Sword and the Script

MARCH 15, 2022

The system has a unique way of handling syndicated content. For example, you get mentioned by the Associated Press, the system shows you the source – the AP – and you can expand that to see the syndications. This saves users in terms of both system clutter and data costs. Everything you need is within a click or two. Workspaces.

Tools 156

Tools Media Software Analysis 156

Waxing UnLyrical

MAY 31, 2011

On May 24, the #MeasurePR chat was a community chat, discussing the reporting side of measurement—how PRs plan for a tool throwing bad numbers, reporting numbers that contradict, and whether Share of Voice (SOV) is a useful or useless PR metric. Here's her quick recap.]. You can view the full MeasurePR transcript for May 24 via this link.

Community 53

Community Measurement System Customer Service 53

Contently - Strategy

OCTOBER 3, 2024

Integrating Google Analytics into your content management system is as simple as dropping in a few lines of javascript into the portion of the HTML. What kind of support or customer service is available for these tools? That’s where the SEO content marketing experts at Contently come in.

SEO 87

SEO Content Marketing B2B Tools 87

NewsWhip

JUNE 14, 2023

Alerts system is helpful; especially the alerts for spiking coverage.” – Anonymous User in Public Relations and Communications Feedback is valuable in improving our product and spreading the benefits of real-time, predictive media monitoring. Anonymous User in Marketing and Advertising “Simple UI; easy to use.

Leadership 78

Leadership Software Customer Service Small Business 78

PR 20/20

JUNE 6, 2023

The platform is now a comprehensive suite of tools and services to help businesses with their marketing, sales, customer service, and operations. It’s ultimately designed to enable businesses to attract, engage, and delight customers throughout their buyer's journey. More on CMS Hub below. ?

Knowledge Base 52

Knowledge Base Customer Service System Analytics 52

Sword and the Script

JANUARY 3, 2023

We interviewed ChatGPT about public relations and while it does well with high-level questions, it becomes repetitive when those questions were more nuanced; the system says it is “unlikely” that it “or any other AI system will fully replace public relations (PR) professionals”. How is public relations measured?

Interviews 97

Interviews Publicity Technology Social Media 97

Waxing UnLyrical

NOVEMBER 22, 2010

We’re used to our organizations operating like a system (mechanical), but now, we have to start thinking of ourselves in a more organic way, not controlled from the top anymore. better, more responsive customer service, or fundraising, or reaching younger stakeholders, etc.). Nor is it scalable to the Open Community.

Community 88

Community Publicity Web Social Media 88

Burrelles Fresh Ideas

FEBRUARY 13, 2024

To make a social commerce strategy work like a charm, brands must guarantee that social commerce transactions are swiftly followed by an efficient order fulfillment system that customers expect from any ecommerce purchase. Remember, customers are sharing their addresses, card details, names, emails and phone numbers.

Social Media 87

Social Media Media Mobile SEO 87

Waxing UnLyrical

SEPTEMBER 28, 2010

Because other than my limited (primarily to Twitter and the company’s customer service hot line) communications with Pepco, I really had no idea what their efforts entailed. To pick up where I left off I was all set to do a humdinger of a post about how terrible Pepco was, particularly in its use of social media.

Social Media 69

Social Media Media Skype Energy 69

Journalistics

MARCH 24, 2015

– if a customer has a problem with what you sell, how quickly will you respond and what are you willing to do (publicly) to make that problem go away? What outcomes will you measure? – what do you want to measure? If you can’t measure performance against your goals and KPIs, you need to adjust them.

Strategy 72

Strategy How To Measurement Analytics 72

Practical Law Construction

SEPTEMBER 7, 2022

This is coupled by a growing start up sector, which focuses on better materials (for example, sustainable concrete), better methods such as modular construction, and better project and contract management that rely on project software systems. This is good news and technology will play a key role in delivering the net zero agenda.

Construction 52

Construction Software System Technology 52

Stephen Waddington

DECEMBER 30, 2019

There are long standing issues such as alignment with management, measurement, talent and diversity where incremental progress is made each year. It uses proxies as a measurement of success rather than key performance indicators that are aligned to the organisations that it serves. PR is a social science.

Government 103

Government Education Print Ethics 103

wiredPRworks

AUGUST 5, 2017

To improve customer service. your information helps us to more effectively respond to your customer service requests and support needs). ; We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Privacy 40

Privacy Policies Customer Service System 40

Waxing UnLyrical

DECEMBER 14, 2016

You could be connected to exactly who you are trying to reach through your employees, whether they are customers, partners or potential employees. You could connect your customer service team with customers, your sales team with prospects and bring your entire workforce closer to who they are serving via employee advocacy.

Employee 40

Employee Measurement Social Media Product Launch 40

Contently - Strategy

JULY 9, 2024

Contently offers multiple data and measurement tools to allow content teams to efficiently create data-driven content. When a topic attracts important prospects to a webinar but falls flat as a blog post, you have new insight to inform new content experiments—like live Q&A sessions.

Content Marketing 52

Content Marketing Data Marketing SEO 52

Prohibition

DECEMBER 17, 2021

They will include first responders, relatives of customers, social media users, government representatives, regulators and more. Establish crisis monitoring and alert systems. Use lessons learned from the crisis management effort to improve the organisation’s crisis management system.

Crisis Communications 62

Crisis Communications Crisis Communications Crisis Management 62

PR 20/20

NOVEMBER 30, 2022

Customer service? For instance, if you have extraordinary customer service, place your success rates or customer quotes across the home page to showcase third-party validation. Measuring the effectiveness of any marketing campaign begins with defined and clear KPIs. Measurable. Is it your culture?

Marketing 52

Marketing Technology Internal International 52

Prohibition

AUGUST 4, 2021

If you don’t have the time to do this, you’re going to end up losing out on potential customers and sales. The Internet is a vast, complex system of virtual connections and communities. No longer can brands provide a steady, reliable comfort from generation to generation, focusing on product quality and customer service.

Reputation 62

Reputation Company Engineering Banking 62

Sword and the Script

JULY 2, 2019

Chat systems have certainly seen adoption rate grow to the extent some see them as a way to replace gated content. To me this just moves the data collection around a little bit on the website, but one place I have seen this work pretty well is the connection to customer service. g) Do Execs Know What PR Is?

Trends 60

Trends Media Report Technology 60

Prohibition

JANUARY 14, 2022

Corporate impropriety, such as fraud, theft, negligence, corruption, deception, poor customer service etc. Having someone from legal, customer service, communications, and public relations on the team ensures that all bases are covered. Do you have a system in place for dealing with complaints in the first instance?

Crisis 62

Crisis How To Crisis Management Crisis Communications 62

PR Fuel

NOVEMBER 13, 2018

It’s strange, because when I first started using the Internet the World Wide Web wasn’t around yet – people primarily met on Bulletin Board Systems (BBS). What you think works about your company is practically irrelevant – the only thing that matters is what your customers like and want. Your Customer Service.

Customer Service 40

Customer Service Web Energy Facebook 40

Prohibition

JANUARY 7, 2022

A technological crisis also called a technical failure or system crash is an unforeseen event that interrupts the normal function of a computer system. This normally happens in cases where the technology fails to work as planned, or when there is a delay in the scheduled arrival of a particular service/good.

Crisis Management 62

Crisis Management Crisis Reputation Financial 62

PR 20/20

SEPTEMBER 19, 2017

Plus, with the Content Optimization System (COS), you can personalize page content for target audiences (e.g. HubSpot also serves up keyword recommendations and measurement data so you can identify what’s working for your readers and what’s not. Messages : Live chat is becoming a must-have for quick, in-channel customer service.

Marketing 40

Marketing Tools Report Data 40

Sword and the Script

JANUARY 7, 2020

By default, the system pulls results from the last 30 days, but you can adjust this to back as far as 180 days. The next few images will show you some of the different charts you can use to analyze the coverage: Below is what a Quick Report the system made for me on CrowdStrike looked like: You can also do a number of comparisons views.

Tools 82

Tools Comparison Media System 82

Stephen Waddington

JANUARY 4, 2021

I’ve skimmed them all so that your don’t have to, but decide for yourself. I’ve skimmed them all so that your don’t have to, but decide for yourself. I’ve skimmed them all so that your don’t have to, but decide for yourself.

Trends 155

Trends Technology Television Banking 155

Cision

APRIL 18, 2016

” Implementation of this appears to be operating system specific, available using iOS , Android , and mobile/desktop web. Facebook is giving Page admins the opportunity to turn off Messenger for periods of time to let customers know when you can respond and when you can’t. Instant Articles Open to All. UX Improvements.

Facebook 0

Facebook Mobile Analytics Advertising 0

Cision

MAY 21, 2015

Learn their approach to strategy, operations, measurement, staffing and more. Smart Time Online is a podcast created to help entrepreneurs create smarter systems online. 13) Mike Stelzner. Social Media Marketing Podcast. We talk to real people doing real work in content marketing, representing some of the world’s best brands.

Social Media 120

Social Media Marketing Pinterest Media 120

Sword and the Script

DECEMBER 11, 2018

Metrics like average-top-of funnel-audience-viewing-time and new-brand-search-frequency will be incorporated to measure latent brand searches generated anew from social videos. PR teams will be measured by inputted organic brand conversion lift and Google Trends. Also see PR and Storytelling; Off Script No. 7: Lou Hoffman.

Social Media 89

Social Media Marketing Media Creativity 89

Stuart Bruce

JULY 23, 2017

For most things a business does you don’t need to calculate the ROI of everything – a cleaner, an IT system, a gardener, an accountant or CFO. No matter how good the customer service team is it would be ridiculous to expect them to handle social media for internal communications. You get the idea.

Social Media 68

Social Media Media Customer Service Corporate 68

Stephen Waddington

FEBRUARY 12, 2019

This doesn’t require radical change to the workflow, systems or processes within an agency or communication team. Instead technology is used to enable practitioners to work smarter and offer new services. It also enables rigorous measurement criteria to be set to evaluate and measure campaign activity.

Publicity 79

Publicity Community Pinterest Reputation 79

Shift Communications

AUGUST 24, 2016

There are signs that in the near future PR and Marketing teams will need to embrace and understand even MORE data – data that lies outside of their silos in ERP, CRM and other systems. The outbound messaging creates measurable demand for the new services, which feeds into the CRM system.

Data 60

Data Marketing System Google 60