ImPRessions - Crenshaw Communications

OCTOBER 4, 2022

” “We offer great customer service/value/reliability.” Analyze trends and note how the business conforms to them. The post How To Spot The Story: A PR Primer appeared first on Crenshaw Communications. ” Here are some classic responses: “Our people set us apart.

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How To Transportation Software Employee 310

Cision

AUGUST 22, 2017

Read on for some insight into how to rebrand a global company. We’ve been fortunate to acquire brands like PR Newswire, Gorkana, and Bulletin Intelligence (among others), but the downside to this was the fact that it became more challenging for our customers (and our employees) to pin down who we were as a company. Everything.

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Company How To Employee Customer Service 267

Agility PR Solutions

DECEMBER 3, 2023

However, with the countless customer interactions happening on various social media platforms, it’s easy to stumble into common pitfalls that can harm your brand’s reputation.

Customer Service 106

Customer Service Social Media How To Media 106

Ronn Torossian

MAY 7, 2021

There is a difference between a brand or company making a simple customer-service blunder, a company having a vast communications crisis. Even the most minor customer service-related errors can turn into massive problems that get media and public attention. Each needs […].

Crisis 195

Crisis How To Customer Service Company 195

5W PR

JANUARY 18, 2025

Conduct regular training sessions for employees on crisis communication protocols, media relations, and customer service best practices. The post How to Turn a PR Crisis into a Brand Opportunity appeared first on Public Relations Blog | 5W PR Agency | PR Firm. Be genuine and authentic in all interactions with stakeholders.

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Crisis Branding Brand How To 78

Remote PR Jobs

FEBRUARY 16, 2023

But the power of AI goes beyond content generation, and can assist PR teams with tasks like data analysis and customer service. Read on to learn just how these applications are revolutionizing the PR world. Automated Software AI technology has already begun to shape how PR professionals do their jobs.

Technology 203

Technology Customer Service Software How To 203

5W PR

NOVEMBER 27, 2024

Prioritizing Customer Experience Exceptional customer service is paramount for attracting and retaining visitors. Train the staff to provide personalized service and go the extra mile to exceed expectations. This not only benefits the casino but also contributes to the overall vibrancy of the destination.

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How To Marketing Hotels Local 78

Agility PR Solutions

FEBRUARY 13, 2020

One of the most important departments in your business is the customer service department. Customers will not continue to do business with you if they don’t have good interactions with friendly, helpful people when they need help.

Customer Service 85

Customer Service How To Analysis Brand 85

ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. The internal phone directory instructs colleagues on how to send secret feedback to one another’s bosses.

Customer Service 227

Customer Service Employee Reputation Leadership 227

Onclusive

DECEMBER 20, 2021

For customers who prefer a turnkey solution, Onclusive Pro is very simple and easy to implement in virtually no time. We also provide the highest-caliber whiteglove customer service in the industry to help you get up and running as quickly as possible. Customer support can be a game-changer. Request a Demo today.

Technology 195

Technology Comparison How To Software 195

Melissa Agnes

NOVEMBER 10, 2014

Customer service. The post How To Identify your Crisis Plan’s Blind Spots appeared first on Agnes + Day. Heads of the following departments are worth considering to include within these sessions: Board of directors / Executive team. Marketing / Pr / Communications. Manufacturing / Production. Operations. One last thought.

Crisis 203

Crisis How To Exercises System 203

Onclusive

AUGUST 30, 2023

Whether it’s social media, advertising campaigns, or customer service interactions, the brand’s voice, tone, and messaging should remain cohesive. Learn more about how to manage controversy in the media with an adaptive comms crisis strategy in one of our latest blogs.

Brand 195

Brand Branding How To Reputation 195

Onclusive

JUNE 29, 2018

This month, AirPR hosted the webinar “How to Protect Your Brand in a PR Crisis.” How to leverage data during a crisis and which tools can help. Sharam began by describing how the New PR World impacts a crisis. The post How to Protect Your Brand in a PR Crisis appeared first on AirPR. Keep your focus on the future.

Crisis 186

Crisis How To Branding Brand 186

Agility PR Solutions

OCTOBER 5, 2022

You need to offer a product or service that has a place within your market, you need good customer service, effective marketing and most of all, you need a good reputation. The post Why having a good reputation is so important—and how to improve yours appeared first on Agility PR Solutions.

Reputation 149

Reputation How To Customer Service Marketing 149

5W PR

JULY 15, 2020

The options for customization for a Media Kit and additional information are nearly endless, but these pieces are a good place to start: • An about section that describes the brand and the company’s history. • How to get in contact, links to social channels, and the availability for interviews or consultations (if applicable).

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How To Media Guidelines Pitching 176

Shift Communications

NOVEMBER 25, 2014

Open up your CRM and find the 10 customers who are most like the customers you want to have. Maybe they’re absolutely amazing whenever they call into customer service. Whatever constitutes your idea of “best customer”, gather up a list of 10 of them. Maybe they give back as much as they buy.

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How To Advertising Advertising Customer Service 147

Flack's Revenge

DECEMBER 7, 2020

” How do you message it, build it into your storytelling and news campaigns, yes, how to spin the sauce or slather it on for best results? They can build a better interface or “wrapper” and brand on processes and customer service. Secret Sauce Origin Story. Not necessarily. Just ask Zappos.

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How To Wikipedia Engineering Web 194

ImPRessions - Crenshaw Communications

APRIL 18, 2023

That’s why some reputation management firms offer PR services and PR agencies often address reputation management. Anyone considering how to influence stakeholder perception and drive conversation around a brand would be wise to consider both. So how to manage the brand reputation risks presented by introducing a brand ambassador ?

Reputation 333

Reputation Crisis Customer Service B2B 333

Remote PR Jobs

FEBRUARY 15, 2023

But the power of AI goes beyond content generation, and can assist PR teams with tasks like data analysis and customer service. Read on to learn just how these applications are revolutionizing the PR world. Automated Software AI technology has already begun to shape how PR professionals do their jobs.

Technology 130

Technology Customer Service Software How To 130

ImPRessions - Crenshaw Communications

JULY 14, 2021

Product awards are excellent ways to build credibility, but there are worthwhile awards that focus on a company’s customer service, workplace culture, or individual accomplishments. Especially in the B2B tech space, buyers are seeking partners that also provide great service in addition to a great product.

B2B 334

B2B Company Case Study Conference 334

Cision

OCTOBER 25, 2016

Customer Service (Social Care). Social media has been a disruptive force to a lot of different aspects of our lives, perhaps no more so than for customer service (often referred to as “social care”). You don’t necessarily have the option to provide social care to your customers; they increasingly expect it.

Social Media 120

Social Media How To Media Customer Service 120

The Proactive Report

FEBRUARY 24, 2017

Used correctly, Twitter can have a huge impact on customer service, perception and reputation. One CEO who knows how to do this is Elon Musk. Q: If it does go away how will that affect brands that use it for customer service? Most brands are not exclusively using Twitter as their customer service platform.

Twitter 235

Twitter Customer Service Web Facebook 235

Cision

DECEMBER 14, 2016

Facebook Messenger bots (chatbots) are a controversial feature that was added to the standalone Messenger service earlier this year. Recently, Facebook started allowing its Messenger chatbots to take payments – making the interaction between chatbot not only a customer service feature but an e-commerce feature.

Facebook 120

Facebook How To Customer Service Wikipedia 120

ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. The internal phone directory instructs colleagues on how to send secret feedback to one another’s bosses.

Customer Service 156

Customer Service Employee Reputation Leadership 156

Cision

MAY 3, 2017

The $776 million loss in market capitalization from a stock falling 2% will get most airline CEOs out of bed and into the boardrooms, discussing how to prevent this crisis from happening to them. The fact of the matter is that airlines know this, and until the recent incident the industry did not have any reason to financially care.

Airlines 137

Airlines How To Engineering Radio 137

Shift Communications

SEPTEMBER 13, 2016

PR service isn’t customer service. Behind a counter, it’s good for business to go along with all of your customer’s wishes. You and your client share goals, but they need your guidance on how to reach them. Client relations are not customer service. cta] The post PR Service or Customer Service?

Customer Service 60

Customer Service Course Internal International 60

Melissa Agnes

SEPTEMBER 16, 2014

However, if you would like to learn more about each specific tactic, I invite you to listen to episode #015 of The Crisis Intelligence Podcast , where Chris and I discuss the “how to’s” and “must do’s” of each of these three tactics – and more! . How to avoid a public relations crisis.

Social Media 239

Social Media Crisis Training Media 239

Cision

MARCH 7, 2016

Content is key to any marketing strategy, but how you distribute your content has become just as important as the creation process. With the hub-and-spoke model, enterprise businesses can better visualize how to effectively distribute content and messaging to their different audiences. promoted social posts) and organic (ex.

How To 120

How To Enterprise Social Media Customer Service 120

Stern + Associates

JANUARY 17, 2025

Whether youre new to the idea of AI agents or ready to get started collaborating with digital coworkers, read these articles by Sterns roster of tech pioneers, academics and entrepreneurs to get straightforward, practical guidance on how to get ahead using AI that can think and act for itself.

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Meeting Technology Groups Ethics 110

Polaris

JUNE 24, 2016

How to Tell Your Customers about a Data Breach. #1 Distribute briefing documents to everyone in your company who interacts with customers, including your customer service team, social media community managers, sales force, and switchboard operators. million of their users passwords.

Communications 119

Communications How To Crisis Survey 119

Cision

MAY 6, 2015

Marketing is responsible for X, Customer Service for Y, PR for Z. In this scenario, engineering a solution is straightforward: how do I measure my (defined) contribution to the organization? One way to measure this would be for the customer service reps to ask customers how they heard about the company.

Engineering 120

Engineering How To Measurement Analytics 120

ImPRessions - Crenshaw Communications

DECEMBER 8, 2020

It’s a platform that has expanded over the years from pure CRM to include marketing, customer service, data visualization, workflow and more. Share webpages faster – Often, PR pros will want to share an article with the team to discuss how to create new reactive pitches based on news.

Mobile 310

Mobile Meeting Customer Service Survey 310

PR News

MARCH 13, 2017

So annoyed was I by the poor customer service and the constant retargeting of ads from this particular furniture store that I resorted to cleaning… Continued. The post How to Lose a Customer and Tarnish Your Brand in One Easy (Mis)Step appeared first on PR News Blog.

Customer Service 84

Customer Service Brand Branding Retail 84

5W PR

OCTOBER 14, 2020

These figures and earlier articles about consumers’ increased dependency on social media to browse and shop, make social media customer service extremely important. In September, social media management platform Hootsuite reported that 76% of consumers message a business seeking customer service or support.

Social Media 88

Social Media How To Media Guidelines 88

Cision

OCTOBER 24, 2015

Customer service departments have had to shift their strategies, while HR departments have started to turn employees into brand advocates. Social media has become a centerpiece for brands’ reputations.

Social Media 120

Social Media Real Estate Media How To 120

Cision

OCTOBER 1, 2015

Developing partnerships with other marketers to combine campaigns and programs, resulting in both entertainment and educational activities. Paying attention to trends, such as environmental awareness and the need for healthier menu options.

Travel 120

Travel Hotels How To Airlines 120

Melissa Agnes

OCTOBER 22, 2014

How to position your agency as a social media influencer. How to maximize the use of pictures and videos and learn why your fans and followers love them. Toronto Police Service, Their Customer Service and Crisis Preparedness with Chris Boddy. Emergency Evacuation and Re-Entry Planning with Mike McKenna.

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Conference Social Media Crisis Crisis Management 228