Prowly

DECEMBER 4, 2024

Select X (Twitter), Facebook, Instagram, TikTok, and YouTube (available for Pro plan users only). For a commercial food company, potential brand safety issues include: Product safety signals Packaging/quality issues Cultural sensitivity Distribution problems Customer service Which keywords should you filter alerts by?

Data 104

Data Media Product Launch Analysis 104

Critical Mention

APRIL 17, 2019

Today, nearly 90 percent of companies are using social media marketing and Dreamgrow reports over 60 percent of customers expect companies to offer customer service through their social channels. Major networks such as Facebook or Instagram have already launched a new feature that comes in the form of private and closed groups.

Social Media 156

Social Media Trends Media Instagram 156

Stuart Bruce

JUNE 24, 2014

The danger of recruiting a social media expert is that you get someone who is brilliant at using Facebook, Twitter or Instagram, but doesn’t know how to use Facebook, Twitter or Instagram for real strategic public relations. public relations social media Training online PR PR training'

Social Media 158

Social Media Media Training Media Training 158

Prohibition

APRIL 7, 2022

Instagram launches 3D avatars and story likes. In February, Meta launched 3D Avatars for use on Instagram Stories and DMs for users in the US, Canada and Mexico. Alongside this, in March, Mark Zuckerberg announced that NFT’s will soon be on Instagram as the Meta verse moves closer to a reality.

Instagram 62

Instagram Social Media Trends Media 62

Onclusive

AUGUST 9, 2021

Influencer marketing is the future, and it goes far beyond sponsoring an Instagram persona. That’s because social media is one thing most people check to understand your brand, and has also become a front-line of customer service. Influencer Marketing & Blogger Relations.

Training 370

Training Media Training Crisis Communications Reputation 370

Communications Conversations

SEPTEMBER 8, 2021

While a good chunk of brands still use Twitter as a customer service tool, some are starting to move away from Twitter and not devote the resources platforms like Instagram, Facebook and LinkedIn are receiving. No replies (that’s customer service). Especially retweets and replies. That’s it.

Twitter 149

Twitter Company Branding Brand 149

Sword and the Script

NOVEMBER 3, 2020

business is now supporting Instagram Messaging, which will provide a “unified inbox” for customer service teams with “high-volume” messaging. The announcement also noted the company is adding analytics for Instagram messaging. Separately, Cision said it’s Falcon.io

Instagram 160

Instagram Technology Resources Employee 160

5W PR

DECEMBER 26, 2019

Instagram will be used more by several respondents who cited it as the ideal platform to highlight their unique selling propositions. Instagram reports that 500 million people view stories every day on its platform and around a third of those views are business-related. USP SHOWCASE. In their own survey of U.S. MORE PAID ADS.

Marketing 113

Marketing Instagram Media SEO 113

Communications Conversations

JUNE 18, 2020

Let’s look at four big shifts that have been happening in 2020 so far, and how I would argue most social media marketers have reacted: Shift #1: Customers don’t want ‘storytelling’–they want exceptional customer service. Social media marketers have been investing in Facebook and Instagram for years.

Social Media 88

Social Media Customer Service Marketing Pinterest 88

Flack's Revenge

DECEMBER 5, 2018

Second, you need to have very different strategies for each channel, recognizing that Twitter is for real-time engagement, including social customer service. Instagram is all about dazzling images and stories and Facebook is increasingly about video storytelling.

Social Media 149

Social Media Marketing Media B2B 149

Cision

DECEMBER 28, 2015

That said, Twitter is a social platform that is uniquely positioned for: Customer-initiated social care (customer service). Put resources into fast social care (customer service). Amazon responds to every inquiry and either solves or redirects every social inquiry to an appropriate customer service function.

Twitter 120

Twitter Brand Branding Customer Service 120

Communications Conversations

OCTOBER 4, 2018

What about Instagram, you say? Yes, let’s look at Instagram. These are the areas Instagram is focused on–not the public-facing feed as much. Really, it boils down to this: Public engagement levels are leveling off or decreasing on major social networks (with the notable exception of Instagram).

Trends 109

Trends Marketing Instagram Social Media 109

Cision

MAY 10, 2016

It is the next iteration of integrated marketing communications that links communications more closely to marketing, sales and customer service. Three years ago, two out of 25 students had a Snapchat account, but most were on Instagram. Or, WeChat, which lets customers make and send payments. Is there a downside?

Storytelling 120

Storytelling Customer Service Travel Instagram 120

Cision

MAY 18, 2015

Probably the least exciting aspect of social listening is customer service. You may provide customer service by phone or by email, in great volume or in great scarcity – but social care (customer service on social media) is the primary reason that many social users will engage with brands on social platforms.

Customer Service 120

Customer Service Social Media Analysis Data 120

Cision

OCTOBER 30, 2015

Social conversations can help develop sales leads, improve customer service and highlight employees’ acts of kindness, but only if brands know how to listen closely to what their audiences are saying. This second group includes networks like Twitter, YouTube, Instagram and Pinterest. Get the LiSTEN e-book today!

Pinterest 120

Pinterest Privacy LinkedIn Instagram 120

Cision

AUGUST 21, 2015

Much like how social media monitoring has transformed media and PR professionals’ daily workloads, video streaming apps are bound to affect how everyone from media professionals to customer service representatives connect and engage with audiences. Promotion Made Easy. On Periscope, feedback is as instant and immediate as can be.

Consumer 120

Consumer Video Customer Service Twitter 120

Cision

MAY 3, 2016

Each day 49 years worth of YouTube video, 80 million Instagram photos, 700 new URLs from The Washington Post alone and 500 million tweets get posted. Keep an eye on your branded mention volume because it often correlates with customer service questions. People have gone content crazy, and it’s impacting your brand.

Branding 120

Branding Brand Nonprofit Software 120

Communications Conversations

NOVEMBER 8, 2018

In fact, according to a recent UMass-Dartmouth study , 91% of Fortune 500 level companies use Twitter, 89% use Facebook, 63% use Instagram and 98% use LinkedIn. Case in point: Brands like Microsoft that use Reddit as a customer service channel. These are the “Big Four” of the social media marketing world.

Social Media 121

Social Media Reddit Pinterest Communications 121

5W PR

JUNE 7, 2021

Customer service. Instant messaging apps are ideal for customer service. Special offers can be sent and customer queries can be resolved through back-and-forth conversation. As a type of SMS outreach, polls can boost customer engagement.Sending surveys and collecting votes result in fast feedback.

Real Estate 107

Real Estate Marketing Customer Service Mobile 107

Shift Communications

MAY 25, 2017

We use supervised learning for tasks like recognizing when a brand’s logo appears on Instagram, or what kind of sentiment surrounds the mention of a client’s name in a news piece. One cluster might be customer service issues. We tell it what the needle looks like, then set it to the task of digging through the haystack.

Publicity 130

Publicity Instagram Customer Service Software 130

Waxing UnLyrical

MARCH 25, 2013

We see thousands of mentions of Chobani every day, largely across Facebook, Twitter, and Instagram. And online, they have a great approach to social media, integrating customer service every step of the way. Lessons in Listening and Customer Outreach From Chobani is a post from: Waxing UnLyrical.

Customer Service 105

Customer Service Travel Facebook Web 105

ImPRessions - Crenshaw Communications

APRIL 24, 2018

Most people think of third-party influencers as YouTube stars with millions of subscribers, or Instagram gurus pushing beauty products. Influencer PR for B2B is about nurturing genuine relationships with personalities who can influence the customer journey, from lead generation to purchase and beyond.

B2B 136

B2B Branding Brand Trade Shows 136

Sword and the Script

AUGUST 4, 2020

“We are leveraging sophisticated technology and our amazingly dedicated curation team to set up processes that ensure that customers are always seeing the most current, accurate data,” according to the company’s CTO Vishal Padhy in the product announcement.

Media Relations 179

Media Relations Media Print Software 179

Cision

DECEMBER 14, 2015

For any post that you put on Facebook, Twitter, Instagram, etc., In a crisis you may find yourself in a situation where rather than pushing information out to influencers, media and customers, instead they are attempting to pull information from you. In non-crisis times, this is simply social care (customer service).

Crisis Communications 120

Crisis Communications Crisis Communications Facebook 120

David PR Group

MARCH 16, 2020

Upon reaching VRBO on the phone, the customer service representative reminded me that I would normally have forfeited the entire cost of my trip, but the platform was encouraging its property owners to give full refunds for rentals impacted by COVID-19. then you need to actively let your customers and prospects know this.

Communications 106

Communications Branding Brand Policies 106

ImPRessions - Crenshaw Communications

OCTOBER 8, 2018

By extension, business customers can also help one another. That’s where tech services that cater to small businesses, like Hubspot and Zendesk, have done a great job. It’s all about video. Companies can livestream product how-to demos, webinars, events, company tours, or crowdsourcing of tips and ideas.

B2B 170

B2B Social Media Media Education 170

PR News

MARCH 13, 2017

So annoyed was I by the poor customer service and the constant retargeting of ads from this particular furniture store that I resorted to cleaning… Continued. The post How to Lose a Customer and Tarnish Your Brand in One Easy (Mis)Step appeared first on PR News Blog. Rarely do I mess with cookies, except to eat them.

Customer Service 84

Customer Service Brand Branding Retail 84

Cision

SEPTEMBER 21, 2016

50 on Instagram. You can also create email templates for common customer service inquiries, such as: Where’s my product? Each of the following can be done in an hour or less. Following New People. Set a goal of new people to connect with each week, such as: 50 on Twitter. 10 on LinkedIn. If so, follow them back.

Marketing 120

Marketing Comparison eBook Social Media 120

5W PR

JULY 15, 2020

Whether the company is looking to promote its media kit on social media, feature it in a post on LinkedIn, or send a link to a content creator via Instagram DMs, it can link a media kit on any platform. Modern media kits are future-proof and adaptable.

How To 176

How To Media Guidelines Pitching 176

Critical Mention

MARCH 15, 2019

While automatic mobile formatting works well on platforms like Instagram or Twitter, on Facebook it may leave you with poor user experience, including poorly cropped images and hidden copy. Alexa Lemzy is the blog editor and customer service maven at TextMagic. Make your Facebook page mobile-friendly. Until next time!

Mobile 109

Mobile Social Media Marketing Media 109

5W PR

SEPTEMBER 7, 2017

Take a look at brands like Disney or Apple, which are rated as being highly authentic – Disney’s Instagram is all about “capturing day-to-day magic,” and Apple is constantly overhauling its social media to reflect product innovations. If your brand’s voice aligns with consumers’ perception of your brand, it feels authentic. Partnerships.

Trends 108

Trends Airlines Social Media Crisis 108

Cision

AUGUST 1, 2016

With Facebook, Instagram and Twitter adjusting their algorithms to give higher priority to personal content, the only way to consistently deliver messaging to social fans and followers is with paid advertising. Handle the low-hanging fruit (customer service). Conclusion.

Social Media 84

Social Media Media Customer Service Measurement 84

PRSay

DECEMBER 27, 2022

We’ve all seen users tweet about poor customer service, but via Twitter brands can offer to resolve those issues faster than any other method. Is it time to invest more of your communications resources into content on Instagram or LinkedIn? Are they moving to other platforms like Tribel , Mastodon or Hive Social ?

Trends 127

Trends Pitching Twitter Nonprofit 127

Prohibition

APRIL 7, 2022

Instagram launches 3D avatars and story likes. In February, Meta launched 3D Avatars for use on Instagram Stories and DMs for users in the US, Canada and Mexico. Alongside this, in March, Mark Zuckerberg announced that NFT’s will soon be on Instagram as the Meta verse moves closer to a reality.

Social Media 62

Social Media Trends Media Instagram 62

Communications Conversations

JUNE 18, 2015

Report: Social Media is the Slowest Way to Resolve Customer Service Issues”. The Wonderful Wizard of Instagram: Marketing Opportunity Or More Of The Same?”. “Facebook’s latest news feed change is just too creepy” [link]. Facebook News Feed changes again: Now it’s all about time spent reading”.

Customer Service 60

Customer Service Instagram Facebook Social Media 60

Communications Conversations

DECEMBER 2, 2021

The tools have evolved to better support selling via social on channels like Instagram and TikTok. Driving awareness and engagement with customers. Serving as a customer service channel. Not surprising. And the ad platforms have evolved to better support B2B orgs who want to drive more leads via networks like Linkedin.

Strategy 106

Strategy B2C B2B Resources 106

Sword and the Script

NOVEMBER 11, 2014

The “tastes” are not free, but the Instagram photos are priceless. If you enjoyed this post, you might also like: Good Customer Service is Good Marketing . Rainbow Play Systems isn’t the only type of business to make money from its marketing, thought it does take a special breed of business.

Marketing 120

Marketing System Viral Insurance 120