Agility PR Solutions

OCTOBER 30, 2023

In today’s fast-paced digital age, the marriage of PR and AI is revolutionizing customer service. The seamless integration of AI-powered solutions into customer service operations is more than just a technological advancement; it’s a strategic move that can significantly impact PR efforts.

Customer Service 117

Customer Service Technology Trends Publicity 117

Agility PR Solutions

DECEMBER 20, 2021

Although loyalty today is primarily driven by companies’ ability to resolve customer issues on first contact, it will increasingly be shaped by how effectively customer service represents the company in a […].

Customer Service 148

Customer Service Branding Brand Consumer 148

Agility PR Solutions

NOVEMBER 8, 2020

expect customer support to get more empathetic or more responsive—and in some cases, both, according to new research from customer service solution Hiver. to give organizations insights into consumer expectations regarding customer support […]. The firm surveyed 1000 respondents in the U.S.

Customer Service 96

Customer Service Consumer Survey Trends 96

Critical Mention

APRIL 17, 2019

Today, nearly 90 percent of companies are using social media marketing and Dreamgrow reports over 60 percent of customers expect companies to offer customer service through their social channels. To help you create your social media marketing strategy, we have 15 of the top social media trends you need to follow in 2019!

Social Media 156

Social Media Trends Media Instagram 156

Onclusive

AUGUST 22, 2017

The community management piece also entails social monitoring and responding to customer inquiries, an extension of customers service, which of course ladders back to the PR keystone of reputation management. Trend Spotting. PR pros have always had their finger on the pulse of what’s trending in the media.

Media Training 397

Media Training Crisis Communications Conference Corporate 397

Remote PR Jobs

FEBRUARY 16, 2023

But the power of AI goes beyond content generation, and can assist PR teams with tasks like data analysis and customer service. Zapier, a competitor, offers similar services for small businesses. Customer Service AI-powered chatbots are becoming increasingly popular in providing customer service support online.

Technology 203

Technology Customer Service Software How To 203

Agility PR Solutions

SEPTEMBER 10, 2024

Brands and businesses are increasingly turning to AI-powered customer service to reduce costs and increase efficiency, but the majority of participants in a new survey from customer experience and business process outsourcing firm Acquire BPO have had plenty of time to make their AI-driven customer service functional and satisfactory, As companies, (..)

Customer Service 101

Customer Service Survey Consumer Company 101

Agility PR Solutions

APRIL 13, 2022

The post Customer service execs all agree: Using chat with customers strengthens customer experience appeared first on Agility PR Solutions.

Customer Service 78

Customer Service Trends Report Publicity 78

Onclusive

JUNE 1, 2023

It’s a reactive measurement for campaign analysis and overall performance reporting. Social media listening is more proactive , capturing quantitative and qualitative data to anticipate trends, sentiment, and consumption styles. This can feel like a full-time job – so let social listening tech do the work for you.

Strategy 370

Strategy Communications Reputation Measurement 370

Onclusive

MARCH 21, 2018

With social media, marketers have more (and cheaper) access to their communities and customers than ever, but it’s hard to keep up with the demand for quality content. PR is typically responsible for social sharing and media outreach, but marketing can power that content through paid opportunities and email marketing.

Storytelling 281

Storytelling Media Infographics Advertising 281

PRSay

DECEMBER 27, 2022

From the obvious to the subtle, here are some trends for PR practitioners to watch in the months ahead. New revelations show that pre-Musk Twitter “shadow banned” conservatives by hiding their posts from other users and placed political and COVID dissenters on a “trends blacklist.” Reevaluating Twitter.

Trends 128

Trends Pitching Twitter Nonprofit 128

ImPRessions - Crenshaw Communications

JULY 14, 2021

Awards demonstrate — in an unbiased manner — innovation in the form of impact on an industry, a benefit to others, or a trend-setting practice that has been successful in the field. Especially in the B2B tech space, buyers are seeking partners that also provide great service in addition to a great product.

B2B 334

B2B Company Case Study Conference 334

Agility PR Solutions

MARCH 16, 2023

An uncertain economic environment and changing consumer behavior is causing a major shift in the retail industry, now underpinned more by customer experience and engagement than more traditional measures such as quality and price (although those features remain key)—one in three shoppers will switch to a new brand after one bad experience, affirms (..)

Customer Service 85

Customer Service Retail Measurement Consumer 85

Agility PR Solutions

SEPTEMBER 26, 2023

workers […] The post Tech can’t fix everything: Large majority of workers say company culture is what drives productivity, innovation, and customer service appeared first on Agility PR Solutions. Nearly three-fourths of U.S.

Customer Service 106

Customer Service Company Course Brand 106

Agility PR Solutions

AUGUST 12, 2024

Consumers just can’t seem to cross that bridge when it comes to customer service, even with the businesses they’ve known and trusted for years.

Customer Service 96

Customer Service Consumer Tools Trends 96

Agility PR Solutions

MARCH 9, 2023

The firm’s new report, […] The post Customer service PR: Negative interactions motivate consumers to consider switching brands appeared first on Agility PR Solutions.

Customer Service 78

Customer Service Consumer Branding Brand 78

5W PR

SEPTEMBER 7, 2017

With the rise of social media, it’s easier than ever for brands and their customers to interact, and followers form opinions at the speed of text. How can companies embrace the authenticity trend in a way that works for their brand? This makes smart and effective communication more important than ever.

Trends 108

Trends Airlines Social Media Crisis 108

Onclusive

AUGUST 9, 2021

That’s because social media is one thing most people check to understand your brand, and has also become a front-line of customer service. Community management entails social monitoring, responding to customer inquiries, and passing items along to customer management when needed. Trend Spotting.

Training 370

Training Media Training Crisis Communications Reputation 370

Prowly

DECEMBER 4, 2024

And, as a PR pro, your job is to track all mentions that matter to your brand and boil them down to crucial insights , like trending topics, customer sentiment, and competitive intelligence. You want to know how the launch is being perceived in social media and find ways to tie it in with the current online trends.

Data 104

Data Media Product Launch Analysis 104

5W PR

MARCH 13, 2025

Leaders must invest in crisis preparation, develop clear response protocols, and regularly update their strategies based on emerging industry trends and new communication channels. Success depends on understanding industry-specific stakeholder expectations, maintaining transparent communication, and acting swiftly when issues arise.

Crisis 78

Crisis Examples Industry Crisis Management 78

Agility PR Solutions

JANUARY 25, 2022

Although a majority of businesses agree there is a direct link between customer service and business performance, new research from CX and service firm Zendesk shows that many consumers (54 percent) feel customer service is an afterthought for businesses—indicating a gap between consumer expectation and company actions.

Consumer 148

Consumer Crisis Customer Service Trends 148

Agility PR Solutions

FEBRUARY 15, 2023

From movie recommendations to routine customer service inquiries, Americans now rely on artificial intelligence to inform consumer choices, but new research from consumer and societal solutions firm MITRE on AI trends finds that less than half (48 percent) believe AI is safe and secure, while a significant majority (78 percent) are very or somewhat (..)

Consumer 155

Consumer Customer Service Trends Publicity 155

Agility PR Solutions

MARCH 28, 2023

Whatever the cause, something isn’t going as planned—new research from unified CX management platform Sprinklr reveals alarming […] The post AI challenges plague brand and business customer service: 6 in 10 struggle with ineffective AI appeared first on Agility PR Solutions.

Customer Service 78

Customer Service Branding Brand Tools 78

Communications Conversations

OCTOBER 4, 2018

We’ve been hearing about this whole “dark social” trend for quite a while now. But, recent statistics and trend lines have me thinking 2019 may be the year we start to see “dark social” truly start to impact social media marketing plans. How to I better automate customer service via social media?

Trends 109

Trends Marketing Instagram Social Media 109

5W PR

NOVEMBER 12, 2024

PR can position companies as thought leaders, steering the conversation and driving industry trends.  Reach out to customers proactively, whether to offer support, share updates, or celebrate milestones.  Ensure timely and effective responses to customer inquiries and issues. Anticipate

Product Launch 78

Product Launch B2B Industry Case Study 78

Stern + Associates

JANUARY 17, 2025

Tom Davenport , an MIT Initiative on the Digital Economy fellow and a pioneering authority on AI strategies, delivers pragmatic guidance on discerning the promises of agentic AI from media-driven hype in Five Trends in AI and Data Science for 2025 , his fascinating look ahead in the MIT Sloan Management Review.

Meeting 110

Meeting Technology Groups Ethics 110

Onclusive

JANUARY 28, 2021

We also take into account insights into the PR industry in general, along with updates on technology capabilities, data science overall, and media monitoring trends. Our customers are at the heart of everything we develop – and that leads to a stronger platform that consistently satisfies users. Customer Support.

Media 195

Media Customer Service Enterprise Technology 195

Presspage

DECEMBER 20, 2024

By keeping an eye on trends and identifying issues early, you can take control of the narrativewhether that means pivoting your approach or addressing incidents head-on with confidence. By keeping tabs on both internal and external developments, youll gain a clear picture of which trends or potential issues could impact your organization.

Reputation 78

Reputation Crisis Trends Customer Service 78

ImPRessions - Crenshaw Communications

OCTOBER 4, 2022

” “We offer great customer service/value/reliability.” Develop key customer personas. Analyze trends and note how the business conforms to them. ” Here are some classic responses: “Our people set us apart. We work hard to recruit the best.” We’re better than competitors.”

How To 310

How To Transportation Software Employee 310

Newsfile

JANUARY 30, 2024

Understanding what to prioritize can be daunting and 2024’s top 5 PR trends sift through the constant advancements and shifts in the industry. This article highlights the top five PR trends for 2024, offering insights to refine and modernize your PR strategies. In particular, short form videos are booming in PR trends.

Trends 105

Trends YouTube Video Social Media 105

5W PR

APRIL 5, 2025

Organizations should consider: Traditional media outlets Social media platforms Direct stakeholder communication Internal communication systems Public information websites Customer service channels Common Crisis PR Mistakes to Avoid Learning from past crisis management failures helps organizations avoid similar pitfalls.

Crisis 78

Crisis Communications Crisis Communications Crisis Management 78

Onclusive

APRIL 5, 2018

Provide detailed reports and analytics of PR-related metrics, along with trends and historical comparisons. AirPR was named a High Performer based on receiving a high customer satisfaction score and having a small market presence. Great company and customer service.” – Collin D. 91% of users rated it 4 or 5 stars.

Software 199

Software Analytics Customer Service Comparison 199

Shift Communications

SEPTEMBER 26, 2014

Of the many things that play into a brand’s reputation, there are a few that you have control over: customer service, your online presence, and corporate social responsibility. Happy customers and word of mouth referrals lead to an increase in sales, which are worth more in the long run than advertising.

Reputation 137

Reputation Branding Brand Customer Service 137

Remote PR Jobs

FEBRUARY 15, 2023

But the power of AI goes beyond content generation, and can assist PR teams with tasks like data analysis and customer service. Zapier, a competitor, offers similar services for small businesses. Customer Service AI-powered chatbots are becoming increasingly popular in providing customer service support online.

Technology 130

Technology Customer Service Software How To 130

Agility PR Solutions

JANUARY 4, 2023

Despite the current economic outlook, 58 percent of retail marketers surveyed are investing in customer experience tools to drive revenue and evolving their customer service approach to deliver more interactive, unified engagements, new research from customer-focused cloud contact center Talkdesk reveals.

Retail 78

Retail Trends Customer Service Survey 78

Prowly

JANUARY 29, 2025

Trends monitoring. Detect negative trends early and react promptly. Identify brand advocates and enhance customer loyalty via targeted engagement. 1 Collect data across channels Monitor social media, reviews, and direct customer interactions. Follow sales statistics and compare them yearly as well as with market trends.

Measurement 104

Measurement Brand Branding Analytics 104

Agility PR Solutions

MARCH 14, 2019

While good customer service outranks convenience and reputation when people are considering which companies to do business with, companies of all sizes, and across all industries and geographies, lack the capabilities needed to keep up with ever increasing expectations, new research from customer service solutions firm Zendesk finds.

Meeting 106

Meeting Company Customer Service Trends 106