Onclusive

APRIL 5, 2018

When shopping for software, there are a few elements that stick out to a communications or marketing professional. I always had the following questions: Does this software give me what I’m looking for? This month, AirPR was recognized as a High Performer in the Grid® Report for PR Analytics | Spring 2018 based on our customer reviews.

Software 199

Software Analytics Customer Service Comparison 199

ImPRessions - Crenshaw Communications

OCTOBER 4, 2022

So we may ask, “What’s different about Typical Software Co.?” ” “We offer great customer service/value/reliability.” The software can make a huge difference in revenue, yet the category is narrow. ” Here are some classic responses: “Our people set us apart. Get personal.

How To 310

How To Transportation Software Employee 310

NewsWhip

JUNE 14, 2023

G2 is the largest and most trusted software marketplace, assisting 80 million individuals annually in making informed software choices through authentic peer reviews. Every year, they evaluate and rank the top companies worldwide by analyzing up-to-date reviews provided by real users.

Leadership 78

Leadership Software Customer Service Small Business 78

Onclusive

MARCH 21, 2018

With social media, marketers have more (and cheaper) access to their communities and customers than ever, but it’s hard to keep up with the demand for quality content. PR is typically responsible for social sharing and media outreach, but marketing can power that content through paid opportunities and email marketing.

Storytelling 281

Storytelling Media Infographics Advertising 281

Cision

JULY 6, 2016

That number might be even higher if you’re the one sending the marketing, sales or customer service emails. But there’s a better way: automating everything from your marketing email funnel to the templates you send for certain customer service inquiries can seriously free up your time.

Marketing 159

Marketing Customer Service Software Tools 159

PR 20/20

JUNE 6, 2023

The platform is now a comprehensive suite of tools and services to help businesses with their marketing, sales, customer service, and operations. It’s ultimately designed to enable businesses to attract, engage, and delight customers throughout their buyer's journey.

Knowledge Base 52

Knowledge Base Customer Service System Analytics 52

ImPRessions - Crenshaw Communications

DECEMBER 21, 2016

Good CX combines people, process and technology to understand, anticipate and consistently deliver a high-quality experience across all of a product or service brand’s touch points, from website to customer service. Everyone loves a story of customer service that goes above and beyond.

B2B 120

B2B Customer Service Software Technology 120

ImPRessions - Crenshaw Communications

OCTOBER 8, 2018

Because of the longer selling cycle for business products like insurance or software, engagement through social channels may actually pay greater dividends for B2B products and services. But for business customers, the stakes are higher, and the products more expensive, so they need real answers and information.

B2B 170

B2B Social Media Media Education 170

Sword and the Script

MARCH 15, 2022

Truescope uses the “workspace” concept that’s become popular in software. These tiers will be based on levels of customer service and data – this is where the way they handle syndication noted above will save you money. This also works for viral content – like a retweet on Twitter. Workspaces. PR tech assessment.

Tools 160

Tools Media Software Analysis 160

Cision

MAY 3, 2016

You’ll need robust media monitoring software and an understanding of these three types of mention volume: 1. With social listening software, you can track how often your brand’s name is mentioned, whether referenced by your social media handle or not. Ready to increase share of voice, build brand reputation and drive sales?

Brand 120

Brand Branding Software Nonprofit 120

Cision

FEBRUARY 12, 2016

Social has permeated all business operations, from customer service to sales, and must be treated as part of the overall brand strategy. You can tweet as much as you want, but if you’re not listening to what your influencers, employees, competitors, prospects and customers are saying, you might as well throw in the towel.

Strategy 120

Strategy Customer Service Social Media Software 120

Reputation Us

APRIL 12, 2023

These “Generative Pre-Trained Transformers” offer software responses that simulates human-like conversations. The same goes for your customer service and sale departments. The upgrade, Chat GPT Plus, was released last month. Open up the discussion with your Chief Marketing Officer, for example, and your CRO.

Reputation 88

Reputation Financial Training Enterprise 88

Sword and the Script

MAY 19, 2015

It seems to me the same is true of customer service. Every few years there’s a new book that forewarns of a customer revolution. Mass media, the web, social media were all destined to change customer service. Good customer service isn’t the rule, it’s an exception. Voice of Customer.

Infographics 60

Infographics Customer Service Exercises Software 60

Cision

MAY 16, 2016

With social monitoring software , you can track how many times your brand is mentioned by media outlets, influencers, prospects, bloggers and more. One way to keep your positive sentiment higher than your competitors is to take note of customer complaints. So what should your brand include in its measurement strategy ? Mention Volume.

Measurement 159

Measurement Brand Branding Pitching 159

5W PR

MAY 31, 2022

With most people turning to digital purchasing opportunities, they’re expecting to see the same type of customer service experience that they used to get in brick-and-mortar stores. That means companies need to be available to answer any questions or concerns that these customers might have throughout the buying journey.

Banking 88

Banking Customer Service Software Data 88

Reputation Us

APRIL 12, 2023

These “Generative Pre-Trained Transformers” offer software responses that simulates human-like conversations. The same goes for your customer service and sale departments. The upgrade, Chat GPT Plus, was released last month. Open up the discussion with your Chief Marketing Officer, for example, and your CRO.

Reputation 78

Reputation Financial Training Enterprise 78

Sword and the Script

JULY 30, 2019

Not any more than, a CRM database is customer service. Or consider these comparisons: Graphic design software is not creativity. Marketing technology (martech) is not marketing. Enterprise search is not knowledge management. A press release is not public relations. A spreadsheet is not accounting. An oven is not cooking.

Marketing 104

Marketing Comparison Enterprise Technology 104

Onclusive

JANUARY 10, 2018

Brand lift, moving customers through the funnel more quickly, organizational efficiency, customer service, product development – the list goes on and on. Schedule a demo to find out how AirPR Software can help you with content marketing and PR measurement.

Content Marketing 150

Content Marketing Measurement Interviews Marketing 150

Sword and the Script

AUGUST 4, 2020

“We are leveraging sophisticated technology and our amazingly dedicated curation team to set up processes that ensure that customers are always seeing the most current, accurate data,” according to the company’s CTO Vishal Padhy in the product announcement. This page is designed to help you understand how to get mentioned here.

Media Relations 152

Media Relations Media Print Software 152

Onclusive

NOVEMBER 8, 2023

That’s because social media is one thing most people check to understand your brand, and has also become a front-line of customer service. Community management entails social monitoring, responding to customer inquiries, and passing items along to customer management when needed.

Training 195

Training Media Training Reputation Crisis Communications 195

ImPRessions - Crenshaw Communications

JUNE 28, 2018

Social monitoring and listening not only give us a heads up on customer service issues or negative PR, but they can illuminate industry trends and customer behavior. ” Our out-of-pocket cost was $200 for the statistical software that made the calculations. Data to power PR storytelling.

Storytelling 149

Storytelling Data Survey Financial 149

Solo PR Pro

NOVEMBER 9, 2021

Some may be more technical and can help with website or software-related tasks while other virtual assistants might be skilled in social media management, research or even customer service support,” says Tishia. There is really no strict, one-size-fits-all description.”.

Software 104

Software Social Media Customer Service Travel 104

Sword and the Script

JANUARY 26, 2021

MarketingCharts recently reviewed a survey by BrightLocal, which makes marketing software, and found about 40% of consumers read the responses to reviews. Because while you may not be able to resolve the issue, you want to demonstrate for everyone else that reads that review that you have been responsive. click image for higher resolution).

Survey 111

Survey Small Business Software Data 111

Marketwired

JANUARY 26, 2016

Because it wasn’t intuitive how the software worked —and there were a few feature glitches—important graphics were lost. I reached out on Twitter and I received a prompt response, but they pointed me to a form on their website to create a customer service ticket. I needed help and I needed it fast. Condescending.

Brand 100

Brand Branding Customer Service Reputation 100

Cision

MAY 18, 2015

According to Forrester analyst Allison Smith (who is one of the foremost writers about enterprise-level social listening), customers expect social media listening tools to be the Swiss Army knives of social software – performing all of these functions competently. Social media listening is open to interpretation.

Customer Service 120

Customer Service Social Media Analysis Data 120

5W PR

NOVEMBER 23, 2020

A recent study by Kibo Commerce said that ROI could increase by as much as 300% when personalization hits as many customer touchpoints as possible in both marketing and shopping channels. A thorough and well-planned digital and omnichannel strategy is needed for brands to thrive in today’s environment.

Retail 88

Retail Mobile Study Web 88

Onclusive

AUGUST 22, 2017

The community management piece also entails social monitoring and responding to customer inquiries, an extension of customers service, which of course ladders back to the PR keystone of reputation management. Whether or not a PR pro’s role includes this responsibility varies greatly per size of organization. .

Media Training 397

Media Training Crisis Communications Conference Training 397

Cision

FEBRUARY 11, 2016

By investing in social listening software , you’ll be able to help all departments, including solving customer service issues, monitoring rising crises and identifying sales opportunities. Integrated social strategies also require integrated social tools.

Enterprise 120

Enterprise Strategy Pinterest Customer Service 120

Cision

FEBRUARY 2, 2016

With the right social listening software , you can ramp up your customer service reputation by tracking customer complaints, or flag social conversations as potential sales leads.

Strategy 120

Strategy Social Media Customer Service Software 120

ImPRessions - Crenshaw Communications

SEPTEMBER 5, 2019

Entrepreneur and presidential contender Andrew Yang has used his 15 minutes to warn us of the hollowing-out of key industries like retail, customer service, and trucking as a result of AI. Sure, we’re motivated to gather as much data as possible when it comes to products that require education, like software or probiotics.

Marketing 173

Marketing Storytelling Creativity Privacy 173

Onclusive

AUGUST 9, 2021

That’s because social media is one thing most people check to understand your brand, and has also become a front-line of customer service. Community management entails social monitoring, responding to customer inquiries, and passing items along to customer management when needed. Reputation Management.

Training 370

Training Media Training Reputation Crisis Communications 370

ImPRessions - Crenshaw Communications

SEPTEMBER 15, 2016

Promoting marketing automation software to corporate executives is very different from marketing luxury shoes or helping a whole-grain snack bar reach health-conscious women, for example. They want excellent customer service, corporate transparency and responsibility, even cultural relevance. Nerds, after all, have become cool.

B2C 120

B2C B2B Software Consumer 120

Shift Communications

AUGUST 28, 2017

With advances in software and computing power, we now make predictions with many more data series, increasing the accuracy and richness of our powers of prediction. Even as children, we learn basic predictive skills in math class, drawing lines to connect points on a plot.

Analytics 96

Analytics Software Technology Data 96

Sword and the Script

MARCH 2, 2021

AI is something that is missing from most of the incumbent PR software tools. Muck Rack is a comprehensive all-in-one tool – and it puts customer service front and center. However, Brandwatch claims it uses “artificial intelligence” to analyze social media, which is perhaps the motivation. Catch up time in AI.

Company 151

Company Tools Technology Software 151

Critical Mention

FEBRUARY 22, 2019

Customer service and Chatbots (15%). Image recognition software (4). Through interviews with 100 senior marketers from a wide range of industries, Smart Insights found the following data: The key areas of AI investment and integration: Personalization & profiling (11%). Content research & creation (15%). None (27%).

Marketing 118

Marketing Data B2C Big Data 118

Landis PR

DECEMBER 13, 2021

Here’s a quick rundown: Direct data from sales conversion software. This is a classic customer service line, but it also serves a specific purpose. Quantifying how a customer heard about a company/product/service at the salesperson level can inform marketing where their marketing spend is most efficient.

Customer Service 52

Customer Service Data Software B2B 52

Critical Mention

APRIL 8, 2018

Once you hook leadership to incorporate media monitoring into the PR budget for the fiscal year, you can start running the software for your clients. You can impress your clients with this software and even use it as a pitch for prospective clients by differentiating yourself from other PR firms. Increased lead generation.

Media 64

Media Software Leadership Customer Service 64