Reputation Us

OCTOBER 21, 2024

On October 17, 2024, RepUs’s President and Chief Reputation Officer Casey Boggs presented to the National Customer Service Association members the “10 Actions to Build a Positive Reputation Through Customer Service.” How would you rank your customer service vs. these reputation actions?

Customer Service 78

Customer Service Reputation Employee Community 78

ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. Or even that warp-speed growth goals and cult branding pervert work culture — though they often do.

Customer Service 227

Customer Service Employee Reputation Leadership 227

Cision

MAY 30, 2017

Sterling and his team have robust forums set up for both organizations, providing a perfect way to listen to devoted customers every day. “I I want to be close enough to my customers to smell them,” Sterling told me. Intermediate: Dedicated Customer Service and Reviews Software.

Software 328

Software Customer Service Google Small Business 328

Agility PR Solutions

AUGUST 12, 2024

Trust has been generative AI’s most formidable foe since the wunderkind tech first became a business tool. Consumers just can’t seem to cross that bridge when it comes to customer service, even with the businesses they’ve known and trusted for years.

Customer Service 96

Customer Service Consumer Tools Trends 96

Remote PR Jobs

FEBRUARY 16, 2023

The potential of Artificial Intelligence (AI) in the public relations industry has become a hot topic as brands look to leverage their existing technology investments with this emerging tool. But the power of AI goes beyond content generation, and can assist PR teams with tasks like data analysis and customer service.

Technology 203

Technology Customer Service Software How To 203

Onclusive

JUNE 1, 2023

Forward-thinking brands are already embracing the strategic advantages that social listening tools can offer when it comes to managing brand reputation, crisis detection, and optimising comms strategy. A good tool will segment potential influencers and key opinion leaders based on geography, reach, engagement, and brand affinity.

Strategy 370

Strategy Communications Reputation Measurement 370

Landis PR

JULY 26, 2021

Rather than look at online tools that are specifically designed to “fix” bad reputations, let’s take a look at tools that help brands promote a hopefully well-deserved positive reputation. If you’ve found a tool that does a decent job with sentiment, please list that in the comments. They have a stellar reputation.”

Reputation 111

Reputation Tools SEO Customer Service 111

Onclusive

MARCH 21, 2018

Now, years later, it’s clear that PR, advertising and marketing have changed forever and that working together is the best tool these disciplines have in getting their brand’s message heard above the noise. The challenge is that these teams frequently continue to be siloed and need a roadmap for continuous storytelling and story marketing.

Storytelling 281

Storytelling Media Infographics Advertising 281

Stern + Associates

JANUARY 17, 2025

If youre interested in learning more about responsibly utilizing these AI tools that can make decisions and act on their own without human intervention, weve put together a primer from the globally renowned AI experts represented by Stern Strategy Group.

Meeting 110

Meeting Technology Groups Ethics 110

Cision

NOVEMBER 2, 2015

More than just charts or graphs, today’s tools allow journalists and communication professionals to provide interactive content in very customizable and visually pleasing ways. Fortunately, there are a lot of newer data visualization tools that take care of the coding for you. That said, let’s check out these tools: 1.

Data 120

Data Tools Google Examples 120

Cision

NOVEMBER 2, 2015

More than just charts or graphs, today’s tools allow journalists and communication professionals to provide interactive content in very customizable and visually pleasing ways. Fortunately, there are a lot of newer data visualization tools that take care of the coding for you. That said, let’s check out these tools: 1.

Data 120

Data Tools Google Examples 120

Ronn Torossian

AUGUST 4, 2018

While social media is one of the powerful PR tools in the digital world, it’s also one of the most difficult avenues for modern brands to understand. Being successful on channels like Twitter today isn’t just about delivering exceptional customer service and useful content.

Twitter 199

Twitter Customer Service Social Media Tools 199

Agility PR Solutions

MARCH 28, 2023

Or do the tools themselves just fall short of expectations at their current stage of innovation and development? Is today’s automation tech moving too fast, or are business and brand marketers becoming too quickly over-reliant without proper upskilling?

Customer Service 78

Customer Service Brand Branding Tools 78

Sword and the Script

MARCH 15, 2022

Truescope is a new media monitoring tool that just raised $6.2 They previously worked together at iSentia – an all-in-one PR tech tool and publicly traded company focused on the APAC market. The product does everything you’d expect from a media monitoring tool. Both come with experience in this vertical. The Truescope dashboard.

Tools 165

Tools Media Software Analysis 165

ReimaginePR

DECEMBER 17, 2016

Customer Service: Owner sends out heartfelt invitation to get real feedback from customers. Visme: The other service that’s intrigued us recently is VISME. Visme is a tool that lets you design infographics, proposals, presentations, even memes, quickly and easily. I gave up on it.

Tools 120

Tools Writing Meeting Infographics 120

Prowly

APRIL 11, 2025

Moreover, it involves strategies such as review response, the handling of PR crises, and improving customer service. Use tools that listen to social media to catch feedback quickly. 3 Create a strong bond Talk openly with your customers, investors, or with anyone who matters to your business.

Reputation 104

Reputation Publicity How To Marketing 104

ImPRessions - Crenshaw Communications

DECEMBER 10, 2019

It’s about one of the key departments Korey oversaw – customer service – and its seemingly impossible standards. These days, customer relations is public relations, especially for high-growth DTC brands. Or even that warp-speed growth goals and cult branding pervert work culture — though they often do.

Customer Service 156

Customer Service Employee Reputation Leadership 156

Cision

JULY 6, 2016

That number might be even higher if you’re the one sending the marketing, sales or customer service emails. But there’s a better way: automating everything from your marketing email funnel to the templates you send for certain customer service inquiries can seriously free up your time. Beef Up Your Social Media Activity.

Marketing 159

Marketing Customer Service Software Social Media 159

The Proactive Report

FEBRUARY 24, 2017

Used correctly, Twitter can have a huge impact on customer service, perception and reputation. Q: If it does go away how will that affect brands that use it for customer service? Most brands are not exclusively using Twitter as their customer service platform. Source: Forbes.com). Gini Dietrcih.

Twitter 235

Twitter Customer Service Web Facebook 235

Onclusive

APRIL 5, 2018

These tools can be used by public relations companies to quantify their value to customers, and for in-house communications professionals to gain insights on their own campaigns. AirPR was named a High Performer based on receiving a high customer satisfaction score and having a small market presence. Christine K.

Software 199

Software Analytics Customer Service Comparison 199

5W PR

NOVEMBER 29, 2024

Customer-Centric Social Media Social media platforms have become essential for engaging with customers. This demonstrates a commitment to customer service and helps build trust. The airline regularly engages with customers on platforms like Twitter and Facebook, addressing concerns and sharing inspiring travel content.

Airlines 78

Airlines Marketing Travel Policies 78

Contently - Strategy

OCTOBER 3, 2024

The right B2B SEO tools can be a game-changer, helping content strategists not only understand an audience but also fine-tune strategy and drive more qualified leads. In this post, we’ll explore some of the best SEO tools that can empower your B2B marketing efforts, ensuring your strategy is both effective and efficient.

SEO 89

SEO Content Marketing B2B Tools 89

Prowly

JANUARY 29, 2025

Ask yourself these questions and answer sincerely: Do customers associate your brand with its intended values? USE AN ALL-IN-ONE TOOL LIKE PROWLY How to improve brand health in 5 steps? #1 Use brand measurement tools to estimate these numbers. 3 Use monitoring and reporting tools How to measure brand strength and its health?

Measurement 104

Measurement Brand Branding Analytics 104

Prowly

APRIL 10, 2025

Such actions need resources and tools to monitor social media platforms in order to catch and respond to any new mention. All of the above pillars are doable with reputation management tools. Start with the right reputation management tools. Social listening tools give you a peek into brand sentiment.

Social Media 104

Social Media Reputation How To Media 104

5W PR

NOVEMBER 27, 2024

Prioritizing Customer Experience Exceptional customer service is paramount for attracting and retaining visitors. Train the staff to provide personalized service and go the extra mile to exceed expectations. This not only benefits the casino but also contributes to the overall vibrancy of the destination.

How To 78

How To Marketing Hotels Local 78

Prowly

APRIL 10, 2025

If you have a recognizable brand, target clients and customers are more likely to risk spending money on you, especially if you have social proof from existing customers. Ready to use a tool that will increase your brand visibility? A tool like Prowly helps you monitor your own mentions and those of your competitors.

Brand 104

Brand Branding How To Measurement 104

Reputation Us

MARCH 17, 2025

Each deployed tool and its results are given a respective RHS, with a cumulative/total RHS assigned to an organizations overall reputational health. Each deployed tool and its results are given a respective RHS, with a cumulative/total RHS assigned to an organizations overall reputational health.

Reputation 78

Reputation Technology Government Employee 78

5W PR

JANUARY 26, 2021

The old Chinese proverb says, “The tongue can paint what the eyes can’t see,” speaks volumes for what some experts are proclaiming as the next big tool for marketers – brand voice. This also means sharing with others like customer service and sales who interact with customers. Why should it Matter?

Tools 88

Tools Product Launch Guidelines Customer Service 88

Prowly

DECEMBER 4, 2024

For a commercial food company, potential brand safety issues include: Product safety signals Packaging/quality issues Cultural sensitivity Distribution problems Customer service Which keywords should you filter alerts by? Editing existing queries Prowly’s query builder is the perfect tool for scrutinizing your media mentions.

Data 104

Data Media Product Launch Analysis 104

5W PR

NOVEMBER 12, 2024

Reach out to customers proactively, whether to offer support, share updates, or celebrate milestones.  Ensure timely and effective responses to customer inquiries and issues. Anticipate Anticipate customer needs and offer solutions before problems arise. Equip

Product Launch 78

Product Launch B2B Industry Case Study 78

5W PR

MARCH 7, 2025

Major brands like Peloton use AI tools to analyze millions of social media interactions, identifying the exact types of content that drive the highest engagement with different audience segments. Crunch Fitness employs AI writing tools to generate personalized email subject lines, resulting in a 35% improvement in open rates.

Marketing 78

Marketing System Data Analytics 78

5W PR

FEBRUARY 14, 2025

Assign specific roles: Primary spokesperson Information gatherer Social media monitor Customer service lead Operations coordinator Run quarterly mini-drills lasting 30 minutes to practice crisis scenarios. Studies show that 89% of customers expect personalized communication during crises, even from small businesses.

Small Business 78

Small Business Crisis Communications Crisis Communications 78

Onclusive

AUGUST 22, 2017

Instituting a PRTech tool that can help with media monitoring is vital for today’s PR pros who want to be able to quickly draw insights about what’s working and fold those findings back into their workflow. Media Monitoring & Analysis. Once PR-driven content hits or publishes, media monitoring and analysis of that work kicks in.

Media Training 397

Media Training Crisis Communications Conference Corporate 397

Remote PR Jobs

FEBRUARY 15, 2023

The potential of Artificial Intelligence (AI) in the public relations industry has become a hot topic as brands look to leverage their existing technology investments with this emerging tool. But the power of AI goes beyond content generation, and can assist PR teams with tasks like data analysis and customer service.

Technology 130

Technology Customer Service Software How To 130

Presspage

DECEMBER 20, 2024

In fact, 51% of PR professionals rank it as one of the most effective tools for reputation management. Preparing your toolkit Even the most skilled PR professionals cant predict every challengebut with the right tools, you can approach any situation with confidence.

Reputation 78

Reputation Crisis Trends Customer Service 78

5W PR

APRIL 5, 2025

Organizations should consider: Traditional media outlets Social media platforms Direct stakeholder communication Internal communication systems Public information websites Customer service channels Common Crisis PR Mistakes to Avoid Learning from past crisis management failures helps organizations avoid similar pitfalls.

Crisis 78

Crisis Communications Crisis Communications Crisis Management 78

Cision

MARCH 13, 2017

You will need the Structured Data Testing Tool from Google to examine on-page schema code, as well as test schema markups. You might also need several SEO tools to improve your website performance and visibility; here are the top 5 most popular SEO tools providers: Google Webmasters. ScreramingFrog. GTMetrix. SproutSocial.

SEO 229

SEO Social Media Tools Google 229