcare PR agencies play a pivotal role in safeguarding and nurturing a positive reputation, fostering trust within the community, and ultimately, attracting and retaining patients.

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Healthcare Reputation Publicity Media Training 78

Melissa Agnes

SEPTEMBER 29, 2014

Two weeks ago I was in Dubai presenting a 6 hour workshop on the use of social media and mobile technology for emergency management, to the GCC healthcare sector. For example: Delegates from my workshop are creating open doors and lines of two-way communication to connect doctors with patients, and this is being done on social.

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Social Media Hotels Media Government 214

Melissa Agnes

OCTOBER 31, 2014

Social Media in a Health Crisis (Free Webinar). Watch this free webinar on crisis management for the healthcare industry by @PatriceCloutier. Many healthcare professionals and hospital attendants have expressed concern that they are underprepared to deal with Ebola if it arrives within their hospital. Must attend!

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Crisis Management Healthcare Crisis Conference 186

Reputation Us

APRIL 7, 2025

Creation of a crisis response plan according to specific event scenarios. How to get employees to clearly communicate and make significant decisions during a crisis. Incorporating reputation risk management into crisis management ensures that companies are prepared to address any threats to their brands image.

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Crisis Management Training Crisis Reputation 78

5W PR

SEPTEMBER 24, 2024

Public relations has emerged as a vital component of the healthcare industry. It serves as a bridge between healthcare providers and the communities they serve. Building Trust and Reputation One of the most critical functions of PR in healthcare is cultivating a positive public perception.

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Healthcare Publicity Crisis Management Community 78

HMA Public Relations

DECEMBER 12, 2024

Following the murder of the CEO of United Healthcare, crisis communicators are evaluating their current plans and making changes to address this type of situation. Abbie Fink discusses the importance of crisis training and why plans have to be updated regularly in this blog post.

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Crisis Communications Crisis Healthcare Communications 52

Melissa Agnes

AUGUST 29, 2014

From The Crisis Intelligence Blog. Emory’s Excellent Crisis Communication on Facebook. Melissa Agnes to Conduct Crisis Management Workshop at the GCC Government Social Media Summit in Dubai. Social Media for Healthcare: What’s The Potential? This week’s episode of The Crisis Intelligence Podcast.

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Crisis Management Viral Crisis Healthcare 190

Melissa Agnes

SEPTEMBER 26, 2014

I had the opportunity to present a crisis management workshop to some very savvy and fascinating professionals within the healthcare sector of the United Arab Emirates and Saudi Arabia. From The Crisis Intelligence Blog. These Smart Social Media Tactics Will Help You Prevent A Crisis. Dubai was pretty awesome.

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Crisis Management Airlines Crisis Resources 199

5W PR

MARCH 17, 2025

Communication Strategy: Building Trust Through Transparency Clear communication protocols are essential before, during, and after security events. Develop a detailed communication plan that outlines roles, responsibilities, and procedures for different types of incidents. The challenge lies in extracting actionable insights.

Crisis 78

Crisis System Analytics Analysis 78

Melissa Agnes

MARCH 19, 2015

Recommended read: Your Guide for Data Breach Crisis Communication. I recently wrote a thorough guide to get you started on developing a data breach crisis communication plan. The power of a proactive mindset in your crisis management strategy. Being proactive and minimizing the risk of a data breach hack.

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Crisis Data Strategy Banking 157

PRSay

JULY 31, 2024

And with the ultimate goal of public relations being not to inform but to change opinions and attitudes, social media represents both a vastly limited communication channel, as well as a window into the frustrating realities of modern stakeholder communication. We now know more about its lingering effects on, well, everyone.

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Reputation Facebook Social Media Study 166

Solo PR Pro

NOVEMBER 10, 2020

Neither can a communications counselor. Communications professionals are valuable resources. Consider looking at your communications and public relations counselors this same way. The comparisons between lawyers and communications professionals are endless. Identify the strong communications professionals from the weak.

Communications 98

Communications Comparison Exercises Interviews 98

Landis PR

FEBRUARY 20, 2024

By Liza Batallones When you think of healthcare groups or pharmaceutical companies, maybe a doctor’s face pops into your head or that clever commercial with the unique-sounding drug name comes to mind. AND, they provide an important service to the community. Not everyone has access to the healthcare they need.

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Healthcare Community Pharmaceuticals Nonprofit 59

Communications Conversations

MAY 3, 2017

Let’s hear more from this PR Rock Star: You’re a senior communications specialist-social media for Boston Scientific. I would say my job is roughly 60% content (strategy and execution), 25% analytics/reporting and 15% community management. Surprisingly, live video seems to be an emerging trend in healthcare.

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Healthcare SMB Social Media Meeting 114

Wadds Inc.

MAY 26, 2024

The Infected Blood Inquiry Report exposes catastrophic communication failures during the contaminated blood crisis. Crisis communications practitioner and author Amanda Coleman called this “institutional defensiveness” and says victims should always be at the heart of crisis response. It’s a tough read.

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Reputation Healthcare Government Crisis 105

Landis PR

JULY 29, 2024

Having a partner well-versed in national and local communications within these highly charged industries is vital to cutting through the clutter and making your messages known. Communications, media and PR market in San Francisco The thriving communications agency marketplace is very segmented in Northern California.

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Communications Healthcare Biotechnology Tourism 59

Presspage

AUGUST 20, 2024

Here are three compelling reasons to keep your crisis communications separate from your regular website and marketing tools. By keeping your crisis communication tools separate, you ensure a robust, independent system that stays up when everything else goes down. million devices, causing chaos across various industries.

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Crisis Tools Airlines Crisis Communications 78

Landis PR

APRIL 24, 2023

When it comes to  healthcare public relations  and communications – data, trust and sensitivity are valued above all else. Public relations  can help healthcare organizations of all sizes become that trusted information source to the general public, patients and the media. Or contact LANDIS at 415-561-0888.

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Healthcare Insurance Insurance Crisis 52

Melissa Agnes

OCTOBER 31, 2014

Social Media in a Health Crisis (Free Webinar). Watch this free webinar on crisis management for the healthcare industry by @PatriceCloutier. Many healthcare professionals and hospital attendants have expressed concern that they are underprepared to deal with Ebola if it arrives within their hospital. Must attend!

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Crisis Management Healthcare Crisis Conference 100

Remote PR Jobs

MAY 26, 2023

Projects that require significant time and attention on a regular basis, such as full-time media monitoring or crisis communications management, may require a retainer fee or a higher hourly rate to ensure that the freelancer is compensated appropriately.

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Healthcare Survey Resources Industry 158

5W PR

SEPTEMBER 30, 2024

As cold and flu season approaches, medical practices face increased patient volumes, heightened media attention, and the need for clear, consistent communication about health and wellness. Here’s how a PR partner can help elevate your practice or medical brand during one of the busiest healthcare seasons: 1.

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Agency Pharmaceuticals Healthcare Crisis Management 78

5W PR

AUGUST 25, 2023

From menstrual health to reproductive issues and mental well-being, communicating effectively and responsibly requires a deep understanding of the target audience and a commitment to promoting accurate information. Managing crisis communications In any industry, crisis communication is a critical aspect of public relations.

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Healthcare Crisis Communications Crisis Education 78

The Stalwart Blog

JANUARY 5, 2021

If you are directly involved in a government or healthcare level in the distribution of the vaccine, you need to step up your communications game. Treat the communications aspect of the vaccine distribution in the same fashion you did at the start of the pandemic when you discussed lockdown procedures.

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Crisis Crisis Communications Healthcare Fashion 78

5W PR

JUNE 11, 2024

Artificial Intelligence (AI) has the power to transform industries like healthcare, transportation, entertainment, and manufacturing. PR initiatives could involve devising ethical guidelines for AI developers, or transparent communication about data collection practices and privacy measures.

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Privacy Media Transportation Crisis Communications 78

NewsWhip

APRIL 14, 2020

Zach is the Chief Innovation Officer at Kivvit, a national data-driven public affairs & strategic communications agency. Kivvit specializes in data-driven public affairs work, reputation management, and crisis communications. Prior to Kivvit, Zach ran the business side of political media properties at the Observer.

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Data Public Affairs Crisis Analytics 148