Melissa Agnes

JUNE 6, 2015

When the company Monika Lancucki worked for went into receivership, they knew they were in for a crisis management challenge. In this episode of The Crisis Intelligence Podcast, Monika shares her story of how her and her team managed this crisis in real-time. Follow Melissa on Twitter: @melissa_agnes.

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Case Study Crisis Management Crisis Study 140

Melissa Agnes

MARCH 13, 2014

A Look at Malaysia Airlines’s Crisis Communications. Malaysia airlines has demonstrated compassion, honesty and competence while handling this crisis. How have they managed to do this in such a hectic, frustrating and demanding time? Let’s take a look… They established a crisis communications home base.

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Crisis Communications Crisis Airlines Communications 279

Melissa Agnes

MARCH 10, 2014

I recently had the opportunity to join an NYU graduate class in a Twitter chat on crisis communications. There is a ton of valuable advice in the following tweets – and it’s certainly reassuring to know that these students represent the future of PR and communications. A4:PR is important in crisis management.

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Twitter Crisis Communications Crisis System 212

Melissa Agnes

FEBRUARY 16, 2016

Crisis communication is one of the most important aspects of your crisis management. In fact, whom you communicate with in a crisis, along with when and how you communicate with them, can mean the difference between successful crisis management and crisis management failure.

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PRSay

APRIL 6, 2018

From a crisis management point of view, 2017 had it all! Why new rules are needed for crisis management. As creators of the award-winning digital crisis management platform, “In Case of Crisis,” we talk regularly to crisis management practitioners. Wells Fargo. Viral videos.

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Crisis Management Crisis Airlines Viral 125

Prohibition

JANUARY 17, 2022

Social media is an increasingly important element in a successful crisis management approach. With the recent increase in the use of social media in crisis situations, organisations across all sectors need to understand the benefits of incorporating it into their crisis plan. What is Crisis Management?

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The Proactive Report

JUNE 4, 2017

I recently had the pleasure of interviewing Yang Cheng, Assistant Professor of Public Relations, Department of Communication at North Carolina State University, on her research paper about the role of social media in crisis management. Social Media Crisis Research Paper. You can read the full paper here.

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Crisis Management Social Media Crisis Airlines 113

5W PR

JANUARY 22, 2025

Social media amplifies both positive and negative messages, making swift, strategic crisis management more critical than ever. Building Your Crisis Response Foundation A strong crisis management strategy starts long before any issues arise. Start by acknowledging the issue and sharing what you know.

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ImPRessions - Crenshaw Communications

SEPTEMBER 2, 2020

In the business of public relations, email is essential for communicating with partners, journalists and future clients. We’re not alone in this, but in the communication business, email still reigns supreme. It keeps us up-to-date on meetings, client communications and industry changes. Let me know on Twitter @colleeno_pr.

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Retail Healthcare Crisis Management Social Media 320

Melissa Agnes

OCTOBER 13, 2014

The first was the use of hashtags in crisis and emergency management, and the second was whether or not the use of dark websites should be considered a crisis communication best practice. Information and best practices when it comes to hashtags and dark websites in crisis management. Cyber attacks.

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5W PR

AUGUST 16, 2020

The acceleration of social media has added to the challenges of crisis communications, an impact that a Pentland Analytics study says has doubled the impact on shareholder value. For the pandemic, there may be several, including customers, employees, shareholders, vendors, the community, and unions. Communicate individually.

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Crisis Management Social Media Crisis Communications 88

Melissa Agnes

OCTOBER 5, 2014

Welcome to episode #018 of The Crisis Intelligence Podcast, with Melissa Agnes and Jean-Michel Ghoussoub. We always hear things like: You need to be transparent in the way you communicate with your stakeholders, both internal and external – both in and out of a crisis. Follow Melissa on Twitter: @melissa_agnes.

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Melissa Agnes

JUNE 28, 2015

In her experience, one of the things she sees far too often is people rushing in with the best of intentions for helping, but too often forgetting to first take the time to speak with the communities to get their take on things, their needs and preferred means of communication. Follow Melissa on Twitter: @melissa_agnes.

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Community Crisis Communications Crisis Management 140

Melissa Agnes

OCTOBER 17, 2014

Speaking of which, as I suggested in this post , if you haven’t been following the CDC’s crisis communication on the subject of Ebola, I definitely recommend you doing so. They’ve been doing a great job at communicating their important messages in a timely and compassionate way. Crisis Management Resources'

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Crisis Management Crisis Crisis Communications Resources 207

Melissa Agnes

NOVEMBER 23, 2014

This new anti-spam legislation applies to every person and organization communicating electronically to Canadians. Within this episode of The Crisis Intelligence Podcast, Maanit Zemel, a Canadian attorney specializing in CASL, and I discuss what CASL is, who it applies to and why it needs to be taken seriously.

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Policies Crisis Crisis Management LinkedIn 263

Melissa Agnes

AUGUST 10, 2014

We recently heard from Professor Karen Freberg about the challenges of teaching crisis communication and designing a course that is both theoretical and practical. What would she have liked to have been taught in school, that would have better prepared her for being a new professional in the field of PR and communications?

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Crisis Communications Crisis Crisis Management Internal 222

Melissa Agnes

SEPTEMBER 5, 2014

Enjoy – and be sure to share your #CrisisRoundup with us over on Twitter or in the comments section below. From The Crisis Intelligence Blog. What To Look For When Engaging a Crisis Management Professional. How To Convince Management To Invest In A Crisis Plan. Crisis Management Resources'

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Crisis Management Crisis Resources Reputation 197

5W PR

MARCH 5, 2025

Recent incidents at major AdTech firms show that no organization is immune – but those with solid crisis communication plans weather storms more effectively than those caught unprepared. This guide examines proven approaches for managing AdTech crises, drawing from real cases and expert insights.

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Privacy Crisis Crisis Communications Crisis Management 78

Melissa Agnes

APRIL 18, 2016

This episode of The Crisis Intelligence Podcast discusses: The importance of using the right language within your crisis communications. How to control the accuracy of the information you share in a crisis, while still meeting the expectation of real-time updates. Follow Melissa on Twitter: @melissa_agnes.

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Crisis Management Crisis Skype Leadership 100

Melissa Agnes

APRIL 11, 2015

What has always fascinated me are their extreme capabilities in the use of social media for real-time emergency management. Tips for effectively filtering through the digital noise in a crisis or emergency. How they train their digital volunteers for effective emergency and crisis communications. Like them on Facebook.

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Social Media Crisis Management Crisis Media 174

Melissa Agnes

SEPTEMBER 9, 2014

Let me paint you a picture: It’s early morning and your social media monitors catch wind that Twitter is beginning to populate with tweets against your organization. Put the crisis to bed as quickly as possible, while suffering the least amount of negative repercussions to the organization’s reputation and bottom line.

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Crisis Crisis Management Engineering Exercises 222

Melissa Agnes

OCTOBER 10, 2014

Don’t forget to share your favorite reads from the week with me, by using the hashtag #CrisisRoundup on Twitter! From The Crisis Intelligence Blog. How To Meet the Demand for Real-Time Communication in a Crisis. The Crisis After The Crisis. This week’s episode of The Crisis Intelligence Podcast.

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Crisis Management Crisis Exercises Resources 191

Melissa Agnes

FEBRUARY 19, 2015

As I’m sure you’ve heard, Google and Twitter have reached a deal that will allow Google to once again index tweets in real-time. But what does this mean for your crisis management? Since Google indexes news in real-time, this can weigh heavily on your brand’s rankings both in and post-crisis.

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Google Crisis Crisis Management Crisis Communications 165

Melissa Agnes

JANUARY 29, 2015

I speak and often write about the use of mobile technology for crisis communication and crisis management. We know that, in most cases, your organization’s website should be the official home base for your crisis communications. White paper: Dark Websites as a Crisis Communications Strategy.

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Crisis Communications Mobile Google Crisis 154

Melissa Agnes

AUGUST 3, 2014

Should every organization, even those with less catastrophic risk, include an evacuation and re-entry plan within their crisis management plan? The need for clearly communicated and achievable goals – and how to structure your crisis plan to accomplish this. Follow Melissa Agnes on Twitter: @melissa_agnes.

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Crisis Crisis Management System Corporate 233

ImPRessions - Crenshaw Communications

AUGUST 4, 2022

Someone who worked for pizza company DiGiorno noticed #WhyIStayed trending on Twitter and smelled an opportunity. To its credit, the social media manager for Duolingo posted a heartfelt apology. Until Twitter launches an official sarcasm font, it’s just too easy to misunderstand a post or tweet in the heat of the moment.

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Construction Social Media Crisis Reputation 385

Cision

DECEMBER 4, 2017

Fortunately, the GitLab team had already rolled out a crisis management plan. They took the initiative to inform their clients of the crisis before social media started flooding with negative tweets and comments. Communicate With Internal Stakeholders. You can find him on Twitter: @AviNair52.

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Crisis Brand Branding How To 271

Cision

MAY 11, 2016

On May 5, Cision’s Heidi Sullivan, spoke at the Conference Board of Canada’s Crisis Communications Forum in Toronto, Ontario about managing crises on social media. The brand apologizes, keeps everyone informed and replies to every single message that comes its way. And that’s bad.”.

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Crisis Management Crisis Crisis Communications System 120

Remote PR Jobs

SEPTEMBER 27, 2024

Social Media: Platforms like Twitter, LinkedIn, and Facebook can be used to amplify your message. Crisis Management (if necessary) Sometimes, a press release can generate unexpected negative feedback or controversy. In such cases, having a crisis management plan in place is crucial.

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Crisis Management Analytics Radio Analysis 250

Melissa Agnes

OCTOBER 20, 2014

As Twitter has its emergency alert system , and Google offers a crisis response resource , Facebook has recently launched an emergency check-in tool, called Safety Check. Facebook launched this new tool saying that: “In times of disaster or crisis, people turn to Facebook to check on loved ones and get updates.

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Facebook Tools Mobile Crisis Management 242

Melissa Agnes

MARCH 7, 2015

Welcome to episode #040 of The Crisis Intelligence Podcast, with Melissa Agnes and Zahed Amanullah. As I described and discussed in this blog series , ISIS is a petrifyingly brilliant communicator and recruiter. This episode of The Crisis Intelligence Podcast discusses: The most effective ways to counter extremism in the 21st century.

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Crisis Management Crisis Government Twitter 169

Melissa Agnes

MAY 16, 2015

They recently conducted a research study to determine the characteristics and attributes that make a good crisis communication message on social media. In this week’s episode of The Crisis Intelligence Podcast, I sat down with Karen and Kristin to discuss their study, its focus and its findings. Learn more about Melissa Agnes.

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Crisis Crisis Management Crisis Communications Study 162

PRSay

NOVEMBER 23, 2022

When Elon Musk bought Twitter in late October, he said the social media platform’s blue check marks that verified high-profile accounts had created a caste system of “lords and peasants.” Instead, his “Twitter Blue” feature would let any user who pays $7.99 The company suspended “Twitter Blue” less than 48 hours after introducing it.

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Crisis Communications Crisis Communications Government 144

ImPRessions - Crenshaw Communications

OCTOBER 25, 2018

That happened this week when the Campbell Soup Company found itself in hot water after a bizarre tweet from its own head of government affairs — an executive who ironically lists “crisis management” among his skills. The post When The Crisis PR Guy Is The Crisis appeared first on Crenshaw Communications.

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Crisis Government Public Affairs Crisis Management 213

Critical Mention

MAY 13, 2020

Public relations, marketing and social media professionals must find ways to bring creativity to the forefront of their communication strategies. While everyone has their own methods of communication, it’s advantageous to expand communication skills by finding inspiration in the advice of other notable communicators.

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Communications Radio Sports Social Media 158

Cision

JUNE 8, 2015

Within minutes, the airline acknowledged the situation on Twitter and Facebook. The airline continued to communicate via social media throughout the ordeal and was universally lauded for its social media response to this crisis. Social media adds an overwhelming complexity to crisis communication.

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Crisis Communications Social Media Crisis Communications 120

Melissa Agnes

AUGUST 17, 2016

With so many platforms and tools available to us today, how do you choose the right communications platform for your organization to leverage in a crisis? Comment below or use the hashtag #crisisready on Twitter and let’s continue this conversation! Tune in to this week’s #crisisready video and find out!

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Crisis Crisis Management Communications How To 100